Tom Dury Email & Phone Number

Operations• Coordinate and conduct all customer contact including scheduling, payments, and referrals• Manage all employee and intern functions• Supervise on site job operations and ensure a high level of customer satisfactionMarketing• Create and implement all company advertising including flyers, email notifications, and direct mailers• Distribute promotional material at events including The Home and Garden show, local farmers markets, and private functions• Oversaw the design and development of business logo and company cards.

Columbus, Ohio Area

• Design and implement new business practices that focus on streamlining customer interaction• Develop and organize inside sales strategies which includ identifying a potential client base and creating marketing materials.• Collaborate on outside sales proposals, company media development,and business strategy sessions• Created and populated a company knowledge base designed to improve company performance standards and educate new employees• Constructed company policies handbook for new employees• Aide in minor technological services including break/fix, procurement, and consultation

Performed daily, weekly, and monthly survey administration, data analysis, and reporting for a major nationwide financial institutionWorked independently on assigned projects as well as collaboratively with other team members on daily and weekly basisDeveloped and organized new market business campaigns and strategies for Kemp Solutions

Certification in CPR, First Aid & Lifeguard TrainingManaged staff of 6-12 employees; including scheduling, patron relations, pool safety and conducting weekly staff training sessions Supervised daily monetary oversight and nightly bank deposits

Acquired proper licensing for international work including a Canadian work visa, provincial tax forms, and necessary Ministry of Natural Resources licensingManaged boat/equipment maintenance, upkeep of the lodge grounds, and personalized customer interaction for guests ranging from 15 to 150 in numberDirected guest experience for parties up to 20 individuals

Bachelor Of Arts, English

High School Diploma, College Prep