Tom Eldon Email & Phone Number

Leading on the implementation and embedding of the Outsystems low-code development platform at UCLManaging, leading and upskilling a team of developers working on this platform; creating coding standards, patterns and reusable components; developing a variety of integrations with ERP systemsWorking with colleagues across UCL to design and rapidly deliver applications; digitising analogue processes to increase efficiency and improve user experience

London, United Kingdom

Responsible for solution design and technical delivery of a range of projects across ISD’s portfolio; working closely with Architecture to ensure solutions are effective, practical, and aligned with ISD’s strategic objectives.Leading design groups; collaboratively guiding the design process with technical and non-technical stakeholders from across ISD and the business.Managing virtual teams across the organisation to ensure effective project delivery; developing, maintaining and… Show more Responsible for solution design and technical delivery of a range of projects across ISD’s portfolio; working closely with Architecture to ensure solutions are effective, practical, and aligned with ISD’s strategic objectives.Leading design groups; collaboratively guiding the design process with technical and non-technical stakeholders from across ISD and the business.Managing virtual teams across the organisation to ensure effective project delivery; developing, maintaining and leveraging excellent relationships. Shaping, managing and implementing work packages; providing Project Managers with accurate estimates of required time and resource to ensure effective project managementProduction of High-Level Design (HLD) and Low-Level Design (LLD) documents; creating technical and non-technical support documentation; developing and implementing test plans throughout project delivery; providing Early-Life Support (ELS) to incoming services.Designing and managing the implementation of interfaces as part of project delivery; pushing for the use of new technologies that align with ISD’s digital strategy. Providing technical leadership; providing feedback to and mentoring colleagues across the organisation Show less

London, United Kingdom

Acting as Service Operations Manager (SOM) for the applications in the Departmental Applications Team's portfolio, with ultimate responsibility for services' smooth operation; Working with and managing services at all stages of the ITIL lifecycle (Service Design, Transition, Operation); Managing relationships with client departments and Business Service Owners; Operational lead for the migration of services within the team portfolio to new data centres; heavily involved in the creation… Show more Acting as Service Operations Manager (SOM) for the applications in the Departmental Applications Team's portfolio, with ultimate responsibility for services' smooth operation; Working with and managing services at all stages of the ITIL lifecycle (Service Design, Transition, Operation); Managing relationships with client departments and Business Service Owners; Operational lead for the migration of services within the team portfolio to new data centres; heavily involved in the creation, configuration and deployment of new environments, coordinating troubleshooting efforts across several teams; Contributing to Service Support models, Early Life Support plans, HLDs etc. as appropriate across services; representing Operations on governance board of upcoming services in design phase; Taking ownership of new Services (as appropriate), overseeing the decommissioning of applications that are no longer required, and facilitating the migration of services running on legacy applications to more suitable technologies; Managing relationships with software suppliers; participating in CTPs and beta-testing new functionality; contributing to and influencing suppliers' development roadmaps; Working with client departments to define roadmaps for their services; providing advice and recommendations on technical solutions to meet upcoming business requirements Show less

London, United Kingdom

Providing 1st, 2nd and 3rd line support across the applications in the Departmental Applications Team's portfolio; Liaising with a variety of different teams across ISD to ensure smooth sevice operation; Tracking, recording and investigating incidents (including Critical Incidents) across these applications; understanding the root causes of problems and potential solutions; resolving, coordinating responses or escalating incidents as appropriate; Communicating with service users, understanding… Show more Providing 1st, 2nd and 3rd line support across the applications in the Departmental Applications Team's portfolio; Liaising with a variety of different teams across ISD to ensure smooth sevice operation; Tracking, recording and investigating incidents (including Critical Incidents) across these applications; understanding the root causes of problems and potential solutions; resolving, coordinating responses or escalating incidents as appropriate; Communicating with service users, understanding their key concerns and priorities for relevant services; ensuring that users are aware of potential and ongoing issues and progress towards resolution; Gathering business requirements for application development, developing/modifying existing functionality to meet these requirements; Managing and implementing software upgrades, developing test plans, supervising UAT, ensuring change management processes (including version control) are adhered to; Ensuring system procedures, environmental details, technical specifications, code changes etc. are documented Show less

London, United Kingdom

Ensuring the success of a new CRM implementation in post-go-live phase; triaging and, where appropriate, resolving issues reported by users; investigating more complex issues and escalating these to suppliers, managing this relationship for specific areas of the system; gathering business requirements, working with users to develop new systems and processes, setting up new areas of the system; creating and running test cycles for new customisations and fixes to the CRM; developing in-house… Show more Ensuring the success of a new CRM implementation in post-go-live phase; triaging and, where appropriate, resolving issues reported by users; investigating more complex issues and escalating these to suppliers, managing this relationship for specific areas of the system; gathering business requirements, working with users to develop new systems and processes, setting up new areas of the system; creating and running test cycles for new customisations and fixes to the CRM; developing in-house customisations to the CRM using a proprietary SDK (in Visual Studio); creating KPI and income dashboards and reports Show less

London, United Kingdom

Propensity modelling; five-year income forecasting; developing and maintaining a full Management Accounts reporting suite; Regular Giving retention modelling; creating detailed ETL scripts to populate a SQL reporting environment, acting as SysAdmin for the instance; managing all technical aspects our FastStats system (ETL, data structure, build scheduling, user management, troubleshooting issues with the live service etc.); training and mentoring colleagues; developing bespoke dashboards… Show more Propensity modelling; five-year income forecasting; developing and maintaining a full Management Accounts reporting suite; Regular Giving retention modelling; creating detailed ETL scripts to populate a SQL reporting environment, acting as SysAdmin for the instance; managing all technical aspects our FastStats system (ETL, data structure, build scheduling, user management, troubleshooting issues with the live service etc.); training and mentoring colleagues; developing bespoke dashboards, displaying complex information in a visually compelling and easy-to-understand manner; general analysis and reporting Show less

London, United Kingdom

London, United Kingdom

Data analysis and reporting; creation of analytical tools to allow for strategic targeting of campaigns; leading a cross-departmental project to re-develop the coding structure of the database; developing and delivering associated training sessions for colleagues; development and implementation of a variety of systems and processes; building and maintaining relationships with a variety of internal and external colleagues and customers

Ulaanbaatar, Mongolia

Developing an Organisational Strategic plan and Communication Strategy for the APDC; assisting in the creation of office manuals; designing and delivering workshops on project planning, development, proposal-writing, management and reporting to the Mongolian Education Alliance (MEA); assisting the MEA in developing a new Inclusive Education strategy; creating an Inclusive Education Network for stake-holding parties to meet, share experience, and plan and coordinate activities within the… Show more Developing an Organisational Strategic plan and Communication Strategy for the APDC; assisting in the creation of office manuals; designing and delivering workshops on project planning, development, proposal-writing, management and reporting to the Mongolian Education Alliance (MEA); assisting the MEA in developing a new Inclusive Education strategy; creating an Inclusive Education Network for stake-holding parties to meet, share experience, and plan and coordinate activities within the Mongolian Education sector; researching and developing a list of local and international funding agencies for the APDC and MEA Show less

Ulaanbaatar, Mongolia

Developing the capacity of local colleagues to prioritise, manage and plan their work-loads; assessing the development needs of the APDC - researching and writing a detailed report outlining the state of operations across the network, including recommendations for its future development; designing and delivering associated training sessions and workshops for APDC staff; researching the Mongolian disability context and identifying key stakeholders and players; assisting in the development of… Show more Developing the capacity of local colleagues to prioritise, manage and plan their work-loads; assessing the development needs of the APDC - researching and writing a detailed report outlining the state of operations across the network, including recommendations for its future development; designing and delivering associated training sessions and workshops for APDC staff; researching the Mongolian disability context and identifying key stakeholders and players; assisting in the development of project proposals Show less

London, United Kingdom

Extensive customer research across a variety of sources, leading to the first comprehensive benchmark of VSO’s campaigners and a remodelled Customer Journey; continuous sector benchmarking to ensure VSO delivered the highest-quality campaigns within the smallest possible budget; responsible for communication of VSO’s advocacy campaigns to audiences of over 15,000 supporters; project planning and management of VSO’s campaigns, involving high levels of cross-team working and upwards-management;… Show more Extensive customer research across a variety of sources, leading to the first comprehensive benchmark of VSO’s campaigners and a remodelled Customer Journey; continuous sector benchmarking to ensure VSO delivered the highest-quality campaigns within the smallest possible budget; responsible for communication of VSO’s advocacy campaigns to audiences of over 15,000 supporters; project planning and management of VSO’s campaigns, involving high levels of cross-team working and upwards-management; copywriting for all campaigns communications, including web-copy; developing and delivering bulk email communications, including the use of HTML templates and the email marketing tools Show less

London, United Kingdom

Developing the first detailed customer dashboards for the Individual Giving and Returned Volunteer teams; setting up monthly reporting queries for different segments of these audiences; extensive statistical manipulation both within and outside of databases, allowing complex trends to be identified and communicated in clear ways