Who is Tom Fleming? Overview
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Tom Fleming is listed as Senior Product Manager at Aplo, based in Adelaide, South Australia, Australia. AeroLeads shows a matched LinkedIn profile for Tom Fleming.
Tom Fleming previously worked as Project Manager at Department Of The Premier And Cabinet, Government Of South Australia and Assistant Director at Services Australia. Tom Fleming holds Graduate Certificate In Ux And Web Design from Torrens University Australia.
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Aplo
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Profile bio
About Tom Fleming
I am an experienced Project / Product Manager, with invaluable exposure to digital transformation programs across government, having delivered multiple successful projects with a strong customer focus. With a proven track record of delivering seamless experiences for customers using Agile and human-centered design approaches, I am passionate about solving complex problems using rich, customer driven insights and delivering innovative and desirable solutions.I possess the strategic acumen to operate and lead in fast paced, dynamic environments, with the ability to define and articulate vision, shape thinking and nurture innovation. I successfully cultivate and maintain productive working relationships, communicating clearly and honestly.My experience embedding human-centered design approaches and ability to align customer experience with strategic vision, supported by my university studies in UX and web design, has provided me with the tools to cultivate innovation and deliver excellent customer outcomes.
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10 roles
Tom Fleming work experience
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Senior Product Manager
Current
Nov 2022 - Present
Project Manager
- Working as part of DPC’s Customer Experience team, leading a whole of government customer transformation program in collaboration with agencies.My role as Project Manager includes;
- leading cross-government stakeholder engagement to define and scope whole of government transformation initiatives.
- Working closely with external consultancy to develop a whole of government digital transformation business case.
- Developing an operating model encompassing Agile and Human-centered design (HCD) best practice for program delivery.
- Providing CX review and advice to a range of SA Government digital products.
Nov 2021 - Nov 2022
Assistant Director
Experience and Data Services.Providing program management and co-ordination across government on behalf of Services Australia for the rollout of major initiatives.
Apr 2021 - Nov 2021
Product Manager
Service Design and InnovationLed Customer Experience (CX) multi-disciplinary teams in supporting large scale Agency programs to understand customer experience current state and design future state experiences using HCD.
Aug 2020 - Mar 2021
Assistant Director
Establishment of a Program Management Office to oversee major program of work and related projects as well as conducting evaluation of program status and history to produce recommendations for Program priorities and process improvement.
Jan 2020 - Jul 2020
Product Project Manager - Various
Various Services Australia work programs.Leading multi-disciplinary teams in the delivery of key digital products and projects.
Jul 2013 - Dec 2019
Project Officer
Jul 2011 - Jun 2013
Policy Officer
Jul 2010 - Jun 2011
Senior Fraud Investigator
Jul 2006 - Jun 2010
2 education records
Tom Fleming education
Graduate Certificate In Ux And Web Design
Bachelor Of Arts - Ba, International/Global Studies
FAQ
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What company does Tom Fleming work for?
Tom Fleming works for Aplo.
What is Tom Fleming's role at Aplo?
Tom Fleming is listed as Senior Product Manager at Aplo.
Where is Tom Fleming based?
Tom Fleming is based in Adelaide, South Australia, Australia while working with Aplo.
What companies has Tom Fleming worked for?
Tom Fleming has worked for Aplo, Department Of The Premier And Cabinet, Government Of South Australia, and Services Australia.
How can I contact Tom Fleming?
You can use AeroLeads to view verified contact signals for Tom Fleming at Aplo, including work email, phone, and LinkedIn data when available.
What schools did Tom Fleming attend?
Tom Fleming holds Graduate Certificate In Ux And Web Design from Torrens University Australia.
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