Tom D. Email & Phone Number

Murrieta, CA, US

United States

Poway, California, United States

• Collaborated on procedure development for handling Certificates of Financial Responsibility (CFRs), enhancing operational workflows during remote work transition.
• Participated in a team that standardized homeowners’ discount procedures across WA, OR, NV, ID, UT, AZ, MT, significantly improving efficiency and policyholder satisfaction.
• Contributed to beta testing and optimization of workflows for a new software rollout, ensuring seamless adoption across the country.
• Provided critical support and troubleshooting as part of the Underwriting Help Desk during software implementation, enhancing team adaptation and system utilization.
• Mentored and developed peers, enhancing professional growth and operational excellence within the underwriting team.
• Managed policy reissues with a focus on compliance and customer retention as part of the Countrywide Reissue Team.

Poway, California, United States

• Maintained a 110% productivity rating in document imaging and processing, demonstrating exceptional efficiency and accuracy.
• Trained and onboarded ten new associates, enhancing team skill levels and performance in policy imaging procedures.
• Developed and participated in a cross-training initiative across three departments, promoting knowledge sharing and operational flexibility.
• Key contributor to a large-scale policy archiving project, improving document retrieval times and compliance adherence.
• Utilized advanced data entry skills to accurately upload critical customer policy updates, including vehicle mileage adjustments, modifications to drivers listed on policies, and policy payment transactions, ensuring.
• Efficiently scanned and securely uploaded sensitive customer data into the company database, facilitating seamless access for claims adjusters and underwriters, thereby enhancing the efficiency of claims processing and.

San Diego, California, United States

• Managed the production of 500+ bakery items daily, upholding high-quality standards and meeting robust customer demand.
• Initiated the transition to fresh dough, significantly improving product quality and customer satisfaction.
• Coordinated bakery services for events catering to up to 300 guests, ensuring quality and timely delivery.
• Supervised and trained a team of ten, promoting efficient operations and consistency in product quality.

Associate'S Degree, Business Administration And Management, General

High School Diploma, General Education