Tom Grenier Email & Phone Number

Fairfield, Ct, Us

Achieved seamless integration of a cutting-edge "Golden Eye" image recognition AI into the Out of Home digital ecosystem, overseeing implementation across a national network of over 8000 stores. This strategic initiative resulted in a remarkable 13% growth compared to the control group.Led the orchestration of a comprehensive eRTM digital ecosystem tailored for the Out of Home Ice Cream division. Spearheaded development and deployment across an extensive network comprising more than 12,000 stores, significantly contributing to a substantial sales volume of $200 million.Implemented a robust Business Intelligence solution for Unilever's Out of Home Ice Cream sector, facilitating data-driven insights through intuitive data visualizations.Implemented an all-encompassing fixed asset management system tailored to meet the distinct requirements of the Out of Home Ice Cream division, effectively overseeing the monitoring of a substantial fleet of more than 75,000 freezers.

Own the On Shelf Availability work stream for North AmericaIdentify and drive sustainable improvements in On Shelf Availability through void and out of stock reductionsLead cross-functional Community of Practice teams comprised of OSA champions from Supply Chain, Customer Development, Retail and Category Management, where best practices and opportunities are shared and leveraged amongst each other to drive OSA. This includes monthly conference calls combined with individual and greater team workshopsLead syndicate teams focused on implementing solutions within Ice Cream OOS, Deo OOS, Promo Execution, ePOS and Distributor ManagementImplement use of Continuous Improvement tools, in-store audits and loss tree generation through the proven 5-step collaborative approach with top customersImplement sustainable corrective actions through true root cause analysis, utilizing audit data combined with other sources such as CCFOT, POS, Cut reports and customer inventory levelsChampion the importance of OSA in driving business growth across North America

Lead the Order Management team in the integration of the Ice cream Business into the Vital landscapeResponsible for building the Order Management piece of the order to cash process.Documented and process mapped all nuances of the ice cream business.Captured all user requirements that were unique or different from the vital landscapeWorked with IT counterparts to configure SAP to accommodate processes.Coordinated unit, string and integration testingProvided monthly updates to the Order management user groups

Manage the order-to-cash/logistics flow for eight Customer Support Analysts for the MDVC team.Provide developmental opportunity for Customer Support Analyst in order to keep them engaged and challenged.Lead role in the evaluation and assurance of Weight Compliance as it relates to Terms of Sale.Identify skill gaps and train Customer Support Analyst to ensure flawless execution in order management.Balanced resources between customers and responsibilities to maximize KPI results.Research and resolve product allocation issues.Orchestrate monthly Customer Care Team Meeting with key members of logistics and sales for Kmart, Walgreen's Dollar General & Family Dollar, Safeway, HEB and SupervaluConducted Crisis meetings with key members of Logistics, Sales and Supervalu procurement team during the first 6 months of Vital. Business Partner with IT in developing EOM report utilizing Merlin and Business Warehouse.Project Management Responsibilities:Set up DC tours for all of Customer & Financial Services, which constitutes over 70+ employees.Participating in a sub team in the development of and flawless execution of promotional plans at the point of purchase. Currently in the process in developing the redesign of Customer Support due to company merger.Utilizing the IBM vendor management tool to analyze past promotions for Safeway on the laundry category in order to improve demand signal. Team leader for Order Management on Project Igloo Developed comprehensive workload analysis for Customer Support

Responsible for the daily management of two Customer Account Managers, which includes all aspects of order management, credit, collections, deduction management and customer replenishment. Accountable for annual sales volume of $130 million.Personally manage $33.5 million sales volume accounts for Supervalu and the Ahold group.VMI analyst and data manager for Stop & Shop & Wegmans.Supply Sales and Trade Planning with crucial information regarding inventory forecasting and projected demand for vendor-managed accounts to improve promotional activity.Reporting out DSO's to upper management on monthly bases.Work with Distribution, Sales and Production Planning to ensure timely goods receipt for period end sales for the Wholesale Team.Primary troubleshooter for all major issues that arise on a daily basis for the Wholesale Team.Project Management Responsibilities:Liaison for IBC integration into customer service as it relates to deduction management and order management.Participated in the transition to a third-party transportation company. Ryder logisitcs Currently reviewing opportunities within VMI for supply chain savings initiative. Supplying IT with the business model for VMI in order to help implement CPFR within our SAP system.