Tom Engstrom Email & Phone Number

Bremerton, Wa, Us

Director of IT, responsible for the comprehensive oversight and strategic direction of the company's information technology operations. Leading and managing various critical areas to ensure the alignment of IT initiatives with business objectives and the overall enhancement of operational efficiency. Key areas of focus include:Salesforce: Lead a high functioning team for administration, development, customization, and optimization of Salesforce to support sales, marketing, and customer service operations. Drive the implementation of tailored solutions and integrations to improve CRM functionality and user experience.Workday: Oversee the deployment, configuration, and ongoing management of Workday, ensuring seamless HR and finance processes.Corporate IT: Direct the IT strategy, network infrastructure, enterprise applications, and end-user support services. Implement IT service management best practices and drive continuous improvement initiatives to enhance service delivery.Security: Develop and enforce comprehensive IT security policies and protocols to protect the organization from cyber threats. Oversee security operations, including risk assessments, incident response, and compliance with regulatory standards.Procurement and Vendor Management: Manage the procurement process for corporate hardware, software, and services. Manage vendor relationships, negotiate contracts, and ensure the delivery of high-quality products and services that meet organizational requirements. Taking a budget focused approach in negotiations and decision making.

San Francisco, California, Us

Directed IT M&A Integration Activity for $3.826B technology company providing business communication through programmable solutions. Managed IT integration program. Led executive reporting and visualization. Managed global team of 16 staff. Led SOC2 program alignment. Developed M&A processes, policy control, and maturity. Managed stakeholder negotiations and partner building. Standardized companywide corporate application. Developed/Mentored team members. Led departmental and M&A budget. Managed system integrations through partner vendors.* Achieved seamless, non-disruptive Okta migration after numerous acquisitions with complex project. Migrated applications from one Okta instance to another with minimal impact to end users. * Developed mature M&A program with playbooks, run books, and policies to manage existing and future M&A activity. Produced scalable solutions and efficiencies by throughput of projects as an output.

Seattle, Washington, Us

Directed corporate IT for $850M API and SaaS messaging service provider. Retained as key staff after acquisition by Twilio. Directed IT operations, infrastructure, and networking administration. Led SaaS management, reporting, and optimization. Led merger technology teams and projects. Managed real estate, facilities, and new office construction. Managed vendors and contracts. Mentored technical team, providing growth opportunities. Managed helpdesk and engineering. Led Okta and AD administration. Led endpoint management (Jamf, Workspace 1, Apple DEP). * Led SOC 2, ISO, PCI, risk governance, and compliance programs to ensure highest standards of information security. Built governance programs from ground up, including policies and processes.* Led scalability of support for remote workforce during global COVID work from home restrictions. * Successfully built innovative, unique coffee robot to build publicity per CEO request. Sourced robot, worked with development team on API functions/connections. Allowed text message orders for custom coffee. * Developed exterior sign that used text messages to change sign color per CEO request. Married signage into text platform. Built devices to control color change and manage video feed for users to control/see sign.

Seattle, Washington, Us

Plano, Texas, Us

Tyler Technologies acquired Socrata Inc. in May of 2018 as the Data & Insights division. The blending of companies empowers Tyler Technologies to leverage the advanced systems and platform that Socrata has developed over the past 10 years.

Plano, Texas, Us

Led IT across operations and facilities for $25M company providing data as a service cloud platform for government agencies. Retained as key staff after acquisition by $1.85B Tyler Technologies. Led technology administration, automation, and integration. Managed SaaS spend reporting and optimization. Directed office move and build-out. Managed acquisitions and integrations. Led multiple departments and office functions. Managed merger technology integration teams. Ensured FedRAMP/ISO compliance. Developed and matured scalable support solutions.* Achieved $50K annual cost savings by selecting/installing VMWare to replace AWS. Led video conference solution upgrade across multiple office locations.* Strategically leveraged technologically advanced Socrata systems/platform to create innovative business solutions after acquisition by Tyler Technologies.* Created multi-tool low cost management/deployment solution across MDM , antivirus, asset imaging, and software. Achieved standardization across devices and improved management of assets and deliverability.

Plano, Texas, Us

Seattle, Washington, Us

Led global team management, systems monitoring, and international business support for $885M desktop/mobile game developer and producer with 500+ staff. Directed purchasing and procurement. Managed financial analysis and budget. Directed vendor management and negotiations. Managed software/hardware assets and inventory. Managed VTC conferencing, multimedia and AV design, installation, and support. Developed/Mentored IT staff. Managed MDM solutions (Jamf, DeployStudio). Built cross-functional collaboration. Managed Active Directory. * Directed software/hardware needs for global teams across multiple offices and countries. * Established business relationship with Apple to attain priority buyer status, allowing bulk iPad/iPhone purchase on launch day. Ensured testers and developers had devices needed throughout release cycle. * Improved workflow processes by leading companywide systems development and integration. Led documentation of policies and processes to ensure effective management.

Owned and directed privately-held company providing technical services and solutions. Led server management, active directory management, and web development/deployment. Provided e-commerce development and support. Managed customer acquisition/retention and vendor management. Managed budget. Directed marketing.* Built affordable website that expanded easily to feature-rich e-commerce site with customer portal for small business client. Determined client needs by leading branding and long-term goal business planning. * Achieved seamless, cost-effective hardware upgrade over summer break for school with limited budget. Built/Imaged/Configured customized hardware to replace end of life, unsupported legacy hardware.

Provided internal and external technical oversight.Managed projects and man-power.Created documentation for internal safety audits and meeting tracking.

Business Management - It, Computer/Information Technology Administration And Management

Aa, Music And Business Management

Education record