Aiding industry-leading written editorial “Behind the Science”; demystifying complex medical innovation for non-expert audiences through people-first storytelling:o Maintaining its web presence through content management systems (CMS).o Leading internal and external campaigns to drive growthDeveloped and executed social media campaign focusing on company history, exceeding engagement benchmarks by 200%+.Consolidating external team strategy through quarterly audits of competitor channel performance, formulating data-driven recommendations for senior stakeholders.Coordinating the external communications of 20+ local operating companies (LOCs); evaluation of LOC approaches against business needs and negotiating solutions with stakeholders.

Delivered 1-1 customer service at heritage shoemakers, applying detailed and extensive knowledge of 250+ products.Achieved top sales over Christmas period, exceeding personal KPIs by 20% and producing personal daily sales peak of £6000+.Built strong personal relationships with both customers and small team of line managers.Managed stock through database software; processed and distributed a variety of orders and requests.

Offered personal service on Carnaby Street, one of London's busiest shopping streets.