Senior Technical Associate
CurrentPrimary Systems Administrator for the US branch offices (200+ users) and a member of the Global Hosting Team supporting 2600+ users. Responsibilities range from Active Directory, Office 365 and VMware administration to storage and endpoint management. Project work includes Active Directory consolidation and Office 365 mail migration. Strong background in Level 1 and 2 support.• Core member of the Technical Project Team for global Office 365 mail migration. Involved in the planning and implementation of an Active Directory synced Office 365 Exchange environment, along with the creation of associated group policies, licensing groups, software package configuration and deployment, documentation, and end-user and support personnel training. Designed environment specific migration procedures and managed mail migrations.• Planned and performed migrations of branch office’s Active Directories into the organization’s global Active Directory. • Responsible for the planning, installation, management and optimization of US branch offices’ Server, VM, and SAN infrastructure through successive upgrades and physical to virtual server consolidation. • Created procedures and policies for user account and endpoint management for US branch offices, including: operating system and software configuration and deployment; leased asset inventory, MDM, wireless networking, and security software policies.• Installed, configured and maintained backup systems, using disk deduplication and tape technologies.• Maintained vendor relations for hardware and software purchasing, leasing, licensing and support.Provide Level 2 support for both US and global user base.
