Contributing to the Care Sector and the facilitation of better results through the implementation of our care search and support services, employee care benefits, and care concierge. Launched in October 2022, we have provided valuable assistance to numerous care seekers in navigating the challenges associated with identifying the most fitting care solutions.

It has been a wonderful experience working for Maria Mallaband. I successfully boosted occupancy and worked closely with a compassionate team at Windsor Court in Malvern. Although content in my role, the desire to launch my own business and extend help to a broader audience led me to make the decision to venture out. The management's approach and support was truly invigorating. My main responsibilities involved facilitating admissions to the Home and presenting its services to the local community. Windsor Court is as a luxury care home in Malvern, and I look forward to continuing to support Maria Mallaband Care Group through Carehandle.

Executed sales and marketing strategies for the successful launch of two new Care Homes, both established in 2021. This encompassed providing assistance during the commissioning phase for Bishops Cleeve Care Home.

I held the role of (Commissioning) Senior Sales Manager for a Luxury Retirement Village in Worcestershire that commenced operations in March 2019. My responsibilities included:- Achieving property sales goals and exceeding targets in accordance with the annual operations plan, encompassing both independent property sales and care home launch. - Overseeing a dedicated sales team and managing enquiries to effectively promote our premium offerings and secure sales. This involved personalised relationship-building strategies and guiding clients through every step of the process.- Leading the strategy to secure sales for Wood Norton, which featured an exclusive collection of 61 independent living apartments, 46 Supported Lifestyle Suites, a 60-bed Care home, and a comprehensive range of facilities. This luxury (Bupa) Retirement Village represented a unique retirement opportunity within the UK.

• Support the new builds programme and home team to achieve its sales target of self funding beds• Develop strong links with local charities, support agencies, schools, NHS, local clubs and other potential interested parties• Seize PR and partnership opportunities to best promote the home locally• Ensure that the Care UK values of fulfilling lives are evident in all areas of customer relations• Use social media and other marketing opportunities to promote the home its community, services and facilities• Plan and arrange events to promote the home within the community to generate leads• Support administrative process and ensure clients are supported fully during their journey into the homeKey achievement - Exceeding targets set to increase occupancy.

Business Development, Management, Sales and Marketing

• Customer Involvement co-ordination to ensure clients involvement in shaping services, policy and plan the delivery of regional meetings, creative engagement for larger customer groups to implement improvements across diverse service groups. • Event management, planning and execution of yearly event schedule, consisting of over 60 events including Theatre Trips, Warner Breaks, Calvert Activity Weeks to challenge customers, Helicopter Flights, Car Experiences, Pop up Art Shops, Carnivals, Fundraising events, Masquerade Balls and more. Customer attendance arranged from 10 to 300 in number. In 2013 alone I involved over 1500 customers in the events program, developed with customers.• Procurement and working with contractors• Managing and supporting an apprentice events co-ordinator• Supporting and developing regional activity co-ordinators and delivery• Developing better event working practices for the team• Supporting creation of corporate videos to promote customer journeys• Support / Management of events budget and budget setting over £150,000 per year- Supported the opening of two large residential extracare villages and implemented founders activities and meetings to develop the community for these large sites to add customer facing value to the sale of these retirement apartments through customer engagement and community building.

Business Administration support for all office tasks supporting the office manager with maintaining business functions, typing, invoicing, handling sales calls, environmental report typing, tender submissions, producing marketing collateral and supporting IT functions.