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Seasoned Client Success Manager in the Digital AdTech, MarTech, SaaS realm. I’m passionate about efficiency and continuous learning. I have been a leader on numerous teams during my career, and consider myself a strong team player as well as motivator. I’m open minded and willing to try new approaches to achieve optimal results, but also ready to dig in and do the hard work. Having managed several complex digital strategies and executions for enterprise clients across all verticals, I am comfortable navigating all aspects of client relationships and am motivated by helping them achieve their goals.I am skilled in Operations Management • Marketing • Advertising • Negotiation • Renewals • Personalization • Testing • Optimization • Segmentation • New Business Development • Client Relations Building • Employee Management • Training & Development • Account Management • Project Management • Navigating Mergers & Acquisitions • Strategic Planning & Analysis • Team Leadership • Resource Management • Presentation Building • Public Speaking • Public Relations • Copywriting • Content Management • SMS • Feed Building • and more…
Relay Network
View- Website:
- relaynetwork.com
- Employees:
- 115
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Director, Client SuccessRelay NetworkPhiladelphia, Pa, Us
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Sr Client Success ManagerRelay Network Mar 2023 - PresentRadnor, Pa, Us
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Client Success ManagerRelay Network May 2019 - Mar 2023Radnor, Pa, Us• Work with clients across multiple verticals (healthcare, banking, insurance, cable, energy) to onboard members/customers via SMS to a personalized TCPA and HIPAA compliant feed, where they send mutually beneficial experiences at crucial moments throughout the customer lifecycle, taking advantage of engagement rates far beyond those of traditional channels like phone calls, email, mailers, etc• Manage all aspects of the client lifecycle from implementation through launch and beyond• Coordinate technical integrations to seamlessly connect to and segment messages for our clients' members/customers• Strategize high value experiences• Conduct platform training and impart message best practices• Prepare and present quarterly business reviews • Quantify value & ongoing optimization
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Freelance WriterSelf-Employed May 2003 - Present• Provide ad copy for various ad agencies and national advertisers• Write Press Releases, ad, and website copy for ArtofWords.com • Published articles in Philadelphia’s Metro and Main Line Life newspapers and Lifestyle Magazine
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Sr. Client Success ManagerMonetate, Inc. Jun 2017 - May 2019Dallas, Texas, Us• Drove the success of Enterprise clients and partners across numerous verticals in the Monetate platform • Served as a Monetate expert on A/B testing, 1 to 1 personalization, artificial intelligence, and omni-channel• Managed the lifecyle of accounts from onboarding and enablement through contract negotiations, proposals, renewals, and upsells• Coordinated and lead recurring client calls, strategic onsites, and quarterly business reviews• Forecasted upcoming quarter and beyond • Interviewed, trained, and assisted with the development of new Client Success Managers -
Group Manager, Customer SuccessSizmek Nov 2015 - Feb 2017New York, Ny, Us• Managed a team of managers owning our top global client as well as another team with 300+ accounts • Worked closely with Regional VP and Sales Directors to develop complex account strategies• Helped ensure a seamless migration of live multi-million dollar campaigns from Pointroll to Sizmek’s platform• Monitored daily workflow and assisted with escalations for high priority campaigns, operational prioritization, issue management, problem-solving, team development, and other initiatives as needed• Exceeded budget expectations 100% of the time and ensured we hit quarterly business goals -
Associate Regional Manager, Client ServicesPointroll, A Tegna Company Oct 2014 - Nov 2015King Of Prussia, Pa, Us• Managed and mentored a team of 15 Project Managers in our Midwest region, which owned several of the company’s top clients• Conducted yearly reviews and set goals for individual achievement• Assisted with escalation for high priority campaigns, operational prioritization, issue management, problem-solving, team development, and other initiatives as needed • Assessed team bandwidth and worked with other regional managers to align Project Managers appropriately -
Senior Digital Project Manager Team LeadPointroll, A Tegna Company Dec 2012 - Oct 2014King Of Prussia, Pa, Us• Managed a team of 5 Project Managers • Collaborated with Regional Team Leads to determine priorities at a campaign and task level to maintain timely project execution• Helped facilitate the life-cycle of numerous campaigns at once• Acted as a subject matter expert for Project Managers and Campaign Managers within the region• Drove dynamic strategy for several top clients including REI, Sony, Walmart, Lowes, UHC, and more• Escalated priorities to appropriate internal stakeholders• Cultivated both internal and external relationships to ensure the client was well taken care of at every step• Built presentations and conducted numerous training sessions
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Project Manager Team LeadPointroll, A Tegna Company Jul 2011 - Dec 2012King Of Prussia, Pa, Us• Managed a team of 5 Project Managers • Collaborated with Regional Team Leads to determine priorities at a campaign and task level to maintain timely project execution• Acted as a subject matter expert for Project Managers and Campaign Managers within the region• Drove dynamic strategy for several top clients including REI, Sony, Walmart, Lowes, UHC, and more
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Project ManagerPointroll, A Tegna Company Apr 2010 - Jul 2011King Of Prussia, Pa, Us• Managed the lifecycle of 60+ digital advertising campaigns each month on such highly trafficked sites as the New York Times, Yahoo, MSN, WSJ.com, and more• Helped navigate between our internal Account Management, Creative Services, Production Engineering, and Publisher Services teams to ensure the timely and accurate delivery of cutting edge online ads• Worked closely with agency partners and 3rd party contacts to ensure we met the agreed upon launch date • Implemented 3rd party tracking tags from Doubleclick, Atlas, Evidon, Comscore, and others
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Senior Campaign ManagerPointroll, A Tegna Company Nov 2009 - Apr 2010King Of Prussia, Pa, Us
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Campaign ManagerPointroll, A Tegna Company Jun 2008 - Nov 2009King Of Prussia, Pa, Us
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Senior Channel Lineup Reporter/Online BloggerTv Guide Aug 2003 - May 2008• Obtained and populated channel lineup information on the TV Guide Network and www.tvguide.com• Processed billing changes and system transfers• Trained new team members to handle regular updates and daily audits• Managed contacts from large cable MSOs across the US and Canada• Interviewed celebrities and reviewed TV shows for the tvguide.com blog.
Tom Gilmore Skills
Tom Gilmore Education Details
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Millersville University Of PennsylvaniaBroadcasting With A Journalism Minor -
North Penn High SchoolCommunications
Frequently Asked Questions about Tom Gilmore
What company does Tom Gilmore work for?
Tom Gilmore works for Relay Network
What is Tom Gilmore's role at the current company?
Tom Gilmore's current role is Director, Client Success.
What is Tom Gilmore's email address?
Tom Gilmore's email address is to****@****mek.com
What is Tom Gilmore's direct phone number?
Tom Gilmore's direct phone number is (267) 558*****
What schools did Tom Gilmore attend?
Tom Gilmore attended Millersville University Of Pennsylvania, North Penn High School.
What are some of Tom Gilmore's interests?
Tom Gilmore has interest in Guitar, Scuba Diving, Brazilian Jiu Jitsu, Animal Welfare, Health.
What skills is Tom Gilmore known for?
Tom Gilmore has skills like Online Advertising, Rich Media, Digital Media, Digital Strategy, Digital Marketing, Mobile Advertising, Interactive Marketing, Advertising, Mobile Marketing, Ad Serving, Integrated Marketing, Display Advertising.
Who are Tom Gilmore's colleagues?
Tom Gilmore's colleagues are Sabrina Delaney, Nate Asbeil, Ms, Matthew Miller, Courtney Kennedy, Patrick Reilly, Pravat Behera, Mercedes Mccarthy.
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