Tom Dean Email & Phone Number

Omaha, Ne, Us

Kansas City, Mo, Us

- Drive adoption of the benefitbay, Inc platform with a focus on successful deployments and customer service, leading to renewals, expansion, and advocacy across the assigned portfolio.- Partner with Agencies to build their brand and establish domains of leadership using the benefitbay platform while encouraging sales growth through education and support practices. - Executes a comprehensive engagement and communication strategy with Agents, Employers, and Employees that proactively maintains a high customer satisfaction.

Englewood, Colorado, Us

- Serves as a scrum master for a decentralized development team to coordinate changes made to client statements and letters. Our development team works on large integrations, maintenance fixes, and application enhancements to help serve our clients.- Facilitates Team ceremonies, such as: daily team standup, backlog refinement, sprint planning, and sprint retrospectives. Communicates and follows through on deliverables to ensure team stays informed, productive, and included.- Encourages a healthy team culture based on the principals of mutual respect, understanding of our differences, personal responsibility, and teamwork. We also have a lot of fun and enjoy working with each other.

Omaha, Ne, Us

- Act as servant-leader for two development teams with the goal of promoting high trust, collaboration, and team engagement for the purpose of providing value to our customers.- Functions as a liaison with business partners in order to bridge the understanding between business needs and IT capabilities and to provide assistance with the planning and execution of their strategic initiatives.- As team leader, it's my goal to develop a culture where people feel valued for their contributions while being challenged to further develop their skill-set and team processes in order to consistently improve the way we do business.

Richmond, Virginia, Us

- Fills the role of Scrum Master for 3 application development team in the Specialty Insurance division for a local insurance company. Candidate was brought to the organization to help transition project teams from the use of waterfall methodology to Agile/Scrum practices.- Facilitates all Scrum Team ceremonies, such as: daily team standup, backlog refinement, sprint planning, and sprint retrospectives to ensure proper execution and follow through.- Overall responsibility for ensuring process effectiveness, team coordination, and communication in the pursuit of successfully achieving sprint goals.

Omaha, Nebraska, Us

- Collaborated with department leaders to define their strategy, prioritize objectives, and successfully execute them. Projects that supported these objectives included application development, process improvement, and software selection efforts.- Coordinated technical projects using both Agile and Waterfall methodologies by executing standard Project Management duties to achieve the desired outcome.- Developed Enterprise methodology to support the following: Overall project execution, change management, process improvement, software selection, performance appraisal, and project communication.- As a member of the FCSAmerica Program Office, prioritized project opportunities throughout the Association by objectively measuring their value proposition versus the time and cost to complete them.

Omaha, Ne, Us

-Led and developed a team of Business Analysts and Project Management Specialists (25 people) to provide support for numerous applications throughout the organization.-Acted as departmental liaison with Information Technology teams and departmental leaders in support of Individual insurance products (Medicare Supplement, Life, and AD&D), Call Centers (Individual Claims, Direct to Consumer), and the Enterprise documentation system (WordCorr).-Successfully integrated new project practices into the team framework. These included Kaizen for process improvement, Agile development framework, KanBan for project task handling, and COBIT to link technology efforts with business goals.

Norwalk, Ct, Us

-Led a team of Business Analysts to provide project support for the company Customer Relationship Management application (Siebel CRM).-Documented and managed project schedules, identified and mitigated risks, and communicated them to key stakeholders and business leaders.-Acted as Information Systems Liaison with Executive leadership, department leaders, and external organizations. Also led process redesigns and coordinated remediation efforts for poorly performing projects.

-Planned, communicated, and executed multiple site projects to install new system hardware or upgrade software.-Coordinated the development of project support materials. These included test plans, training materials, and stakeholder communication.-Acted as point-of-contact for Service Alliance partners, contract negotiations, and interdepartmental communication.-Provided project support for internal Call Center needs. This included CRM software support (AS400), reporting, and data validation.

-Led projects designed to capture visual inventory of real estate throughout various municipalities.-Hired all staff members and provided training in support of the assigned project.