Tom Down Email and Phone Number

●Working in the IT team supporting the company with projects.●Onboarding new starters with IT equipment and accounts etc.●Help staff with problems and faults in a timely fashion reported using our in-house ticket logging system.●Working on projects with clients entering data accurately into our in-house systems.●Learning and self-learning about various IT tasks such as programming in HTML and C#, network and server infrastructures, web development basics and… Show more ●Working in the IT team supporting the company with projects.●Onboarding new starters with IT equipment and accounts etc.●Help staff with problems and faults in a timely fashion reported using our in-house ticket logging system.●Working on projects with clients entering data accurately into our in-house systems.●Learning and self-learning about various IT tasks such as programming in HTML and C#, network and server infrastructures, web development basics and installing physical aspects of IT such as computers,monitors and accessories.●Helping take phone calls where needed and providing excellent customer service.● Installing network peripherals such as WiFi extenders, network switches and network routers. ●Installing new workstations, ensuring all Windows settings are correct for the business requirements and users alike.●Maintaining workstations with up-to-date updates, patches and software.●Assist in the Data Entry team, providing customer support with phone calls and emails where needed.●Assist with projects with data entry assistance, verification and uploading jobs once complete with sensitive clients. Show less

•Ensuring customers (homeowners) receive efficient and accurate information.•Use a analytical approach to managing kitchen fitters diary and ensure the routes they are booked on are achievable and efficient.•Accurately book kitchen remedy work, with correct order information and address and site information to ensure the fitter and builder alike knows what works are being undertaken.•Assisted a project to change the companies dynamic towards reviews… Show more •Ensuring customers (homeowners) receive efficient and accurate information.•Use a analytical approach to managing kitchen fitters diary and ensure the routes they are booked on are achievable and efficient.•Accurately book kitchen remedy work, with correct order information and address and site information to ensure the fitter and builder alike knows what works are being undertaken.•Assisted a project to change the companies dynamic towards reviews (Google,Trustpilot etc) and moved us from 1.9 * on Google to 3.5 Currently and 3* on Trustpilot to 4.5* currently (Sept 23)•Possess a strong knowledge of the country and postcodes alike, and transport routes to and from jobs.•Book surveyor visits for social housing, and have an empathetic attitude towards tenants from all different backgrounds and understand any needs they may have.•Train and help onboard new surveyors and help set up the diary system and appointment planning process.•Answer phone calls, emails and Microsoft Teams messages in a timely manner.•Provide information to homeowners regarding Aftersales orders they place after moving into their property.•Providing updates and information to the dispatch team and acting as the middle man between the delivery side of operations and the homeowners themselves.•Possess an strong knowledge of the country and where places are/best places to go to. Show less

• Answer general written, customer service queries via a bespoke ticketing system within SLA times.• Make a high volume of Sales Support calls to ensure our high level of service is maintained.• Take ownership of post sale customer queries. Working with other teams to find a resolution.• Manage a caseload of sales through to completion. Including handling vehicle documentation.• Provide consistently excellent customer service.• Analyse and verify sellers… Show more • Answer general written, customer service queries via a bespoke ticketing system within SLA times.• Make a high volume of Sales Support calls to ensure our high level of service is maintained.• Take ownership of post sale customer queries. Working with other teams to find a resolution.• Manage a caseload of sales through to completion. Including handling vehicle documentation.• Provide consistently excellent customer service.• Analyse and verify sellers vehicle documentation.• Ensure dealers and sellers alike are both in contact with each other to ensure a seamless sale process.• Investigate damage and issues on cars and resolve any potential or ongoing issues with car sales. Show less

Providing help to members and employers over the phone or via email with pension queries surrounding claims,transfers,general enquiries and account maintenance.Providing top customer service whilst remaining professional and empathetic to peoples situation, especially with the COVID-19 pandemic in full flow still.

Managing tenanciesOrganising and coordinating contractors Various admin tasks related to tenants,contractors and landlords

Assisting customers and suppliers with issues, directions and general queries whilst in-resort across the globe.Providing a top class service to customers and suppliers with future, current and past bookings.Ensuring clients arrive and depart at their destinations on time and providing the best experience possible.

Reconciling accounts for clients and ensuring accounts all match with system side and live side figures.Processing small and large payments using corporate bank portals (Lloyds, RBS, Barclays & Santander)Responding promptly to colleagues and clients emails,fax's and calls and ensuring a seamless experience is provided.Managing workload and helping with business critical tasks and projects.

Dealing with customer complaints and supporting customers with any queries regarding a holiday/flight.Liasing with colleagues on ongoing issues and complaints and helping resolve them.Processing clients refunds via WorldPay online system.

Dealing with inbound calls from customers and potential customers and booking them in for there yearly health screening using the companies online booking system.Processing payments via WorldPay (Visa cards,MasterCard etc.)Dealing with any customer complaints or queries effectively and quickly.

Outbound sales calls to new Sky TV customers pitching insurance plans for their equipment.Upselling additional insurance plans to cover other appliances/gadgets around the home.Processing payments and setting up direct debits.Hitting KPI's and targets reguarly to ensure commision was paid.

Helping customers around the store and dealing with any questions they had.Help sell products like BBQ's and garden furniture and assist with booking the deliveries etc.Restocking shelves and following company planograms.