Tom Dumbrell Email & Phone Number

Responsible for ensuring continued Tauck passenger and revenue growth within the UK

Author of the 'Pillars of Peace' Trilogy, featuring The Look of a King, No Place for Peace and Where Heroes Were Born

Responsible for managing Sales & Reservations functions for Swan Hellenic within the UK market. The development of key partnerships in anticipation of the brand's relaunch, and continued sales and marketing support for these partnering businesses. Daily pursuit of new business opportunities, with travel trade, direct consumer and third party partnerships.

Responsible for client transfers and cancellations in a fast-paced team at the height of the COVID-19 pandemic. This pressured role required high levels of customer service, and relationship building with cruise partners to ensure client retention.

London, United Kingdom

Responsible for ensuring continued Tauck passenger and revenue growth within the UK

London, United Kingdom

Responsible for developing Trains and Cruises business across the entire portfolio in North America, German speaking, Russian speaking and Scandinavian markets.Line manager for Sales Executive and senior member of the Sales Team.

London, United Kingdom

Responsible for developing Trains and Cruises business across the entire portfolio in North America, German speaking, Russian speaking and Scandinavian markets.Line manager for Sales Coordinator and senior member of the Sales Team.

London, United Kingdom

Based in our London Head Office, I am here to help develop Belmond Trains and Cruises business through quality relationships worldwide.Whether Travel Agency, Tour Operator, Incentive House or Corporate client, I can provide the tools and training to grow our mutual business.The Belmond Trains and Cruises portfolio consists of nine unique travel experiences.

Field-Based, South East

• To support key wholesale, cruise and retail agent partners in the East of England & Ireland:
• Actively engaging in commercial negotiations
• Agreeing, arranging and managing marketing plans
• Communicating news, product highlights and special offers
• Reviewing and reporting sales performance
• Coaching and training travel agency staff to ensure maximum product awareness

Home-Based, South East

• To grow key independent travel agent accounts, maximising marketing and sales opportunities to support the Fred. Olsen Difference and regional departures strategy:
• Actively engaging in commercial negotiations
• Agreeing, arranging and managing marketing plans
• Communicating news, product highlights and special offers
• Reviewing and reporting sales performance
• Coaching and training travel agency staff to ensure maximum product awareness

Field-Based, South East

To oversee Fred.Olsen business in the South East Region, managing a variety of performing, and developing accounts along with any direct business opportunities with societies, clubs or other organisations.-Fred.Olsen is a small-medium sized international cruise line specialising in departures from regional UK ports.

Darwen, Lancashire

• To implement Business Improvement initiatives across the organisation; identifying and developing opportunities to enhance customer experience and business performance within the TV Licensing operation.Projects include:
• Web Analytics: analysing self-serve effectiveness and functionality
• Staff Engagement: supporting continuous improvement through an in-house staff suggestion scheme-Capita, is an international business process outsourcing and professional services company headquartered in London

Liverpool, United Kingdom

• To lead a team of office-based Sales Agents supporting two field-based Business Development Executives; providing academic and/or sports travel solutions:
• Managing absence and performance, from ‘Return to Work’ Interviews to Probation Reviews and periodic Appraisals
• Coaching and the delivery of technical skills training centred on Customer Service and Revenue Collection
• Generating sales opportunities with educational, sports and special interest groups whilst co-ordinating all field-based activity
• Building relationships with suppliers and negotiating exclusive rates in pursuit of lucrative partnerships
• Managing key accounts to maintain working relationships and support growth

Ipswich, United Kingdom

• To supervise a Reservations Services Assistant and provide support to the wider Reservations Department:
• Assisting with overflow sales calls to convert Direct enquiries and provide support for the travel trade
• Co-ordinating the concession booking policy for all crew and shore based Fred. Olsen staff
• Participating in Travel Law and Industry Specific customer service training from both ABTA and the PSA
• Co-operating with the Customer Relations Department and on-board Guest Relations Managers to ensure an integrated approach to Customer Service
• Handling escalated pre-cruise issues communicated directly or via travel trade by telephone, e-mail or in writing