Tom Dean's Location
Omaha, Nebraska, United States, United States
Tom Dean's Contact Details
Tom Dean work email
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Tom Dean personal email
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Tom Dean phone numbers
About Tom Dean
Experienced IT professional with a demonstrated history of leadership, successful project execution, process improvement, and customer advocacy.
Tom Dean Work Experience Details
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Software Development ManagerCsgOmaha, Ne, Us -
Customer Success ManagerBenefitbay® May 2024 - PresentKansas City, Mo, Us- Drive adoption of the benefitbay, Inc platform with a focus on successful deployments and customer service, leading to renewals, expansion, and advocacy across the assigned portfolio.- Partner with Agencies to build their brand and establish domains of leadership using the benefitbay platform while encouraging sales growth through education and support practices. - Executes a comprehensive engagement and communication strategy with Agents, Employers, and Employees that proactively maintains a high customer satisfaction. -
Software Development ManagerCsg Apr 2019 - Dec 2023Englewood, Colorado, Us- Serves as a scrum master for a decentralized development team to coordinate changes made to client statements and letters. Our development team works on large integrations, maintenance fixes, and application enhancements to help serve our clients.- Facilitates Team ceremonies, such as: daily team standup, backlog refinement, sprint planning, and sprint retrospectives. Communicates and follows through on deliverables to ensure team stays informed, productive, and included.- Encourages a healthy team culture based on the principals of mutual respect, understanding of our differences, personal responsibility, and teamwork. We also have a lot of fun and enjoy working with each other.
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Associate Systems ConsultantUnion Pacific Railroad Jul 2018 - Apr 2019Omaha, Ne, Us- Act as servant-leader for two development teams with the goal of promoting high trust, collaboration, and team engagement for the purpose of providing value to our customers.- Functions as a liaison with business partners in order to bridge the understanding between business needs and IT capabilities and to provide assistance with the planning and execution of their strategic initiatives.- As team leader, it's my goal to develop a culture where people feel valued for their contributions while being challenged to further develop their skill-set and team processes in order to consistently improve the way we do business. -
Senior Project ManagerMorton Consulting Nov 2017 - Jul 2018Richmond, Virginia, Us- Fills the role of Scrum Master for 3 application development team in the Specialty Insurance division for a local insurance company. Candidate was brought to the organization to help transition project teams from the use of waterfall methodology to Agile/Scrum practices.- Facilitates all Scrum Team ceremonies, such as: daily team standup, backlog refinement, sprint planning, and sprint retrospectives to ensure proper execution and follow through.- Overall responsibility for ensuring process effectiveness, team coordination, and communication in the pursuit of successfully achieving sprint goals. -
Program ManagerFarm Credit Services Of America Mar 2012 - May 2017Omaha, Nebraska, Us- Collaborated with department leaders to define their strategy, prioritize objectives, and successfully execute them. Projects that supported these objectives included application development, process improvement, and software selection efforts.- Coordinated technical projects using both Agile and Waterfall methodologies by executing standard Project Management duties to achieve the desired outcome.- Developed Enterprise methodology to support the following: Overall project execution, change management, process improvement, software selection, performance appraisal, and project communication.- As a member of the FCSAmerica Program Office, prioritized project opportunities throughout the Association by objectively measuring their value proposition versus the time and cost to complete them. -
Supervisor, Information ServicesMutual Of Omaha Jan 2006 - Mar 2012Omaha, Ne, Us-Led and developed a team of Business Analysts and Project Management Specialists (25 people) to provide support for numerous applications throughout the organization.-Acted as departmental liaison with Information Technology teams and departmental leaders in support of Individual insurance products (Medicare Supplement, Life, and AD&D), Call Centers (Individual Claims, Direct to Consumer), and the Enterprise documentation system (WordCorr).-Successfully integrated new project practices into the team framework. These included Kaizen for process improvement, Agile development framework, KanBan for project task handling, and COBIT to link technology efforts with business goals. -
Configuration ManagerVertrue Jan 1999 - Oct 2005Norwalk, Ct, Us-Led a team of Business Analysts to provide project support for the company Customer Relationship Management application (Siebel CRM).-Documented and managed project schedules, identified and mitigated risks, and communicated them to key stakeholders and business leaders.-Acted as Information Systems Liaison with Executive leadership, department leaders, and external organizations. Also led process redesigns and coordinated remediation efforts for poorly performing projects. -
Project ManagerInacom Dec 1992 - Jan 1999-Planned, communicated, and executed multiple site projects to install new system hardware or upgrade software.-Coordinated the development of project support materials. These included test plans, training materials, and stakeholder communication.-Acted as point-of-contact for Service Alliance partners, contract negotiations, and interdepartmental communication.-Provided project support for internal Call Center needs. This included CRM software support (AS400), reporting, and data validation.
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Project ManagerCole-Layer-Trumble Company Oct 1985 - Jan 1991-Led projects designed to capture visual inventory of real estate throughout various municipalities.-Hired all staff members and provided training in support of the assigned project.
Tom Dean Skills
Business Analysis
Requirements Gathering
Process Improvement
Insurance
Visio
Sdlc
Software Documentation
Risk Management
Leadership
Business Process Improvement
Analysis
Requirements Analysis
Vendor Management
Strategic Planning
Banking
Team Building
Sharepoint
Agile Methodologies
Customer Service
Program Management
Agile Project Management
Business Strategy
Change Management
Tom Dean Education Details
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University Of Nebraska At OmahaFinance & Banking
Frequently Asked Questions about Tom Dean
What company does Tom Dean work for?
Tom Dean works for Csg
What is Tom Dean's role at the current company?
Tom Dean's current role is Software Development Manager.
What is Tom Dean's email address?
Tom Dean's email address is to****@****aha.com
What is Tom Dean's direct phone number?
Tom Dean's direct phone number is +140234*****
What schools did Tom Dean attend?
Tom Dean attended University Of Nebraska At Omaha.
What skills is Tom Dean known for?
Tom Dean has skills like Business Analysis, Requirements Gathering, Process Improvement, Insurance, Visio, Sdlc, Software Documentation, Risk Management, Leadership, Business Process Improvement, Analysis, Requirements Analysis.
Who are Tom Dean's colleagues?
Tom Dean's colleagues are Chris Wakeman, Kanchan Chaudhary, Luis Benavides, Rajesh Panigrahi, Ajay Singh, Charan ., Michael Hanrahan.
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