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Tech savvy, results driven leader with >20 years of experience in the Payments Industry. Passionate about digital innovation and the impact of technology. Proven track record of developing winning strategies and driving measurable results. Recognized throughout career for strong communication skills, ability to influence and collaborate at all levels and build long lasting relationships. Deep understanding of Product Development and Management lifecycles, growth-hacking strategies, payment ecosystems, CRM, Responsive Web and Native App Design, UI/UX best practices, Agile and Lean Startup methodologies, acquisition, marketing and digital communications.
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Director Of Product, PartnershipsMailchimp Sep 2021 - Apr 2024Atlanta, Ga, Us -
Director, Digital Service JourneysUnion Bank Jul 2019 - Aug 2021San Francisco, Ca, Us -
Svp, Strategic Growth Initiatives, Citi VenturesCiti Oct 2017 - Jul 2019New York, New York, UsAcceleration Lead for Discover 10x program, a venture capital-style portfolio of New-to-Citi / New-to-World product and service innovations that solve customer problems by leveraging the principles of corporate entrepreneurship and lean startup methodologies. Responsible for driving the testing and launch of internal startups, establishing a repeatable delivery capacity, connecting the program with O&T, Fintech, and governance delivery partners, establishing a shared services resource, and co-creating go-to-market strategies. -
Svp, Head Of Citi Mobile N.A.Citi Mar 2015 - Jul 2019New York, New York, UsResponsible for setting the strategic direction and leading a cross-functional team that delivers digital customer experiences for a defined cluster of customer functionalities and experiences across Citi mobile (mobile app, mobile payments). Key liaison with other functional areas to drive capabilities that deliver high quality and positive customer experiences, meet and exceed customer expectations and drive digital / mobile usage and adoption.
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Director, Digital AcquisitionAmerican Express Jun 2013 - Mar 2015New York, Ny, UsDevised and executed a clear strategic vision/plan, securing a two year multi-million dollar investment to modernize the online application experience through a series of platform upgrades and UI/UX enhancements across all digital touch points in 19 markets. Led a team of 4 high performing FTEs and 21 creative agency contractors to deliver a constant stream of data-driven releases in Agile informed by usability labs, competitive insights, internal reporting and collaboration with technology and local market acquisition partners. Drove over 1 billion dollars of incremental spend via new application experience. -
Director, Digital CommunicationsAmerican Express Jan 2011 - Jun 2013New York, Ny, UsLed a team of 3 Senior Managers and 3 Analysts, responsible for the optimization and delivery of ~450MM email and SMS servicing alerts annually, to ~26.5MM customers in 17 markets. Delivered on the promise to increase re-engineering contributions by significantly growing YoY global servicing alerts enrollments in 2012. Grew US enrollments by 55% (vs. 12.1% in 2011), and Int’l enrollments by 43% (vs. 6.9% in 2011). Achieved this by expanding alerts to new markets, additional customer segments, and through a series of targeted auto-enrollment campaigns.
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Sr. Manager, Account Services And Online DisputesAmerican Express Jan 2008 - Jan 2011New York, Ny, UsTransformed customer experience for online Account Services and Disputes, resulting in increased traffic to pages of >26% YoY. Key driver of strategy and delivery of digital transformation for US and International markets for Account Services online experience. Led implementation of several top strategic initiatives, including Online Card Replacement and Profile and Preference Center Phase 1.
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Sr. Marketing Manager, Online AcquisitionAmerican Express May 2006 - Jan 2008New York, Ny, UsDesigned and executed market leading contextual cross-sell offer strategy driving over $700k in NPV first year sales. Championed growth strategy for optimized customer acquisition on Amex.com, growing online Cards acquired by ~5% YoY. Managed and communicated complex campaign analysis and monthly scorecard to Senior Leadership across Consumer and Small Business.
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Sr. Business Architect, Statement Marketing And ManagementAmerican Express Dec 2003 - May 2006New York, Ny, UsReengineered Balance Transfer Check capability in billing statement driving $3.5MM NPV in revenue. Key liaison, owner and driver of new product statement development across enterprise, most notably the successful expansion of the integrated rewards statement for Delta SkyPoints, BlueSky and Jet Blue.
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Project Manager, Billing And Payment ServicesAmerican Express Dec 2002 - Dec 2003New York, Ny, UsManaged $22MM vendor relationship ensuring seamless delivery of statement changes for new product launches. Negotiated and enforced productivity and SLA attainment, while ensuring quality control in billing content.
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Research Analyst, Business EngineeringAmerican Express Jan 2000 - Dec 2002New York, Ny, UsLed the conversion of several large EMEA markets to new Euro currency through lock step partnership with Call Center Head and Team Leaders, delivering in market training to over 100 Customer Care Professionals.
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Risk Analyst, Credit And CollectionsAmerican Express Jul 1998 - Jan 2000New York, Ny, UsMinimized credit losses by recovering and preventing unprofitable spend on CM accounts.
Tom Dixon Skills
Tom Dixon Education Details
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Varndean Sixth Form CollegeMedia
Frequently Asked Questions about Tom Dixon
What is Tom Dixon's role at the current company?
Tom Dixon's current role is Product Leader.
What is Tom Dixon's email address?
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What is Tom Dixon's direct phone number?
Tom Dixon's direct phone number is +195449*****
What schools did Tom Dixon attend?
Tom Dixon attended Varndean Sixth Form College.
What are some of Tom Dixon's interests?
Tom Dixon has interest in Science And Technology.
What skills is Tom Dixon known for?
Tom Dixon has skills like Analytics, Digital Marketing, Customer Acquisition, Strategy, Online Marketing, Crm, Management, Online Advertising, Project Management, Social Media, Product Development, Product Management.
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