Tom Gilbert Email & Phone Number

Seattle, WA, US

Seattle, WA, US

Round Rock, Texas, US

• Member of the Dell EMC OpenManage team delivering solutions to help customers to discover, monitor, manage, update, and deploy their PowerEdge infrastructure.
• Secured funding to define and develop a cloud-based AIOps monitoring platform for Dell EMC servers to protect $20B annual revenue
• Supported two scrum teams to develop product based on key customer needs identified in 30+ customer interviews
• Organized a virtual Microsoft Teams Training Day attended by over 500 team members to improve virtual collaboration
• Presented on product usage analytics at Quality Connect, an internal Dell EMC conference with over 1,500 attendees

Lehi, Utah, US

Basking Ridge, NJ, US

San Jose, CA, US

• Led two teams of student consultants to produce strategic recommendations for digital marketing industry leader.
• Presented strategy to Adobe senior leadership and recommendations are now being implemented.

Waltham, MA, US

• Strategic Planning | Agile DevelopmentManaged day-to-day development of 10+ projects between the technical scrum team and the product owner for an industry-leading healthcare IT provider.
• Generated $270k in annual savings by creating software that enables clients to send faxes for medical record requests.
• Improved client wait times by five days per request by creating a ServiceNow workflow to automate IT tasks.
• Successfully salvaged a relationship between development and operations teams plagued with delays and miscommunication by facilitating open discussions and implementing a new communication process in JIRA.

• Product Strategy | Scrum Methodology Owned the development of the product strategy and roadmap for the SaaS-based campus operating system, learning management system, and customer facing eCommerce website for a.
• Led over 10 features/epics from design around customer needs through development, user testing, and delivery.
• Achieved 35% YoY increase in online sales with new mobile-friendly eCommerce purchase page.
• Improved customer satisfaction and saved managers five hours/week by redesigning the campus scheduling site.

• Director of Operations | Brand Management | Business AnalysisLed the managers of 10 campuses to grow YoY revenue from $400,000 to $4 million and serve over 10,000 students.
• Increased net promoter score by 40% in three months by implementing company-wide brand excellence reviews.
• Analyzed the needs of software users, internal and external, to write over 50 user stories with acceptance criteria.
• Performed market research to assess opportunities for franchise openings in 20+ prospective locations.

• Product Launch | Digital MarketingCo-developed and implemented a go-to-market strategy for the first campus resulting in profitability within 9 months.
• Managed over 15 innovative offerings through product life cycle from strategic planning to training and delivery.
• Consistently achieved email newsletter open rates over 10% higher than the industry average.

Salt Lake City, UT, US

• Neural Engineering Laboratory - Dr. Bradley GregerResearch Design | AI/ML ApplicationsCompleted two clinical trials to develop and test devices that aim to help patients with sensory and motor problems.
• Conducted preliminary research and wrote a successful $280K NIH grant for vision prosthesis research.

Cincinnati, OH, US

• Product Development | Six SigmaWorked closely with customers and outside vendors to develop products from requirement identification to delivery.
• Responsible for design/evaluation/troubleshooting of Electrical Controls System
• Led team to redesign temp sensor in the F-18 Super Hornet engine resulting in 90% decrease in field failures.
• Developed requirements for electrical components on New Product Introductions (NPIs)
• Kept track of customer deliverables, schedule, and technical feedback
• Led the redesign of a ground fault indicator circuit in the control unit of T700 engines

Boston, Massachusetts, US

Completed my undergraduate thesis using a Ka-band interferometric radar to measure the sway of the W.E.B. Dubois Library on the order of centimeters.

Worked with a team to develop and test a wireless, solar-powered, weather radar design.

Northampton, MA, US

• Worked with a team of electrical, mechanical, quality, and systems engineers under a project engineer to complete PowerPoint slides for a Customer Design Review of the photonics mast that was deployed on the USS New.
• Wrote design overviews, functional overviews, interface definitions, control circuit block diagrams, and control circuit descriptions for 20 circuit card assemblies, containing 3 processors, which control the 4 video.

Fairfax, VA, US

• Led and completed the writing of test methods, under the supervision of the US Navy, to verify that the new Master Control Training Simulation Software met the customer-defined requirements

Master Of Business Administration - Mba, Marketing

Master Of Science (M.S.), Bioengineering And Biomedical Engineering

Bachelor Of Science, Electrical Engineering