Tom Hall Email & Phone Number

London, England, United Kingdom

Reduced out-of-target performance from 86% to 10%, significantly enhancing service quality.Streamlined operations by reducing WIP from 1,756 to 667 within six months.Established and mobilized specialist teams for leak repairs and damp/mould treatment, improving response times.Launched an internal repairs service for sheltered housing and White City estate, boosting resident satisfaction.Decreased reliance on external contractors, enhancing cost efficiency and project completion rates.Successfully addressed ombudsman cases and stage 2 complaints, improving overall customer satisfaction.

Hammersmith And Fulham

Strategic Leadership: Attained ILM NVQ Level 5 in Operations and Departmental Management, showcasing strong leadership and strategic management capabilities.Team Guidance: Expertly led a team of multi-trade engineers, ensuring prompt and efficient service delivery to meet project deadlines and exceed expectations.Resident Engagement: Actively engaged with residents during estate inspections, fostering a strong sense of community and ensuring that their needs were understood and addressed.Health and Safety Proactivity: Adopted a proactive approach to health and safety by generating detailed RAMS (risk assessments) and maintaining comprehensive site files to ensure compliance and safety on all projects.Impactful Training: Delivered impactful toolbox talks, which significantly reduced work-in-progress (WIP) and enhanced overall customer satisfaction.Effective Contractor Management: Demonstrated exceptional leadership and delegation skills by effectively managing specialist contractors to achieve project goals and maintain high-quality standards.High-Profile Complaint Project Management: Led the management of high-profile complaint projects, resolving complex issues efficiently and ensuring a positive outcome for all stakeholders, further reinforcing trust and satisfaction.

Hammersmith And Fulham

Team Leadership: Led a team of multi-trade engineers, ensuring consistent performance and delivering exceptional service across all projects.Building Surveys: Conducted comprehensive building surveys, accurately diagnosing faults, and generating detailed specifications to guide effective repairs and maintenance.Health and Safety Leadership: Championed a robust health and safety culture by proactively managing risk assessments (RAMS) and maintaining meticulous site files to ensure full compliance and safe working conditions.Toolbox Talks: Delivered engaging and informative toolbox talks, fostering a strong culture of safety, productivity, and continuous improvement within the team.Operational Efficiency: Demonstrated an unwavering commitment to efficiency by driving productivity, reducing work-in-progress (WIP), and minimizing operational downtime, leading to smoother project completions.PAT Testing: Executed comprehensive PAT (Portable Appliance Testing) of tools, ensuring adherence to safety regulations, reducing the risk of equipment failure, and maintaining high operational standards.Chargeable Works Review: Effectively reviewed chargeable works, ensuring accurate billing and strict adherence to contractual obligations, thereby maximizing revenue and client satisfaction.

Hammersmith And Fulham

Team Leadership and Productivity: Led a high-performing team of multi-trade engineers, consistently achieving productivity targets while minimizing unnecessary rework and enhancing overall project efficiency.Complaint Management: Successfully managed and resolved a wide range of resident complaints, including high-profile cases, by applying effective communication and problem-solving skills, resulting in improved resident trust and satisfaction.Building Surveys and Fault Diagnosis: Conducted thorough building surveys, pinpointing faults with precision, and developed detailed specifications for remedial works, ensuring effective and lasting solutions.Health and Safety Compliance: Proactively managed health and safety compliance under CDM regulations, creating RAMS (Risk Assessment Method Statements) and maintaining comprehensive site files to ensure a safe, incident-free work environment.Leak Investigations and Plumbing Expertise: Leveraged expertise in leak investigations and water ingress diagnosis to effectively resolve complex plumbing issues, preventing property damage and reducing maintenance costs.Decant Properties and Flood Recovery: Demonstrated exceptional handling of decant properties and flood recovery scenarios, ensuring minimal disruption to residents and maintaining high levels of service during crises.Resident Engagement: Actively participated in resident forums and repairs surgeries, fostering positive communication, promptly addressing concerns, and ensuring high levels of resident satisfaction.

London, United Kingdom

Business Establishment and Management: Established and successfully managed a thriving plumbing and heating business, catering to a diverse customer base that includes both domestic and non-domestic properties.Sub-Contracting Expertise: Secured and executed sub-contracting agreements with prominent principal contractors, demonstrating expertise in handling social housing contracts and delivering high-quality service.Collaboration and Relationship Building: Cultivated strong working relationships with DLO (Direct Labor Organization) staff, supervisors, and senior management, fostering seamless collaboration and ensuring the success of various projects.

London, United Kingdom

Diverse Project Execution: Executed comprehensive gas, plumbing, heating, and drainage tasks across a wide range of projects, including social housing contracts and high-end clients, demonstrating versatility and technical expertise.Skill Development: Achieved NVQ Level 2 and 3 in Mechanical Engineering, underscoring my commitment to continuous learning and professional growth within the industry.Gas Safety Expertise: Attained CCN1 Gas certification and Gas Safe registration, showcasing my proficiency in gas-related tasks and adherence to safety standards.Hands-On Experience: Gained extensive hands-on experience in various aspects of the trade, contributing to a well-rounded and robust skill set.Client Management: Successfully navigated a diverse clientele, demonstrating adaptability and the ability to meet varied project requirements with professionalism and precision.

Higher National Diploma, Operations And Departmental Management, Nvq 5 - Distinction

Ccn1/ Comb Analysi/ Cooker /Gas Boiler / Pipe Work / Range Cooker /Water Heater

Mechanical Engineering, Nvq3