Tom Gullick Email & Phone Number

Swindon, United Kingdom

• The role is an Administration based role which mainly entailed keying in data with the use of internal & external systems and the internet- the applicants information could be found on the CRM system Salesforce. This.
• Microsoft office systems such as Outlook, Excel, Word.
• For a time I was assigned the task of collating data for system crashes and put this into a spreadsheet for the IT team, this was a task that I was given within my team as the system was becoming unreliable.
• I would also be asked to do general Ad-hoc duties dependant on the needs of my team (Business Transition) or the needs of the business.
• Development- I would be in charge of keeping on top of my own development using an internal learning & development system, I would be reminded to complete any outstanding development through email but this was never.

Swindon, United Kingdom

• The role is an Administration based role which mainly entailed keying in data using Excel Spreadsheets and internal systems. The role involved speed, accuracy and attention to detail. This information would be.
• Allocated inbox from Outlook- throughout the day I would be in charge of clearing emails from a given inbox, examples of the type of inbox are ‘Undelivered MOT Reminder’ emails, Extending/ Re-Contracting Vehicle.
• V778- Changing personal information on a Personalised Registration (V778) form. This would then be input on an excel spreadsheet and the documents sent in the post to the DVLA.
• VE103- processing documents to send out to drivers authorising their vehicle to be taken abroad. Documents would have to be printed from the internal systems and information keyed within the system in order for this to.
• Adding/Removing Services- as part of a bulk Data Keying I would add or remove services from drivers’ vehicle. Ex. Maintenance/ Glass repair.
• Development- I would be in charge of keeping on top of my own development using an internal learning & development system, if time has run out on a particular person's own development management would then get involved.

Swindon, United Kingdom

Efficiently process stock deliveries – achieving all performance targets. Stock will be unpackaged and placed on a hanger, tagged, sizing cube added and scanned onto the shopfloor or into the stockroom.Work on the sales floors as needed and always offering fast and friendly service to customers from back or front of house.

Hemel Hempstead, United Kingdom

• At Next Retail I was responsible for all administration tasks required for the store. I was the main point of contact for all things admin related
• Cashing up in the morning, Banking throughout the week.
• Overs & Shorts: identifying any discrepancies within the store regarding transactions.
• Creating Personal/Personnel files for each member of staff ensuring all contracts and eligibility are signed and sealed in a locked cabinet. When a colleague leaves the business, I would manage the individuals file.
• Weekly audit of customer parcels, counting each parcel in store for weekly auditing, if any parcels are kept too long customers are informed & Head office are called.
• Transferring customer returns out of the store to the warehouse as well as reviewing any faulty items.

Swindon, United Kingdom

• At Nationwide Building Society I was part of large team specialising in the Banking & Savings department. My responsibilities included:
• Being the first point of contact for customers answering calls regarding their accounts or the accounts offered at nationwide, this would include debit accounts and ISAs and other Saving accounts. If a customer needed.
• Customer service; putting the customer first at all times remaining confidential and understanding at all times, trying my best to remain calm and focused ensuring good customer focused is provided with each call.
• Keeping up to date on the accounts and services offered by nationwide by reviewing personal training with manager.

Watford, United Kingdom

• At Next Retail I was responsible for all administration tasks required for the store. I was the main point of contact for all things admin related
• Cashing up in the morning; making sure each till has a certain amount ready for start of day, then cashing up the store float being aware not to go over the store limit.
• Overs & Shorts: identifying any discrepancies within the store regarding money into and out of the tills through transactions.
• Weekly audit of customer parcels, counting each parcel in store for weekly auditing, if any parcels are kept too long customers are informed & Head office are called.
• Transferring customer returns out of the store to the warehouse as well as reviewing any faulty items.
• Answering and transferring calls to the relevant person in the store or department within the business.

Swindon, United Kingdom

• This role mainly involved customer service although once a week I managed the store on a Saturday late shift. Below is a list of daily tasks including the more managerial role I had once a week.
• Working as a part of the team putting the customer first, ensuring excellent customer service is provided either behind the till or on the shop floor.
• once a week I would supervise the staff on the floor ensuring each member knows what they are required to do for their shift. I would be in charge of taking the tills off and managing the cash floats and entering the.
• Bringing in deliveries to the store, unpacking and replenishing the stock on the sales floor
• Face to face customer service: on the tills processing customer transactions
• Keeping the store clean and tidy for customer and staff health and safety