Facilitating the development and implementation of enterprise systems applicationsLeading data visualization and data insights projects to support informed decision-makingManaging stakeholder relationships to ensure project alignment and transparencyOverseeing financial management within value streams to deliver maximum valueRecruiting and mentoring high-performing, cross-functional Scrum teamsEnsuring smooth integration of new applications with existing enterprise systemsDriving innovation in data insights and visualization tools to enhance team efficiencyDelivering projects on time and within budget while maintaining Agile principlesPromoting effective communication and collaboration between technical and non-technical stakeholdersChampioning best practices in Agile methodologies to optimize team performance

Leading the development and implementation of enterprise systems applicationsSpearheading data visualization and data insights projects to drive business decisionsManaging stakeholder relationships to ensure project alignment with business goalsOverseeing financial management within value streams to maximize ROIRecruiting and building high-performing, cross-functional teams for successful project deliveryEnsuring seamless integration of new applications with existing enterprise systemsDriving innovation in data insights and visualization tools to enhance operational efficiencyDelivering projects on time and within budget while maintaining high-quality standardsFacilitating effective communication between technical and non-technical stakeholdersChampioning best practices in Agile and DevOps methodologies to streamline processes

Leading a high value program of Modernise projects focusing on Service Reliability, Process Re-engineering and Automation. Delivering an improved experience with reduce manual effort acrossChange, Incident & Problem, Readiness & Assurance

• Led Program of company-wide Operational process, Service Model, Data Migration and System integration deliveries (to uSmart Adaptor from ASe-i).• Stood up System Development Lifecycle process for Pipeline of delivery and change management operating Agile Squad with Waterfall methodologies.• Developed and owned Device logistics process for Smart program.• Lead CIO Audit process (readiness through to assessment).• Lead Regulatory engagement (SMICOP). • Stood up Smart meter program for start-up energy company.• Owner of end-to-end CX and UX for initial smart products.• Product Design and process development through to release, of App based customer journey and smart meter data presentation.• Oversaw 3rd Party suppliers to project deadlines and standards (Magnum, Horizon, ESG, Aprose).• Mobilised research programs with University of Southampton and national regulatory bodies.• Designed and Implemented marketing campaigns for Smart portfolio.• Directed project teams delivering agile transformational projects.• Process mapping of CS and metering journey.• Transformation team Leadership.

In my current role as Process Change owner I have a proven track record of implementing a number of projects and initiatives within the Energy Industry. In 2016 I have delivered savings of over £1 million pounds, realised in initiatives at the fore front of customer-centric business improvement.Demonstrating a flair for stakeholder engagement, I pride myself in being a trusted member of the Billing Hub. As a designated trainer for the Billing Hub, I provide a customised support, responding to our new team members needs, working, coaching and training with my colleagues and, as a Change Owner, with my stakeholders, to motivate empower and equip them to transform the way they work and to lead by exampleI have been solely responsible for our recruitment process for new Process Owners including arranging and running assessment centres, workshops and interviewsI am dedicated to achieving outstanding levels of service. I am a candidate who combines experience and expertise to achieve sustainable effective and contextual improvements