Tom Elliott

Tom Elliott Email and Phone Number

Global Product Management Director at SoftwareONE @ SoftwareONE
stans, nidwalden, switzerland
Tom Elliott's Location
Edinburgh, Scotland, United Kingdom, United Kingdom
Tom Elliott's Contact Details

Tom Elliott work email

Tom Elliott personal email

n/a
About Tom Elliott

A self-motivated, results-driven IT professional services director with over 25 years of experience building and leading cross functional, highly collaborative teams across onshore, nearshore and offshore locations. A passionate technologist with experience in digital transformation, modern application development, end user computing, cloud, customer experience, AI/ML and agile ways of working. A thought leader who follows market trends, quickly learns and embraces new technologies and relishes entering and disrupting new markets. Experienced working across the full services lifecycle including marketing, sales, pre-sales, solutions and delivery; developing practice vision statements and go to market strategies and leading teams to develop sales and marketing collateral, run sales training, manage RFPs and bids, design technical solutions, build proposals and write & review statements of work. Experienced managing a consulting P&L and overseeing and governing a portfolio of large enterprise change programmes of up to £10m in value in highly regulated enterprise clients across the BFSI, utilities and telco verticals. A natural leader with the ability to motivate teams and influence others in a matrixed environment, possessing strong interpersonal skills and an ability to forge relationships at all levels including c-suite. An excellent communicator (both written and verbal) with the ability to engage an audience with compelling and polished public speaking skills.

Tom Elliott's Current Company Details
SoftwareONE

Softwareone

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Global Product Management Director at SoftwareONE
stans, nidwalden, switzerland
Website:
softwareone.com
Employees:
4285
Tom Elliott Work Experience Details
  • Softwareone
    Global Product Management Director
    Softwareone Jun 2022 - Present
  • Ecs
    Practice Lead
    Ecs May 2018 - Jun 2022
    Edinburgh, United Kingdom
    Led the largest Amazon Connect Practice in the UK. Won and delivered some of the largest contact centre migrations in the UK for a number of highly regulated FTSE 100 clients. Responsible for the overall health of the practice including revenue, margin, bench, attrition, CSAT and eNPS. Grew annual revenues threefold in 2021. Established offshore and nearshore delivery capability, relocating delivery to offshore/nearshore locations. Grew the delivery team to circa: 90 contact centre specialists, architects, scrum masters, engineers, product owners and testers. Developed and maintained strategic partnerships with AWS, ServiceNow and Salesforce as well as a myriad of smaller technology vendors. Responsible for the practice strategy and roadmap; overseeing the development of a variety of integrations, agent desktops and non-functional accelerators as well as launching new service capabilities including journey mapping and analytics and customer training and support.
  • Ecs
    Managing Director
    Ecs Jun 2011 - May 2018
    Pune, India
    Setup and ran the ECS offshore delivery centre of excellence in Pune, India. Setup the Indian legal entity, negotiated and fit out 125 seat office space, obtained regulatory approvals, appointed secretarial, accountancy, payroll, recruitment, IT, facilities and security 3rd party vendors. Established delivery capabilities from the ground up including application development, dev-ops and end user computing. Grew the team to over 100 staff, delivering a variety of internal and client projects and programmes including application packaging for 2 UK high street banks, dev-ops integrations for ServiceNow and the development of an internal suite of professional services tools for ECS Europe LTD.
  • Dell
    Services Director
    Dell Oct 2010 - Jun 2011
    Bracknell Uk
    Ran the UK Public Sector Consulting Practice. Line management responsibility for 12 presales consultants and architects. Responsible for technical pre-sales for all infrastructure consulting services within the public sector in the UK.
  • Dell
    Practice Manager
    Dell May 2008 - Sep 2010
    Singapore
    Established and led the End User Computing Practice for Dell APJ, based in Singapore. Enabled sales and delivery teams across all geographies. Presented at industry events and drove targeted sales campaigns. Responsible for technical pre-sales for all desktop migrations, virtual desktop implementations and desktop application delivery opportunities. Developed key partnerships with VMware, Microsoft and Citrix.
  • Dell
    Application Packaging Manager
    Dell Jun 2006 - May 2008
    Pune, Maharashtra, India
    Established one of the largest application packaging delivery capabilities globally spanning UK and India. Established new ways of working, developed productivity tooling and ultimately revolutionised the delivery of application packaging services by using server-based virtual infrastructure and an in-house developed workflow management tool. Delivered application packaging services for numerous enterprise clients. Grew the team to circa 150 engineers.
  • Acs (Uk) Ltd
    Senior Technical Consultant
    Acs (Uk) Ltd May 2002 - May 2006
    Edinburgh, Scotland, United Kingdom
    Performed a variety of roles for different clients including Application Packager, Migration Project Manager and Application Packaging Lead. Established a factory-based approach for delivering application packaging services which ultimately led to Dell acquiring ACS in May 2006.
  • Ibm Global Services
    Technical Consultant
    Ibm Global Services Jun 1996 - May 2002
    Edinburgh, Scotland, United Kingdom
    Performed a variety of roles including Desktop and Server Support and Application Packaging

Tom Elliott Skills

Ecs Operations Management Consulting Offshore Operations

Tom Elliott Education Details

Frequently Asked Questions about Tom Elliott

What company does Tom Elliott work for?

Tom Elliott works for Softwareone

What is Tom Elliott's role at the current company?

Tom Elliott's current role is Global Product Management Director at SoftwareONE.

What is Tom Elliott's email address?

Tom Elliott's email address is to****@****l.co.uk

What schools did Tom Elliott attend?

Tom Elliott attended Heriot-Watt University, Grove School.

What skills is Tom Elliott known for?

Tom Elliott has skills like Ecs, Operations, Management Consulting, Offshore Operations.

Who are Tom Elliott's colleagues?

Tom Elliott's colleagues are Marcela Munoz, Alexandra Smolina, Md Abdullah, Daniel Arboleda Ruiz, Julian Felipe Peña, Nha Lam, Jayalakshmi Lakshmi.

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