Tom Earl Email & Phone Number

Greater Denver Area

Executive leader of Global Consulting and Delivery Operations.

Greater Denver Area

Responsible for global delivery of services, integration of new businesses, and corporate administration.

Responsible for leadership of Integration of new acquisitions. Partnering with Executive leadership to standardize and improve the business practices of the company.

Greater Denver Area

Provides executive leadership to the IT project management office, including all internal and client facing projects globaly. Also serving as Executive Director of IT fixed assets and Chief of Staff for the head of IT.

Greater Denver Area

Responsible for providing executive leadership for the IT Project Management Office, delivering technology projects globally. I also lead the Telco payment and IT asset organizations.

I was responsible for the service and part of the sales area for the Portfolio Retention department at Wachovia/World Savings. In this role we expanded the contact centers to well over 250 agents taking more than 3 million calls per year. This role expanded to include remote locations in Utah, Texas, Nevada and and California. In addition I was responsible.

I was responsible for Customer Service for the Mortage Company's Portfolio of Loans ($125 billion). This included Contact Centers handling over 3 million contacts per year, a sales organization, a technology group, and a team of analysts.

I was responsible for the Customer Service contact centers that serviced our $125 billion mortgage portfolio borrower contacts. In addition my group was responsible for loan modifications, statement production and other servicing activities. We also handled the telephony technology and day to day operations, scheduling for all contact centers, a sales.

Responsible for Loan contact centers, work force management, retention of loan customers, telephony technology group.

I was responsible for the operation of 14 Service Merchandise stores in South and West Texas. The district was recognized a number of times for bieing #1 in sales contests, merchandising, profit improvement, and leadership.

I was responsible for the operations of 60+ high volume drug stores in Michigan, Ohio, and Boston, MA. This group of stores provided more than 80% of the companies profit and 65% of the total sales volume. We completly remerchandised the stores and developed and new distribution method to reduce inventory while improving our instock position. This was so.

I was responsible for the operation, merchandising, sales and marketing for up to 17 Membership Warehouse clubs on the West Coast. In this role we went through three acquisitions and ended up being acquired by the Sam's division of Wal-Mart. I was asked to stay ina leadership role to transition my stores into each new company. Our stores were among teh.

Economics/Business

Activities and Societies: Sigma Phi Epsilon

Economics