Thomas Glenn Email and Phone Number
Thomas Glenn work email
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Thomas Glenn personal email
Knowledgeable IT Administrator bringing over 15 years of experience in helpdesk support,network administration, systems administration, and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity.
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Senior Os Systems AdministratorErp Suites Feb 2022 - PresentLoveland, Oh, Us• Administered 50+ customers Active Directory environments including DNS and Group Policy• Deployed Linux (Oracle, Red Hat, Ubuntu) and Windows Server (2012, 2012 R2, 2016, 2019. 2022) for customers in our private cloud.• Designed and implemented imaging solution using WDS for multiple customers to create and deploy golden image reducing man hours to onboard employees.• Automated Bitlocker encryption for end-user devices with AD/Azure AD. • Developed Ansible playbooks to deploy configuration and updates to Windows and Linux servers using Ansible Automation Platform.• Communicated with customers on complex issues and coordinated with their technical staff to find resolutions.• Kept systems operating efficiently by performing any necessary upgrades and repairs.
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Information Technology AdministratorSma Technologies Oct 2016 - Jan 2022Houston, Tx, Us• Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.• Planned, designed, and implemented VLANs for the organization.• Prepared and delivered information for ISO 27001 and SOC 2 related to IT.• Installed, configured, and supported multiple versions of Windows Server and Linux.• Administered over 80+ applications across the organization. -
Quality Assurance TesterSma Technologies Dec 2014 - Oct 2016Houston, Tx, Us• Designed and updated test cases to complete consistent manual tests.• Tracked software bugs and detailed all information regarding findings and resolution techniques in documentation.• Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.• Planned and implemented automated testing scripts with Rational Functional Tester, reducing labor hours• Tested functionality, performance and compliance of installers against design specifications to maintain strong development standards and high customer satisfaction.• Developed installers with InstallShield.
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Customer Support TechnicianSma Technologies Jan 2014 - Dec 2014Houston, Tx, Us• Opened service tickets for clients, documenting user information and descriptions of problems.• Assisted customers with instructional support and product troubleshooting.• Documented issues in bug tracking system for reporting.• Kept detailed records of customer accounts, including actions taken and issues resolved.• Trained customers on product features and provided troubleshooting tips.
Thomas Glenn Skills
Thomas Glenn Education Details
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Western Governors UniversityInformation Technology
Frequently Asked Questions about Thomas Glenn
What company does Thomas Glenn work for?
Thomas Glenn works for Erp Suites
What is Thomas Glenn's role at the current company?
Thomas Glenn's current role is Systems Administration | Network Administration | Ansible Automation.
What is Thomas Glenn's email address?
Thomas Glenn's email address is tg****@****ions.it
What schools did Thomas Glenn attend?
Thomas Glenn attended Western Governors University.
What skills is Thomas Glenn known for?
Thomas Glenn has skills like Microsoft Sql Server, Windows, Sql, Software Development, Scrum, Unix.
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