n Developed new reporting tools that increase efficiency and reduce production time by 90%n Development of tools to increase productivity and automate manual tasks and lower costs by 75%n Data management of table data through use of Microsoft Access including ETL Microsoft SQL Studio, T-SQL, SSRS, Microsoft Power Apps, Microsoft SharePoint, data imports, mass updates of data, report building and data cleanupn Managed all IT user systems and servers providing support for end users including troubleshooting, create & maintain access profiles and coordinate project with the company Managed IT Services third partyn Developed / Maintained all company SSRS & T-SQL Reportingn Stabilized business infrastructure when current system was experiencing imminent failure causing extensive client dissatisfaction due to failure to meet contract agreementsn Subject Matter Expert of company business application programs relating to Health Managed Care Servicesn Assumed role of Senior Technology Officer to oversee IT projects and departmental operationsn Oversaw project to migrate business applications to a new platform in Microsoft Azure environmentn Converted all SSRS reports into Power BIn System Administrator of Microsoft Azure Cloud serversn DBA of company SQL serversn Managed Jive/GoTo telephony systems

n Developed new reporting tools that increase efficiency and reduce production time by 90%n Development of tools to increase productivity and automate manual tasks and lower costs by 75%n Data management of table data through use of Microsoft Access including ETL data imports, mass updates of data, report building and data cleanupn Managed all IT user systems and servers providing support for end users including troubleshooting, create & maintain access profiles and coordinate project with the company Managed IT Services third partyn Stabilized business infrastructure when current system was experiencing imminent failure causing extensive client dissatisfaction due to failure to meet contract agreements

Data Analyst for 3 month contract to assist IT operations department with data cleanup and creation of office automation tools.

n CRM System Administratoro Manage all aspects of company Microsoft Dynamics CRM 4.0 for 300 users including managing user profiles, workflows, data reporting, data validation, data reconciliation, training, documentation, technical writing, end user support, product installs, commission overrides, SQL databases and upholding SOX Compliance. o Developed and implemented new and better CRM user experiences based on evolving needs of the business. o Subject Matter Expert for all aspects of CRM system and servers and troubleshooting issues with data records and reconcile with AS/400 system and data warehouse servers when needed.o Perform UAT testing for new CRM features designedo XML script creation for extract, transform and load (ETL) processeso Liaison between business and IT departments for feature changeso Translated business requirements into functional technical solutions in CRM.n Sales Analysto Data reporting for Sales and Marketing that consists of sales production, sales activities, setting sales quotas, commission payouts and marketing incentives. Converted standardized reporting to automation minimizing manual efforts with a time-saving cost of 90% or better.o Weekly sales reporting to assist sales reps with managing accounts and set up appointments with agents. Weekly reports are in Tableau and Excel formats.o Monthly reporting provided for month closing for commission payments for sales reps, agents and present management year-to-date progress of the company’s progress and calculate expense ratios.o Set quarterly sales rep quota using historical and current data and applying market trends, seasonality and agent production and calculate sales rep commission payouts at the end of each quarter.o Set up agent incentive programs from a technical perspective and manage reporting and agent payouts at the conclusion of the program.o Ad hoc reporting as needed

n Create purchase orders for the print and delivery of Verizon phone books and forecasting the quantity of phone books to be printed based on historical and marketing data along with data validation and reconciliation between purchasing and printing systemso General office administration duties as needed

n Sales Support Specialist – data reporting for Print and Internet Division Sales teams which includes sales production, sales activities and ETL of lead records and predictive dialer recordso Extract, transform, load (ETL) of raw marketing data for the creation of sales leads for the Sales organization into the predictive dialer and Peoplesoft CRM and create reporting based on call datao Create reporting queries from Microstrategy Business Intelligence dashboardso Develop automation tools for creation of sales reporting with Microsoft Access as well automation tools for other departments for the use of daily functionso Ad hoc reporting as needed

o Data entry – reconciliation of data between telecom records and whitepage listings in phonebooko Call center operations – take inbound calls from customers seeking to buy internet advertising and troubleshoot customer issues for existing customerso Administrative services – manage assigned phonebooks for a group of states to ensure accuracy of data prior to phonebook printing at Book Close