The Master's in Customer Experience Management (MS-CXM) degree is the first of its kind in North America. Delivered completely online, the degree consists of 15 courses taken over 20 months utilizing a team-based learning model.

- Designed to unite industry, faculty, and students in the common pursuit of customer experience excellence. - Hosts a best-practices in Customer Experience Management (CXM) industry conference twice (Spring and Fall) each year. - Hosts a monthly roundtable discussion online featuring an industry expert on a unique topic of interest.

It's CX of M's (www.cxofm.org) mission to create a dynamic and collaborative community of CX professionals intent on advancing the practice and application of CX by serving as a forum for ongoing learning through the sharing of best practices, thought leadership, professional development, and innovation.

As the Director of Career and Professional Development for the College of Business and Economics at UH Hilo, I assist students in identifying career fields that best suit their personality and interests using personality/interest tests and hosting career exploration events, provide students with opportunities to experience career fields first hand through our job shadowing and internship programs, and work with students to develop job search strategies.

Kumupa`a specializes in creating loyal, committed customers by helping organizations to reinvent themselves in the eyes of their customers through a series of consulting and training initiatives designed to deliver a truly valuable experience at every customer touch point:- Identification of market segments and target markets. - Identification of customer needs and key drivers of customer loyalty.- Development of a customer centric mission, values and service standards. - Process design and improvement. - Development of products and services that help to differentiate organizations from their competitors while delivering on customer needs and providing added value. - Formulation of communication objectives and media strategies. - Customer service training for management and front line employees. - Improving employee satisfaction and loyalty. - Leadership development and coaching. - Development of mystery shopping and customer feedback systems. - Continuous improvement utilizing benchmarking and customer feedback. - Customer complaint handling and service recovery. Utilizing an approach designed to empower and enable it's clients, Kumupa`a Brand Experience Consulting has experience delivering services across a broad array of industries and cultures, including Vietnam, Rwanda, India, the mainland USA, and Hawaii.