Thomas Glenn Email & Phone Number

Loveland, OH, US

• Administered 50+ customers Active Directory environments including DNS and Group Policy
• Deployed Linux (Oracle, Red Hat, Ubuntu) and Windows Server (2012, 2012 R2, 2016, 2019. 2022) for customers in our private cloud.
• Designed and implemented imaging solution using WDS for multiple customers to create and deploy golden image reducing man hours to onboard employees.
• Automated Bitlocker encryption for end-user devices with AD/Azure AD.
• Developed Ansible playbooks to deploy configuration and updates to Windows and Linux servers using Ansible Automation Platform.
• Communicated with customers on complex issues and coordinated with their technical staff to find resolutions.

Houston, TX, US

• Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
• Planned, designed, and implemented VLANs for the organization.
• Prepared and delivered information for ISO 27001 and SOC 2 related to IT.
• Installed, configured, and supported multiple versions of Windows Server and Linux.
• Administered over 80+ applications across the organization.

Houston, TX, US

• Designed and updated test cases to complete consistent manual tests.
• Tracked software bugs and detailed all information regarding findings and resolution techniques in documentation.
• Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
• Planned and implemented automated testing scripts with Rational Functional Tester, reducing labor hours
• Tested functionality, performance and compliance of installers against design specifications to maintain strong development standards and high customer satisfaction.
• Developed installers with InstallShield.

Houston, TX, US

• Opened service tickets for clients, documenting user information and descriptions of problems.
• Assisted customers with instructional support and product troubleshooting.
• Documented issues in bug tracking system for reporting.
• Kept detailed records of customer accounts, including actions taken and issues resolved.
• Trained customers on product features and provided troubleshooting tips.