Tom Edinger Email & Phone Number

Chicago, IL, US

The Implementation Manager is responsible for the execution of high-quality and timely client onboarding projects from kick-off through launch. They are a critical piece of Onbe's system and strategy, serving as the first touchpoint following the sales cycle and setting the tone for a client's relationship with Onbe. They will bring projects through the.

• Troubleshooting and repairing hardware and software for a wide variety of laptops, desktops and printer
• Purchasing and repairing faulty equipment and testing thoroughly
• Running and terminating Cat5e, Cat6e, and Coax lines in network environments
• Setting up internet and creating and troubleshooting elaborate network setups.
• Creating marking material and networking myself and our services to acquire potential client

King Of Prussia, PA, US

Montgomeryville, Pennsylvania, US

• Monitored and Managed a variety of Server, Exchange, and Firewall Environments to provide maintenance and optimal up time and Security for Company Services
• Provided Tier 1-3 support to end users in a variety of environments
• Provided Onsite Repairs, Troubleshooting, and installations
• Complete Field technician Scheduling and Preparation
• Worked Project management
• Completed and Tracked Billing and invoice tracking

Philadelphia, PA, US

• Fielded Incoming support calls and Troubleshot until completion or escalation
• Setup, Troubleshoot, and configured VOIP Phones Systems, Router/Wireless Devices
• Reviewed billing questions and dispatch Field Technicians for onsite repair and evaluation

Warminster, PA, US

• Managed 20 Field Technicians and coordinated new installations, and repairs across the United States
• Coordinated third Party Technicians and provide Detail instruction and support on completing the task at hand
• Tested, Configured, streamlined, and staged new Equipment for user in the field. Created and updated images of all Operating systems and setups.
• Generated detailed documentation on Use, configuration, common issues, and setup.
• Designed and wrote SQL Scripting for simple to advanced updates to Databases
• Performed Routine Audits of installations to ensure quality of work

• Running and maintaining machines
• HP Scitex FB6700, XL300 Scitex Premium 5 -8C, Orca III, Xerox DuColor 252, Richoh Aficio 2105, OCE TDS 860, Hp Designjet 5500 PS, Hp Designjet 130 NR, Hp Designjet 9000S, Hp Designjet 10000S.
• Software: Apri Rip, Poster shop Rip, Adobe, Acrobat, Adobe Photoshop
• Ripping and preparing files

• Diagnosis of Pc and laptop Problems, Hardware and Software repair, Server 2003 Setup and Maintenance, Printer Configurations, New device implementation, remotely and onsite
• Spyware, Adware, Virus removal and repair, Data Migration and Recovery
• Wireless Network setup and Router configuration
• Office 2003 and Office 2007 outlook setup and troubleshooting
• Attended Business Networking groups: BNI, LETIP, PBN and was an active member.
• Created promotional Material for marketing and customers such as flyers, promotional cards and slide shows via PowerPoint for information stations regarding Trisis Technologies.

Business Managment, Business Administration And Management, General

Business Managment

High School Diploma