As the Manager of Enterprise Endpoint Solutions, I lead a team of Endpoints analysts in support of over 4000 endpoints at multiple CJ office / warehouse locations around the United States ensuring both wired and wireless network connectivity is realized allowing access to the different WMS systems that allow the CJ Logistics team work well through collaboration and teamwork. Managing projects and the support of all CJ Internal and External customers includesInfrastructure project management and Endpoint managementExcellent people manager and Team builder Provide support for all locations by working together with the Service Desk using ServiceNow to document all support issues while using metrics for reporting and providing quality customer serviceWork with managed service providers while managing vendor relations and negotiations Work on continuous improvement of IT by moving more towards using Cloud based and SaaS Systems to simplify and ensure a secure IT environmentImplementation of New Cisco Meraki network hardware including switches, routers, access points and Fortinet SD-WAN device installation at all new warehouse locationsAsset Management tracking all new hardware while ensuring that all EOL electronic components are either repurposed or disposed of properlyMigration of VOIP phone system from legacy Cisco Call Manager to Cloud Based Zoom CommunicationsImplementation of Zoom Room video conference system and digital signageSupport of all Endpoints including PCs, laptops, printers, iPads, iPhones, Androids, and other warehouse rugged RF systems used on warehouse floors and forkliftsDesign assistance and support of Verkada Security hardware and Camera installations at new startup warehouses Work with internal project teams on procurement of all hardware, design of network fiber and CAT6 cable infrastructure and RF implementation for new warehouse locations

• Acted as the first point of escalation, managing a team of Network, Systems, and Desktop engineers across 18 global manufacturing locations in Asia, Europe, and the Americas.• Supported an international MPLS network infrastructure, collaborating closely with the German office for European locations and the China location for the APAC region.• Led cloud storage and DB architecture initiatives with hands on implementation of Microsoft Azure, Azure AD, ADFS, MS Teams, and Microsoft 365, incorporating SSO and MFA.• Conducted discovery for implementing an International SD-WAN / SASE Edge network to enhance or replace the existing MPLS network.• Managed and oversaw the daily performance of a team of engineers in the US and coordinated with 3-4 global team members.• Provided 24x7 on-call support, ensuring seamless network connectivity for various hardware and devices.• Collaborated with the security team on cybersecurity, NIST and insurance audits, ensuring network security using Check Point firewalls, Symantec End Point protection, Avanan, Mimecast, and M365 security tools.• Managed asset tracking, software lifecycles, licensing, and vendor relationships, handling Capex and OpEx budgets.• Supported Data Center, LAN/WAN, IP switching, and routing for Cisco Ethernet network infrastructure and Meraki wireless access points.• Maintained physical security using door access, ID badges, and IP camera surveillance systems.

I oversaw the professional development of the network infrastructure and the Service Desk team members in support of all ISACA End Users that connect remotely. I managed two office locations while collaborating with the Web and application teams in support of Microsoft Azure and Amazon AWS Cloud technology used to run and maintain the ISACA Web site. I adroitly managed the Service Desk team by increasing first call resolution times, reducing overall service requests in the queue by 91%. I collaborated with the security team to ensure security logs were monitored, secure endpoint management and monitoring of Azure, Office 365 tenant security, and physical security. I measure customer satisfaction by decreasing repeat service requests, decreasing wait times, and using surveys to understand customer issues better. I proficiently managed IT Cap Ex and Op Ex budgets monitoring and reducing costs wherever possible. I worked closely with the project management office on Infrastructure network integration projects. I aided DR/BCP planning and collaboration with the compliance team on security auditing. I maintained 14 audio-visual/video conference and huddle rooms. I supported on-premise virtual servers running on VMware and monitored systems at Co-location data centers. I managed Azure Active Directory and On-Prem Active Directory services, Duo MFA, and SSO.

Bimba Manufacturing, IMI-Precision Engineering, University Park, IL (Nov 2013 – Oct 2019)Manager Network Infrastructure and Help Desk I spearheaded a quality team of network and system administrators and technical support personnel to rebuild an aging network infrastructure to allow the use of new cloud technology to be accessible at Bimba HQ and all remote locations. I introduced a new SD-WAN technology showing cost reductions of 35% while doubling bandwidth across the WAN and increasing performance. I ensured a secure network environment for the hosted Oracle EBS platforms residing at primary and secondary hosted data centers allowing us to utilize better cloud-based systems such as Office 365 and Service Now as the help desk ticketing system. I managed the help desk team using Service Now to support all End Users for multiple locations across the country and Mexico. I led the deployment of Microsoft Office 365 and Implemented a hosted VoIP solution for all locations. I orchestrated the implementation of new SD-WAN MPLS connecting all locations, including to 2 Co-location hosted data centers for Oracle EBS and Agile Engineering Collaboration environments. I overhauled the entire network infrastructure by leading the project implementation of the Cisco network switch replacement for all Bimba locations. Due to the acquisition of Bimba in February 2018 by IMI Precision Engineering, the End User count increased from 750 to over 5000 Users. I managed IT Vendor relations with network service providers, strategic vendors, and managed service providers for network and data center servers, network security, and application hosting. I directed the network and system engineers to support over 100 Windows physical and virtual servers and Net App storage systems. I controlled Cisco Smartnet maintenance, PC maintenance, and all other Op Ex IT licenses and maintenance expenses.

AW2 - Aviation AntiSubmarine Warfare Operator - Operation of onboard computer systems used to find submarines. - Rescue Swimmer