Tom Ford, Matd Email & Phone Number

New York, Ny, Us

- Evaluate and oversee recruiting tech stack (including our ATS Greenhouse) and research technologies- Partner with HR Analytics to provide insights to the Recruiting Team and company leadership; track recruiting metrics to identify areas for improvement- Improve the Recruiting Team's processes and documentation practices- Work with our People Team partners to improve the efficiency of Recruiting Operations and Recruiters- Lead project teams through the planning, design, operational optimization, change management and communication of sustainable and scalable Recruiting programs- Balance planning/strategy activities with tactical executions- Coach team members on operations best practices

Chicago, Illinois, Us

- KRI certified RYT-200 Kundalini Yoga & Meditation Instructor. Taught weekly yoga and meditation classes from June 2014 through March 2020 (6 years) - still teach 1 on 1 classes at home and incorporate breathing practices in to my work at corporate organizations whenever I can- Avid gong player and certified teacher of Breathwalk - a walking form of meditation centered around maintaining and improving vitality- Helping manage retail aspects of studio - setting up displays, answering pricing questions, tracking inventory, re-organizing storage closets, etc- Assisting owner at events with setup/take down tasks and with Wix website updates/management, answering questions and assisting students, e-mail marketing, and organizational projects around the studio- Accomplishments include rebuilding website and creating a digital store with products and inventory management

Wilmington, Delaware, Us

Spoke at the Alternative Medicine Summit, 2nd Edition, and gave a virtual session on Gongs and Chanting for Mental and Physical Wellness. Link to Summit and Session: https://www.logytalks.com/summit/the-alternative-medicine-summit-2nd-edition

London, England, Gb

Reporting into the CTO, I managed the core and assessment products of Ezra – a B2B digital coaching platform designed to deliver virtual coaching at scale. In my role I:- Supported an external development team by providing business context for user stories, use cases for bug validation/prioritization, scoping out data requirements for reporting needs, and technical copywriting for various user interfaces on both our mobile and web apps- Collaborated with multiple product owners and various cross-functional stakeholders to document product functionality, identify feature/process requirements, and confirm development priorities- Tested tools for team communication and efficiency (e.g., Jira, Miro, MS Forms, Teams, Slack, SlimWiki, Balloon, etc.) - Planned for monthly release cycles and created training materials (e.g., Emails, Presentations, Videos, FAQ’s, Wiki, e-Learning modules, etc.) to prepare our various support teams for answering both buyer and end-user questions - Tracked competitive intelligence and trained the Sales Team on how to navigate the competitive landscape - Conducted customer interviews to validate product assumptions and confirmed user personas/feature requests

London, England, Gb

- Promoted from my previous role, I was responsible for providing a high level of customer service to our Ezra Coach community. Ezra has a large (and growing) number of Coaches, many of whom deliver across our Talent Development solutions- The primary purpose of my role was to act as the key point of contact for our Ezra Coaches to ensure they have a positive experience working with us and are fully up-to-date and engaged with our business

London, England, Gb

Ezra, a part of WorkLifeLabs and owned by Lee Hecht Harrison, provides affordable remote access to coaching, now at your employees’ finger tips! Together, we can democratize coaching and empower your employees and company to greater success. In my role, I:- Built and developed internal stakeholder relationships, facilitating the effective delivery of Ezra programs- Participated in program scoping and implementation meetings- Assisted in the recruitment of coaches including sourcing, screening, and scheduling interviews- Gave advice, guidance and support to coaches acting as first line coach support- Resolved individual client issues in a professional and timely manner, via email or phone- Attended weekly team meetings when required to understand upcoming pipeline and subsequent project planning required- Ensured that all client programs were set up correctly- Acted as the liaison between sales and client, collecting necessary program materials from clients and sharing information with the Delivery team and coaches- Maintained housekeeping of Ezra and supporting documentation – updated policies and guidelines to reflect changes in the Ezra delivery model or curriculum / training for coaches- Prepared, analyzed and presented client reports for use by Sales and Delivery in client meetings- Reviewed trends and themes and proactively shared findings or concerns with key internal stakeholders – e.g. Product, Delivery, Sales, Marketing- Onboarded new coaches on to the Ezra platform- Created custom eLearning modules to train new coaches on the Ezra platform- Coordinated the global delivery of client welcome kits- Managed projects in Asana - updating tasks and timelines as needed

Alexandria, Va, Us

Gave both an in-person (onsite) and virtual (remote) presentation on the Future of Work at the ATD 2021 conference in Salt Lake City, UT while I was working as a Product Manager at Ezra Coaching.

Chicago, Illinois, Us

- Responsible for developing training and maintaining Workfront for the Marketing department and Sourcing Team as well as supporting both groups from a project management setup, execution, and delivery perspective- Implementing, optimizing and configuring Workfront with the end goal of higher team productivity in mind including but not limited to user setup, password resets/Okta integration, access level changes/help, licensing changes/help, custom form setup, request queue setup, creation of groups, teams, etc., project template and timeline creation, custom reporting, views, filters, workflows, priorities, approval processes, layouts, dashboards, and team resource management/capacity planning- Acting as the main point of contact between CareerBuilder and Workfront for invoice management, troubleshooting issues, and voicing the product needs of designers, writers, and marketing managers back to the vendor- Building and maintaining reports, assisting with placing digital ads, and supporting users with other systems such as ProofHQ, DAM, Office 365, Okta, Zoomforth, Flashtalking, WordPress, and Concur- Managing projects from kick-off meetings to retrospectives as needed- Building Adobe Captivate E-Learning modules focused on system training and launching them in Workday's LMS (Workday Learning)

Chicago, Illinois, Us

- Managed the product development of a SaaS based SCORM/xAPI compliant LMS called MoneyBall For Sales (https://moneyballforsales.com/) focused on providing pre-hire data driven assessments, training/e-learning modules, and career coaching- Focused on managing our product backlog, creating user stories within a SCRUM context, prioritizing/scoping new development initiatives with an international team of agile engineers, managing our vendor relationships, and supporting our internal Training/Sales departments as well as external client needs (reporting, training, and troubleshooting problems)

Chicago, Illinois, Us

- Supported the day to day operations of a recruiting team with 100+ recruiters and international support teams using Bullhorn as their ATS (Applicant Tracking System)- Performed help desk functions (e.g., technical troubleshooting, processing tickets, escalating/verifying issues), maintained systems including Bullhorn, Open Air / NetSuite, Broadbean, and Salesforce- Conducted training sessions, led projects, researched contract/billing issues, and created/maintained client reports

Chicago, Illinois, Us

- Managed fulfillment/implementation operations for a product called Talent Network- Consulted with clients on integration/mapping options and troubleshooting integration/mapping/technical problems- Created and performed quality assurance for site launches (e.g., branding, job distribution, site maps, special client requests)- Coordinated and conducted training sessions (internal and external)- Assisted support groups with questions/issues- Worked with vendors and internal support groups to coordinate fulfillment processes and procedures as well as with international teams to coordinate translation efforts

Chicago, Illinois, Us

- Tracked client activity/accounts for a team of 8 Sales Reps selling Sologig.com, called / e-mailed clients every week to gather feedback and offer assistance (i.e., posting jobs and running resume database searches)- Conducted both external and internal product training sessions, informed clients/Sales Consultants of new website enhancements and available product inventory, optimized poorly performing job postings, keyed orders, and answered inbound sales calls- Managed a Merlin/SAVO (internal marketing) page for Sologig.com, compiled marketing data using Google Analytics, managed e-mail campaigns, keyed orders, created and maintained Excel spreadsheets, reviewed invoices from vendors and submitting to A/P, ran reports, created marketing sell sheets, edited sales presentations, managed job aggregator vendors (budgets and stats)- Troubleshot technical site/integration issues with technology teams, consulted with clients/Sales Consultants on niche site integration/mapping options, prioritized and activated data requests for the Business Development department, assisted Senior Managers as needed

Pittsburgh, Pa, Us

- Researched publisher inquiries, processed and trafficked ad requests, maintained monthly closing schedules for print advertising directories across 8 states and met strict publisher deadlines, assisted new clients with print and online directory placement (e.g., usage rates, distribution figures, internet yellow pages campaigns)- Followed up with publishers about incentive programs, helped clients navigate 2 interactive websites and manage both print and digital ad placement, performed heavy data/order entry, assured that ad specifications and payment methods reflected client requests, and proofed orders

Chicago, Il, Us

- Communicated extensively with publisher representatives regarding purchase orders, missing book shipments, faculty book order requests, and books on back order - Performed heavy data entry, confirmed course registration information for students, gave tours of the campus bookstore and trained new hires on systems and processes

Master Of Arts (M.A.), Training And Development

Bachelor Of Arts (B.A.), Spanish And Iberian Studies