After my departure from Burberry, I have carefully considered my next career steps, moving forward from such an incredible opportunity to work for a heritage luxury fashion house with such history. Now, I am thrilled to announce that I’ve accepted the role of Concession Manager at Tribe Vintage! Tribe is a vibrant, growing start-up with incredible potential, its curated selection of high-quality vintage clothing and conscious attitude toward the fashion industry made Tribe feel like the perfect next step. I’m excited to bring my skills and creativity to this new role, where I can contribute to shaping the future of the business and aid in continuing Tribes thriving expansion.

In September 2022 I joined the management team of Burberry’s northern mainline store. The team consisted of 4 managers (Store, B.o.H, Dept. & Supervisor) and a team of 8 Client Advisors. My duties & accomplishments within this role include: Daily open & close duties (cash wrap, morning briefs, daily H&S, etc.) Executing and maintaining exceptional levels of customer service (offering refreshments, luxury gift wrapping, bonding with clients, aftercare & returns, etc.) Delivering staff training allocated by H.O., conducting regular catch up and coaching sessions with sales advisors to identify their strengths and areas of improvement. Supporting B.o.H manager with deliveries, stock transfers, consolidations, stock allocation & SF Visual Merchandising. Personal weekly CRM and financial targets (£7K - £13K) which I regularly achieved Cultivated 4 Elite clients (+£10K YTD spend) by creating a strong and friendly bond with the clients over the course of a 2yr period. Monitoring & reporting key KPI metrics for both the store and individual client advisors, including UPT, AUR, store Conversion, Top/bottom sellers, FF, Client profile etc.

During Summer 2023 I was presented with the challenge of being the only manager for a 7 Week period while the store manager was on medical leave and the Dept. Manager role was in a transitionary period. I took this role within my stride, successfully managing the store with strong figures and no discrepancies during this time.

In line with my Promotion to Senior Support Associate, I and a small number of employees from stores across the U.K. worked personally alongside Ralph Lauren’s U.K. Regional manager, from which we created the Community Advocacy initiative. A Program aimed at combating internal workplace conflict, we provide a strong familiar voice who can privately resolve issues, champion inclusive workspaces and exact change against negative work cultures, all in line with the company's D&I Initiatives. Some of my personal successes’ in this role include:- Developing & Fostering strong professional relationships store-wide- Creating Monthly work events including Paintballing and Meals out which have boosted morale and staffs interpersonal relationships. - Running a Ukrainian support initiative, gathering 6 boxes of essential supplies to send to refugees in desperate need of help.- Heading a staff room renovation, including nicer furnishings, a mindfulness library and an anonymous suggestions box where employees could voice to me their concerns or suggestions for store-wide improvement.- Training new employees on Ralph Lauren Cultural focus areas, best practices and the meaning of the role of Community Advocacy within the company.

In October 2021, My line manager recognised my continued hard work and I was offered the opportunity to transition into a senior position within my department, this included many additional responsibilities, including:- Leading the B.o.H team independently over busy weekend trading periods, delegating tasks effectively to ensure push targets are achieved in the absence of any other senior member of staff. - Cashpoint management responsibilities (Refund access & Till Management), increasing my presence on the shop floor & demonstrating excellent people skills.- Responsible for customer retention efforts and metrics by promoting Customer Data Capture (CDC) per GDPR Laws.- Responsible for Key Performance Indicators (KPIs) including CDC scores, Conversion, Units per transaction (UPT) and Average Unit Retail (AUR).- Processing deliveries through internal systems and organising outbound stock transfers independently.

Working as a Back of House (B.o.H) Team as a support associate, My duties included:- Ensuring daily operations are completed I.e. accurately replenishing shop floor stock levels, cashier balancing, maintaining high racking standards, general opening/closing down.- Receiving and processing deliveries into the Stockroom.- Understanding complex intranet systems including RFID and Planogram to ensure Front of House (F.o.H) stock levels are consistent with standards.