Tom Gammons Email & Phone Number

Beaverton, Oregon, United States

• Senior Mobile Quality Engineer on-site at NikeCollaborating with Designers, Developers, Product Managers and offshore quality teams implementing new features for the Nike flagship app. Upkeep Release Candidate smoke.
• Ensuring Quality on the Nike Flagship App with the Discovery Team, focusing on the Android platform.
• Create, Maintain and Execute Test Plans for new features.
• Document Release Candidate Test Artifact Creation and Process for current and future teams.

Portland, Oregon Area

Promoted to serve in several cross-functional roles across multiple teams (often concurrently). Collaborated with Designers, Developers, Features Owners, Project Managers, and Back-End Data teams to ensure quality app releases. Partnered with Design, Product Managers, and Business Units during feature life cycle to ensure mobile user perspective, create.

• Recruited to Quality Project Lead role for team developing/implementing identity-related initiatives. Despite rounds of layoffs/reorganizations, high-performing team survived 4 years unimpacted.
• Increased number of new/returning buyers by 165K daily with implementation of “Social Sign In”.
• Launched Fingerprint/Touch ID, Google Smart Lock, One-Time Password and 2FA variants

• Member of small team charged with bringing eBay functionality to the forthcoming Apple Watch
• Created test suite, organized and oversaw all testing
• Provided screenshots and test accounts for marketing
• Tracked and reported development and testing progress to stakeholders

• Hired as multi-disciplinary QA Engineer; quickly promoted to Project Quality Lead,
• Key player in successful Chicago launch of “eBay Now” service; eliminated critical bottleneck
• Ran daily stand ups, bug scrubs, and triage as well as bi-weekly post-mortems
• Managed remote and local developers and quality test engineers; provided KPIs for stakeholders

International

• While consistently contributing successfully to full-time enterprise-level corporate roles, occasionally and simultaneously involved in Music industry in various roles and capacities:
• Tour Manager/Technical Manager - working with major label artists, international tours,
• International DJ and Remix Artist

Portland, Oregon Area

• Identify opportunities and make suggestions to ensure world-class partner care
• Counsel partners on the setup and use of products, services, and reports
• Analyze, diagnose, and resolve partner questions about products, services, and reports
• Research and troubleshoot partner connectivity issues

• Designed training curriculum/troubleshooting lab adopted by leadership for all new hire classes.
• Created internal knowledge base; rolled out to 600 staff; reduced contact duration by 83%.
• Key member of 15-staff cross-functional technical escalation team.
• Launched first-ever “Set Top Box”, part of a 12-person team supporting all product issues.

Guitar Center Beaverton

Trained and supervised teams of 10-15 people in sales techniques, product knowledge, merchandising, and daily operations. Maintained and communicated with a regular personal client base of 300+; organized product demonstration clinics; Attended industry trade shows/conferences (NAMM, ADE) to establish vendor/artist relations.

Portland, Oregon, United States

Website Team Member- Part of a 3-person development team responsible for launching E-OMC web presence- Create and upload content: graphics for website and print, writing copy, HTML- Email and phone correspondence, processing sales orders and shipping- Taking photos, editing them and uploading product photos and graphics to Website- Web maintenance and.

Computer Science, Film,

High School Diploma, Arts, Entertainment, And Media Management