Tom Geiselman, Cfe, Fcls Email & Phone Number

Midwest

The goal of Delta Group is to give our clients an unrivaled product using cutting edge technology and 40 years of surveillance technique."Relentlessly Pursuing Results."

National

• Overview: Leveraged remarkable customer service skills to increase sales and meet demands for greater customer experiences by administering relationships between companies/clients including large insurance companies, 3rd party administrators, and law firms. • Strategy: Builds relationships and presents for current and prospective clients to expand business. • Client Portfolio Management: Focused on expanding $MM client portfolio (~30 clients) by determining the client's objective and managing/mitigating risk. • Maximum Customer Satisfaction: Boosted customer satisfaction to reduce customer churn rates by establishing customer relations and upholding 98% touchpoints via referral sources.• Sales Lifecycle Management: Directed sales cycle from initiation to final execution to remain competitive by analyzing and forecasting market situations.• Investigative Plan of Action: Delivered an Investigative Plan of Action (POA) for investigation of client claim files by functioning as a consultant. • Marketing Initiatives: Recognized and promoted company offerings to prospects for extending customer base and advancing business success. • Marketing & Business Systems: Experienced in Hubspot, EOS, and StoryBrand.

• Overview: Oversaw 12 State areas throughout the Midwest territory by exhibiting planning, organizing, staffing, and controlling skills.• Teams: Led a team of 25 investigators and managers in the Midwest region.• Marketing & Operations Management: Conducted marketing operations for territory expansion to build better customer relationships and prospects by increasing good-quality leads.• Goals Attainment: Exceeded annual growth goals by setting goals, recognizing excellence, and measuring personal growth.• Fraud Investigations: Oversaw 1000s of fraud investigations saving clients $MM.• Results: Grew territory from 2 to 11 states; increased revenue by $MM annually.

Dayton, Ohio Area

• Overview: Liaised with Crisis Management teams to advise and ensure seamless process implementation as well as appropriate responses to both minor and major crises.• Intelligence-Based Assessment: Spearheaded Threat Management team and formulated intelligence-based threat assessment process to support company operations.• Cross-Functional Assistance: Associated with local, state, and federal law enforcement, intelligence agencies, and other related government agencies to address and resolve problems.• Resource Utilization: Boosted existing capabilities and utilized resources to build a network of security vendors and consultants.

Greater Chicago Area

• Overview: Superintended investigators in 15 States throughout Midwest.• Surveillances/Investigations Monitoring: Oversaw 200 surveillances/investigations per month to document and obtain evidence.• Customer Service Excellence: Ensured high levels of customer satisfaction to enhance brand image, boost retention, and increase sales among customer base while providing positive ROI.• Tactical Management: Managed various duties, including program development and execution, expense control, account management, and creation of policy and procedures. • Special Unit Leadership: Headed Surveillance and Special Investigations Units (SIU) that conducted insurance investigations.• Client Partnerships: Assured seamless flow of operations by fostering partnerships with clients and building relationships with customers.• Policies Enforcement: Devised and enforced company policies and procedures to provide a roadmap for day-to-day operations.

Indiana/Ohio

Conducted complex insurance investigations through the use of videotape surveillance and Special Investigative Unit (SIU) functions. Provided regular consultation with clients to develop and conduct investigative action plans.

Stanton, Nd

Conducted undercover drug investigations, developed and handled confidential informants. Acted as liaison to local law enforcement agencies — increasing relationships resulting in additional drug eradication in the state.

Served in the United States Air Force as a Non Commissioned Officer. Performed duties as a Protective Services Agent to the Chief of Staff (4 Star General Flag Officer) for the North Atlantic Treaty Organization (NATO). Provided close quarter protection in NATO’s 26 member countries.

Bachelor Of Science - Bs, Criminal Justice W/ A Minor In Homeland Security & A Concentration In Strategic Intelligence

In Progress

Security And Law Enforcement Administration, Law Enforcement And Security Administration

Activities and Societies: American Education Institute