Tom Fallon Email & Phone Number

New York, New York, United States

New York, New York, United States

New York, New York, United States

Boston, Massachusetts, United States

Oversee the hiring of all service staff and ensure proper training on all aspects of our company culture and service responsibilities. Review and sign off on weekly operations team schedules. Oversee the management of Open Table and reservation phone coverage for restaurant business. Coordinate operational details for Public Events with appropriate departments. Manage the restaurant weekly pacing report and labor forecasting. Analyze restaurant sales to instill service incentives and ways to increase PPA’s. Manage outreach to local hotels for lunch / brunch / dinner guests - daily. Oversee VinoFile service ensuring we’re encouraging their return business. Assure our marketing materials are present in the restaurant spaces. Manage pre-shift messaging related to service notes found in the EOD. Act as a liaison between events and our clients. Manage the presentation and execution of staff on all events by working with the event team on pre-planning. Coordinate on-going staff training. Manage inventory.

Boston, Massachusetts, United States

Coordinate Venue Operations and production teams to align and ensure fulfillment of all operational needs to deliver an optimal experience for all. - Manage and control labor- Drive service and enaggement with all staff

New Haven, Connecticut

• Director of daily operations for John Davenports Restaurant, Bar 19, In Room Dining, and Morsels Coffee shop (Union property) – Outlets inside four diamond Omni New Haven Hotel, fine dining.• Created and audited service standards – maintained corporate SOP while developed on property steps of service, set up and breakdown, overall execution of all shifts in all outlets. • Achieved 2017 budgeted food and beverage cost (Food Cost: 26.9% vs. Budget 29.1% | Bev Cost: 18.2% vs. Budget 20.1%)• Food and Beverage menu development, implementation, and training. Menu costing, promotion development and implementation. • Event planning and execution – all phases • Scheduled 35 union associates, completed weekly pay roll, labor control - minimizing OT cost. • Managed guest relations, controlled social media sites and follow ups (Overall Room Service Medallia – 8.87 (+0.22 YOY) – Rank #1 in company in both May & August) (John Davenports Trip Advisor ranked #13 of 455 in New Haven in 2017) • Hiring and training of all associates – Conducted wine, beer, and spirit training using Wine Quest platform for 50+ associates in classroom style training. Individual development of associates through 1:1 training sessions and role play. • Associate relations including training, motivating, and associate accountability and discipline

New Haven, Connecticut

Assisting the Outlet Manager in overseeing daily operations for John Davenports Restaurant, Bar19, In Room Dining, and Morsels Coffee Shop at the Omni New Haven Hotel at Yale.

New Haven, Connecticut

New Haven, Connecticut

Creating memorable experiences for guest at John Davenports at the Omni New Haven Hotel at Yale