Tom Gaylor Email & Phone Number

Howe, Tx, Us

United States

Leading the newly formed Customer Optimization and Engagement team helping our customers fully leverage the SynXis platform to drive business success

Southlake, Texas, United States

Southlake, Texas, United States

Led a global team of dedicated professionals as they partner with our customers, third-party distribution and inventory management channels, product managers and each other to help our customers build their instance, distribute their inventory around the world and track their reservations. We are aggressively implementing process automation to build scale, efficiency and quality.

Dallas/Fort Worth Area

Led a global team of implementation consultants, product adoption and education specialist and data migration experts as we guide our strategic customers through the implementations process.Acted as the voice of the customer, liaise with the product and development teams to ensure product and customer expectations are aligned, and restart /reenergize stalled or problematic high stakes projects then drive them to successful conclusionsIdentified service delivery gaps or customer disatisfiers and develop solutions to improve the customers experienceTeam is actively engaged in or recently completed projects in North and South America, Europe, Africa, The Middle East, India, Asia and Australia

Led a matrixed team of business leaders, consultants and training professionals in an effort to improve and streamline associate on-boarding programs and performance solution initiatives in Workplace InvestmentsTackled perennial issues such as continued learning after new hire, on-the-job-training challenges and limitations, stale materials, and complicated compliance requirementsStreamlined the new hire programs cutting more than a week in each and eliminating printed manuals saving an estimated $1.4 million in direct training costs

Austin, Texas Area

Led member services and strategic initiatives designed to increase membership value and organizational revenueCreated and executed a strategy to automate the statewide certification testing system increasing access to trade certifications and revenue for the firm while decreasing staff timeDeveloped a strategy for membership retention that resulted in the recovery of over $30,000 in lost revenue with the first 45 days of employment

Austin, Texas Area

Led the organization's public policy and public relations wing as we worked to developed strong public opinion and influence legislation that improved law enforcement’s ability to keep the peace and serve the citizens of Texas.Developed and coordinated a comprehensive public affairs delivery strategy resulting in an 87% legislative success rate and contributing, in large part, to 300% membership growthLed a team of industry experts as they executed grant funded projects in support of Texas law enforcementManaged client-like relationships with funding sources and key stakeholders as we produce never before seen results in deliverables and impacts to the end consumer resulting in an increase in state and federal grant funding from $300,000 to over $2.5 million annuallyIdentified a technology gap that required Texas peace officers to complete extensive and redundant paperwork by hand and developed a Web-based wizard to capture the information cutting processing time in half, reducing errors and improving prosecutions

Child abuse investigationsNarcotic investigations

Master'S Degree, Organizational Sociology

Organizational Sociology - maximizing employee performance with the carrot and not the stick, vision casting, successful change.

Bachelor'S Degree, Criminology/Criminal Justice