Tom Donovan Email & Phone Number

Accomplished Network Architect/Senior Engineer specializing in wireless technology with nineteen years of IT experience including coordination and management of vendors. Driven, strategic thinking wireless expert in large wide-scale Wi-Fi and network deployments across the enterprise. Proven leader and team player who excels in complex designs from proof of concept through to steady state hand over utilizing superb troubleshooting and decision making skills while into account both business and technical requirements. Core Competencies and Expertise:CiscoArubaMotorola wireless systemsRoutersSwitchesSatelliteIndividual Contributions/Projects:● Developed comprehensive database for Cisco part numbers. Database is used in two technical centers that support over 400 business customers. Technicians are able to locate parts quickly and reduce repair time. Estimated time savings per Cisco hardware outage is forty minutes which translates into over $250,000.00 in savings per year ● Created automation process for problem tickets. Application reduced repetitive typing, enhanced ticket data accuracy and reduced ticket-processing time which translates into over $1.5 million in savings per year ● Migrated 25,000-node SNA network to a Frame-Relay/ATM network for multiple large clients which greatly enhanced performance and flexibility for customers● Technical liaison for company executives and client executives providing technical expertise at monthly, quarterly, and yearly reviews● Wrote technical documents for Tier 2 and Tier 3 support centers. Documents focused on trouble shooting WAN/LAN outages from physical layer to application layer. Assisted new technicians in becoming proficient and insured ISO compliance

Listed skills include Networking, Wireless Networking, Troubleshooting, Switches, and 20 others.