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@damovo.com
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Tom Gutteridge is listed as Director at Kelper Consulting, based in Horsham, England, United Kingdom. AeroLeads shows a work email signal at damovo.com, phone signal with area code 758, 344, and a matched LinkedIn profile for Tom Gutteridge.
Tom Gutteridge previously worked as Product Marketing Manager / Product Manager / Product Governance Lead at Maintel and Operations Manager, Enterprise On-Boarding at Vodafone. Tom Gutteridge holds Postgraduate Degree, Business, Management, Marketing, And Related Support Services from Kingston University.
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AeroLeads found 1 current-domain work email signal for Tom Gutteridge. Compare company email patterns before reaching out.
Thank you for viewing my profile. By way of introduction I’d describe myself as a forward thinking individual with extensive leadership experience across the enterprise value chain. My leadership roles have successfully spanned Business Strategy, Product Portfolio, Marketing, Operations, Managed Services and Technical Support. In people terms I've been responsible for discreet teams through to whole divisions employing many hundreds, in financial terms for £ multi-million P&L and in operational terms for service delivery towards blue chip client bases representing many hundreds of thousands of end users and communications infrastructure of national importance.I've been entrusted with and successfully led multiple business change programs driven by technology, market or directional developments and have extensive experience of fixed and mobile Unified Communications whether delivered on CPE or Hosted (Cloud) platforms with Opex or Capex based funding.Equally adept in functional leadership or individual contributor / consultancy roles. I'd describe my nature as good humored with a positive outlook on life. I do enjoy the challenges of addressing complex business issues. Please see my previous roles and 360° recommendations below for further detail.My Specialties: Strategic Business Development, Leadership and Motivation, Customer Satisfaction, Service Management, Operational Effectiveness & Efficiency, Change Management, Cost Optimisation, Performance Management, Proposition Development, Market Communication, Market Development.The background picture? That's the wreck of the Jhelum, a wooden barque built in Liverpool in 1849 by Joseph Steel & Son and which formed the view from my front window as a child growing up in the Falkland Islands.
Listed skills include Managed Services, Telecommunications, Strategy, Unified Communications, and 46 others.
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A career timeline built from the work history available for this profile.
Horsham
Currently stepped back from full time employment to pursue personal interests - potentially open to non exec., interim management or specific project roles.
Blackfriars
Owned the Company’s market proposition with respect to professional, support and managed services for the present and developing future business strategies and service offers to capitalise on the rapid changes that are taking place in the ICT market for tomorrows customers.Governance lead for the Product function.Responsibilities include:* Thought leadership articles and blogs* Managed Services 1.0 & 2.0 strategy * Pricing tools and line of business… Show more Owned the Company’s market proposition with respect to professional, support and managed services for the present and developing future business strategies and service offers to capitalise on the rapid changes that are taking place in the ICT market for tomorrows customers.Governance lead for the Product function.Responsibilities include:* Thought leadership articles and blogs* Managed Services 1.0 & 2.0 strategy * Pricing tools and line of business profitability* Supplier relationships and business planning* Product life cycle management including commercial governance* Offer development, sales training and promotion* Collateral & campaigns Show less
Newbury & Uk Wide
Led UK HQ and field based teams whose roles encompass managing the transition of net new Corporate, Public Sector and Vodafone Global Enterprise Customers onto the Vodafone network along with contract renewal and cross billing platform migration services for existing Customers. Accountable from contract signature to first paid bill with a key focus on Customer experience, delivery efficiency and effectiveness. Extensive stakeholder engagement across the Enterprise Business Unit (Sales &… Show more Led UK HQ and field based teams whose roles encompass managing the transition of net new Corporate, Public Sector and Vodafone Global Enterprise Customers onto the Vodafone network along with contract renewal and cross billing platform migration services for existing Customers. Accountable from contract signature to first paid bill with a key focus on Customer experience, delivery efficiency and effectiveness. Extensive stakeholder engagement across the Enterprise Business Unit (Sales & Marketing) and supporting functions including Logistics, Porting Support, Customer Services, Billing and offshore elements.Achievements included:* Delivering ‘Simply Brilliant’ on-boarding experience* Transforming the delivery resourcing model* Achieving breakthrough ROI Show less
Horsham, West Sussex
Strategic business planning, communication and change management. Partner / Supplier / OEM identification, selection and management. Portfolio build and lifecycle management. Offer development, including producton of comprehensive sales support materials and delivery of training. Market communications to channel, customers and prospects, horizontal and vertical marketing, direct sales support.Achievements included:* Introduction of enterprise & hosted fixed and mobile Unified… Show more Strategic business planning, communication and change management. Partner / Supplier / OEM identification, selection and management. Portfolio build and lifecycle management. Offer development, including producton of comprehensive sales support materials and delivery of training. Market communications to channel, customers and prospects, horizontal and vertical marketing, direct sales support.Achievements included:* Introduction of enterprise & hosted fixed and mobile Unified Communications* Identification, selection and management of key partners* Successful lead generation activities Show less
Horsham, West Sussex
Led strategic change programme to shift the organisation from a focus on capital projects to an ‘ICT Services’ based business model. Responsibilities included but were not limited to: Services offer development, go to market channel development, services business development, direct sales support.Achievements included:* Extensive re engagement with client and prospect base * Winning £ multi-million services based business* Delivered innovative service offers and support… Show more Led strategic change programme to shift the organisation from a focus on capital projects to an ‘ICT Services’ based business model. Responsibilities included but were not limited to: Services offer development, go to market channel development, services business development, direct sales support.Achievements included:* Extensive re engagement with client and prospect base * Winning £ multi-million services based business* Delivered innovative service offers and support materials Show less
Horsham, West Sussex
General Manager role. Full P&L and operational delivery responsibility for UK wide 24/7 service organisation. 1st to 3rd line (code level) support activity encompassing remote diagnostics, network operations centre, call centre and field operations including third parties. Commercial and contract management, logistics, training and development, OEM relationships, quality and Customer satisfaction.Achievements included:* Doubling returns (margin contribution to +60%)* Securing… Show more General Manager role. Full P&L and operational delivery responsibility for UK wide 24/7 service organisation. 1st to 3rd line (code level) support activity encompassing remote diagnostics, network operations centre, call centre and field operations including third parties. Commercial and contract management, logistics, training and development, OEM relationships, quality and Customer satisfaction.Achievements included:* Doubling returns (margin contribution to +60%)* Securing several critical OEM accreditation's * Transitioned business to multi-vendor model Show less
Burgess Hill, West Sussex
Full P&L responsibility for five core lines of business with a combined services revenue of @£75 million whose services and circa 300 staff formed the majority of the organisations delivery resources towards 650 blue chip public and private sector customers representing over 750,000 end users.Lines of business included: Projects & Implementation, Service & Support (including network management and network operations centres), Managed Services, Business Applications and FMCG. Lead and… Show more Full P&L responsibility for five core lines of business with a combined services revenue of @£75 million whose services and circa 300 staff formed the majority of the organisations delivery resources towards 650 blue chip public and private sector customers representing over 750,000 end users.Lines of business included: Projects & Implementation, Service & Support (including network management and network operations centres), Managed Services, Business Applications and FMCG. Lead and managed these functions prior to, through the sale of the Ericsson Enterprise business and subsequently within the new Company, Damovo UK Ltd.Achievements included:* Delivered on or above balanced scorecard target performance for 5 key lines of business* Transitioned organisation from Ericsson to Damovo* Maintained high levels of customer satisfaction throughout. Show less
London, United Kingdom + Horsham, United Kingdom + Burgess Hill, United Kingdom
Summary - 1979 Technician Apprentice - 1999 UK Operations Director, Enterprise Business Intermediate roles: UK Business Manager, Customer & Technical Services - Full P&L, operational delivery and quality of service responsibility for the Ericsson Enterprise UK service organisation. This business unit was charged with 24/7 delivery of remote and on premise services spanning the TDM, IPPBX, Contact Centre and Data Networking estate and encompassed level 0 (call reception) through… Show more Summary - 1979 Technician Apprentice - 1999 UK Operations Director, Enterprise Business Intermediate roles: UK Business Manager, Customer & Technical Services - Full P&L, operational delivery and quality of service responsibility for the Ericsson Enterprise UK service organisation. This business unit was charged with 24/7 delivery of remote and on premise services spanning the TDM, IPPBX, Contact Centre and Data Networking estate and encompassed level 0 (call reception) through to 3rd line (code writing) skills accross field and office based functions.UK Field Service Operations Manager - National responsibility for all people, processes and systems delivering 24/7 on premise support to many of the country's largest and most prestigious private and public sector organisationsRegional Operations Manager - Midlands, London and South. Responsible and accountable for all Implementation and Support Services people, processes and systems engaged in the build, test and commissioning and on-going 24/7 maintenance of Ericsson's large PBX (MD110 family) and Contact Centre systems (ASDP / ACP family)Area Service Manager - London & South East. Responsible and accountable for field service staff, 1st level remote diagnostics, logistics and contract administration in an ISO compliant function Technical & Customer Training Manager - Enterprise Business Division. Managed class room based team of technical instructors delivering primarily Operation and Maintenance courses to Ericsson and, on a commercial basis, to customer technicians. Responsible for people management, training needs analysis, course development and delivery, continuous improvement feedback systems.Technical Training Instructor - Ericsson MD110, DCX 5 (CEGB variant), Schrack Multilink, Dellfield Digital Sterling, Ericsson Diavox 824 & 2836Regional Product Support Engineer – Small and Large Call Routing ApparatusService Engineer - City & West End (PAX, VOX, Paging, Time)Technician Apprentice Show less
Quick answers generated from the profile data available on this page.
Tom Gutteridge works for Kelper Consulting.
Tom Gutteridge is listed as Director at Kelper Consulting.
AeroLeads has found 1 work email signal at @damovo.com for Tom Gutteridge at Kelper Consulting.
AeroLeads has found 3 phone signal(s) with area code 758, 344 for Tom Gutteridge at Kelper Consulting.
Tom Gutteridge is based in Horsham, England, United Kingdom while working with Kelper Consulting.
Tom Gutteridge has worked for Kelper Consulting, Maintel, Vodafone, Damovo, and Ericsson.
You can use AeroLeads to view verified contact signals for Tom Gutteridge at Kelper Consulting, including work email, phone, and LinkedIn data when available.
Tom Gutteridge holds Postgraduate Degree, Business, Management, Marketing, And Related Support Services from Kingston University.
Tom Gutteridge is listed with skills including Managed Services, Telecommunications, Strategy, Unified Communications, Management, Business Development, Saas, and Change Management.
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