Tom Eldon Email & Phone Number

Leading on the implementation and embedding of the Outsystems low-code development platform at UCLManaging, leading and upskilling a team of developers working on this platform; creating coding standards, patterns and reusable components; developing a variety of integrations with ERP systemsWorking with colleagues across UCL to design and rapidly deliver.

London, United Kingdom

Responsible for solution design and technical delivery of a range of projects across ISD’s portfolio; working closely with Architecture to ensure solutions are effective, practical, and aligned with ISD’s strategic objectives.Leading design groups; collaboratively guiding the design process with technical and non-technical stakeholders from across ISD and.

London, United Kingdom

Acting as Service Operations Manager (SOM) for the applications in the Departmental Applications Team's portfolio, with ultimate responsibility for services' smooth operation; Working with and managing services at all stages of the ITIL lifecycle (Service Design, Transition, Operation); Managing relationships with client departments and Business Service.

London, United Kingdom

Providing 1st, 2nd and 3rd line support across the applications in the Departmental Applications Team's portfolio; Liaising with a variety of different teams across ISD to ensure smooth sevice operation; Tracking, recording and investigating incidents (including Critical Incidents) across these applications; understanding the root causes of problems and.

London, United Kingdom

Ensuring the success of a new CRM implementation in post-go-live phase; triaging and, where appropriate, resolving issues reported by users; investigating more complex issues and escalating these to suppliers, managing this relationship for specific areas of the system; gathering business requirements, working with users to develop new systems and.

London, United Kingdom

Propensity modelling; five-year income forecasting; developing and maintaining a full Management Accounts reporting suite; Regular Giving retention modelling; creating detailed ETL scripts to populate a SQL reporting environment, acting as SysAdmin for the instance; managing all technical aspects our FastStats system (ETL, data structure, build scheduling.

London, United Kingdom

London, United Kingdom

Data analysis and reporting; creation of analytical tools to allow for strategic targeting of campaigns; leading a cross-departmental project to re-develop the coding structure of the database; developing and delivering associated training sessions for colleagues; development and implementation of a variety of systems and processes; building and.

Ulaanbaatar, Mongolia

Developing an Organisational Strategic plan and Communication Strategy for the APDC; assisting in the creation of office manuals; designing and delivering workshops on project planning, development, proposal-writing, management and reporting to the Mongolian Education Alliance (MEA); assisting the MEA in developing a new Inclusive Education strategy.

Ulaanbaatar, Mongolia

Developing the capacity of local colleagues to prioritise, manage and plan their work-loads; assessing the development needs of the APDC - researching and writing a detailed report outlining the state of operations across the network, including recommendations for its future development; designing and delivering associated training sessions and workshops.

London, United Kingdom

Extensive customer research across a variety of sources, leading to the first comprehensive benchmark of VSO’s campaigners and a remodelled Customer Journey; continuous sector benchmarking to ensure VSO delivered the highest-quality campaigns within the smallest possible budget; responsible for communication of VSO’s advocacy campaigns to audiences of over.

London, United Kingdom

Developing the first detailed customer dashboards for the Individual Giving and Returned Volunteer teams; setting up monthly reporting queries for different segments of these audiences; extensive statistical manipulation both within and outside of databases, allowing complex trends to be identified and communicated in clear ways