Tom Daniels Email & Phone Number

Comstock Park

Grand Rapids, Michigan

• Supervising and leading 60+ team members and 8 Team Leads over 4 rotating shifts• Motivating production associates with a focus on safety, quality, 5S, and following standard work• Coordinating and assigning daily schedule requirements and activities• Leading daily / weekly production meetings• Problem solving (PDCA and supporting team A3’s)• Developing and mentoring team leaders• Ensuring compliance with work instructions, quality, safety, and production standards.• Incident reporting, investigations, corrective actions, and root cause analysis• Working closely with plant management in planning and developing strategies for future state• Monitoring attendance, productivity, performance standards, providing coaching, conflict management, and counseling to associates

Walker, Mi

• Ensured customer satisfaction though proper stock mix, and merchandise presentations• Review and report budgeted sales, inventory turns, and gross profit within the department• Interviewing, hiring, training, and evaluation of all department personnel• Attaining department goals in the context of overall store goals• Maintain strict inventory control within the department and manage inventories • Generate new accounts • Facilitate regular customer service training for all departmental employees• Project material estimates and minor logistics

Newaygo, Michigan

• Created and sustained the quality department and lean culture for the company• Enhanced and improved the company’s products through the implementation of ISO 9001• Implemented problem-solving tools, prevention methods, work instructions, and continuous improvement techniques.• Led the documentation and implementation of the quality management system • Assisted leadership team to make certain that individuals performing functions affecting quality were trained and demonstrated the appropriate skills and performance results• Coordinated necessary plant personnel for internal, customer, and third party quality system audits• Maintained a corrective action system to analyze and correct nonconforming conditions and complaints• Implemented the performance measurements necessary to effectively evaluate organizational performance and trends in product quality, services, customer satisfaction and the cost of poor quality• Used the results of performance evaluations to target improvement efforts• Assessed supplier capabilities and monitored supplier quality

New Baltimore, Michigan

• Provided sales and service pertaining to building materials, blueprint reading, estimating services.• Generated sales leads and performed appropriate follow-up• Responsible for In-House and On-Site sales and service • Product knowledge in all departments of home building stores including power tools, plumbing, electrical, paint, and lawn & garden• Solid knowledge of building codes and lumber • Carpentry background as well as skilled in operation of power equipment associated with lumber mill operations.• Provided outstanding customer service• Wrote customer, mill, and delivery orders and collected payments• Opening and Closing duties