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A charismatic, creative and pragmatic management professional. Proven leadership at a senior level in competitive, high volume consumer and B2B sales environments. Significant experience in leading business change. A performance orientated and enthusiastic team player. Successful at navigating complex matrix structures, to build winning coalitions. Credible success in creating and leading management teams that deliver value to customers, shareholders and employees.Specialties: Sales leadership, including retail, telesales, online, direct sales.in consumer and b2b markets.direct experience in following sectors, telecoms fixed and mobile, utilities gas and electric, credit cards, captial equipment and subscription services
@Retired.Com
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Out To Lunch@Retired.Com Nov 2017 - PresentPub Gardens
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Svp Relaxation, Entertainment & Beverage ManagementRetired.Com Nov 2017 - PresentPub Gardens
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Strategy And Execution DirectorInenco Direct Dec 2016 - PresentLiverpool, United KingdomInenco are the UK's leading B2B energy consultancy and procurement specialists. Inenco procures over £3bn of gas and power for customers every year and has developed a unique service offering providing 'end-to-end' solutions managing the complete energy life cycle. These integrated services include procurement, bureau, compliance, sustainability, generation and demand side planning.
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Chief Commercial OfficerInenco Direct Jan 2017 - Nov 2017Liverpool, United Kingdom
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Sales DirectorEverest Home Improvements Dec 2013 - May 2016Cuffley HertfordshireLeadership of sales functions. £120 million revenue , £6 million ebitda. Across 4 divisions, with 40 employed sales managers and 500 self-employed consultants. Management of Conservatory Sales, Operations, and Customer Service functions• Increased conservatory margin by 18% by implementing cost control and reporting disciplines.• 80% growth in finance penetration increasing revenue by £3 million pa, by changing sales process and incentives programme.• Increased conservatory sales by 38% yoy, on track to grow business by £6 million in 2016, by simplifying pricing, restructuring sales process and introducing new products.• Introduced professional sales standards and bespoke training. Maintained core sales despite falling lead volumes in 2015. -
Director Of SalesBskyb May 2012 - Dec 2013Responsible for all routes to market, below the line advertising and sales operations. Including retail, face to face, call centers, online and third party routes to market. Responsible for all sales to new prospects and existing customers. 1.2 million new customer per annum and 8.4 million additional sales to existing customers. Opex budget of £26 million, marketing budget of £80 million.• Conducted strategic review creating to the 3 years sales change plan• Implemented a segmented marketing approach to new acquisition leading to the roll out of Sky bundles, increasing ARPU by 6% and reducing CPA by 8%• Expanded the retail routes to market and equipped with new technology increasing sales contribution by 12 %• Completed the implementation of new sales system, creating a multi channel sales experience with online as the lynchpin -
Managing Director Of Northern EuropeGame May 2011 - Apr 2012Europe's leading Video Games retailerFull p & l responsibility for United Kingdom, Czech Republic and Scandinavia. Turnover £950 million, £250 opex, £200 ebitda. Leadership and strategic direction of 6500 employees in 680 stores, web operations and call centers. Responsible for operations, commercial function, logistics and property portfolio.● Reenergize and drive the dedicated to gaming strategy to create specialist proposition.● Expanded Market share and maintained revenue performance in a contracting market● Led operating costs review saving £9 million in the 2nd half 2011/12● Development and implementation of strategic plans for Scandi and Czech -
Managing DirectorMobile Phones Direct Ltd Apr 2010 - Jun 2011Full profit and loss responsibility for the business end to end, reporting to the C.E.O. £15 million turnover, £1.5 million ebitda. 15 stores across two brands, two online stores.● Renegotiation of major network agreements● Preparation of retail business for disposal -
Director Of Consumer SalesVodafone Jun 2007 - Apr 2010Leadership and strategic direction of consumer sales. £1.6 billion turnover, £130 million Opex. Responsible for all consumer routes to market including direct retail, channel partnerships, telesales, online and channel marketing. Scope encompasses Contract, Prepay, top up and accessory revenue streams. Influential member of the consumer business leadership team -
Head Of RetailVodafone May 2005 - Jun 2007Leadership, management and strategic direction of Vodafone retail. . £750 million turnover, £90 million Opex, 347 stores with a staff of 2200. Drove a cultural and operational change program which delivered £150 million of benefits over two years and the leading customer experience in mobile retailing. Redesign and implementation of selection and recruitment process, linked to a comprehensive training strategy. Restructure of staff reward and benefits, development and implementation of store level profit centres Roll out of a new store concept, 3 year programme to refit all stores and rejuvenate the customer experience Restructured management team to focus on value generation and customer experience.
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Head Of Telesales And RetentionVodafone Apr 2004 - May 2005Responsible for all Telesales and Retention activity to the Consumer base. 850 FTE, OPEX £25 million, acquisition & Retention spend £180 million per annum. Led the complete transformation of telephone based acquisition and retention strategy within Vodafone UK. Increased revenue by creating a Direct sales channel capable of delivering 150,000 new connections per annum Increased ARPU by reducing hardware lost and Airtime promotions by £25 million in 8 months whilst increasing conversion Reduced customer churn by achieving a 50% increase in the penetration of extended term contracts Increased revenue by driving a 150% increase in Insurance sales Drove commercial and customer performance by leading significant change in complex Plc. environment
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Director Of SalesSinglepoint Jan 2003 - Apr 2004Joined as an Associate Director achieving promotion in 7 months. Expanded the sales operation by 80% to a team of 400 FTE on 3 sites. OPEX of £15 million per annum, acquisition and retention budget of £75 million per annum Devised and implemented a new operating model and quality process Reduced customer churn by 25% and customer complaints by 60% Increased ARPU BY reducing Hardware investment by £9 million, over 15% Reduced OPEX by employee attrition and absenteeism within 12 months
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Head Of Direct SalesBritish Gas Dec 2001 - 2003Leadership and management of a field based sales force of over 3000 staff, operating in a regulated environment. Operating budget of £150 million. Delivered 3.2 million sales PA, in energy, telephones and credit cards. Realigned the sales force to brand values by devising and leading a major organizational and cultural change programme Implemented the consumer sector operations strategy by the management of sales strategy and channel mix Increased value of acquisitions and reduced sales leakage by managing the transition from a volume to value based acquisition strategy
Tom Devine Skills
Tom Devine Education Details
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Business -
Puteridge Bury SomBusiness Studies, Management, Marketing
Frequently Asked Questions about Tom Devine
What company does Tom Devine work for?
Tom Devine works for @retired.com
What is Tom Devine's role at the current company?
Tom Devine's current role is SVP Relaxation, Entertainment & Beverage Management at Retired.com.
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Tom Devine attended Cranfield School Of Management, Puteridge Bury Som.
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Tom Devine has skills like Retail, Direct Sales, Credit Cards, Sales Management, Telecommunications, B2b, Online Advertising, Account Management, New Business Development, Team Management, Customer Retention, Coaching.
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