Monitor and review communication between agents and customers, including inbound and outbound calls and emails, to ensure agents are following the company's core principles and using best practices to provide an excellent customer service experience, and provide coaching notes for management to provide to agents.Monitor communication and tickets between agents in various departments and supplier partners to ensure that all contacts were executed professionally and in accordance with set policies and procedures.Flag potential instances of agent work avoidance or systemic problems and escalate them through proper channels for coaching and review.Utilize multiple, detailed rubrics to parse through calls, emails, and tickets, to define coaching opportunities for agents.Work on large, coordinated, "dives" to collect data for stakeholders to help develop new processes and investigate potential shortcomings in company processes, and help analyze data as assigned.

Work assigned tickets to solve escalated problems on customer orders.Analyze order histories and communicate with clients to resolve outstanding questions or customer service issues.Act as a hub of communication among various internal teams (frontline, sales, freight, finance, supplier operations, fraud, etc), suppliers, carriers, and customers to achieve resolutions that satisfy the customer, while also minimizing impact on the company.Use extensive operations experience to make decisions and implement resolutions, independently.Evaluate potential instances of fraud (both internal and external) and escalate to leadership.

Field incoming calls and emails from customers regarding questions and problems on existing and past orders.Place new orders for customers as needed.Maintain high standards of customer satisfaction while meeting and exceeding KPIs.Use creative problem solving to find solutions that guaranteed customer happiness and return, while abiding by procedures and expectations set by leadership.De-escalate customers to prevent the need to transfer calls to escalations team.

Run daily store operations along with store manager. Train associates in sales skills and merchandise knowledge.Sell fine jewelry, both bridal and fashion, to clients of all types in a high-end retail environment while adhering to FTC regulations regarding industry disclosures.Follow strict security guidelines in handing, showing, transferring, and maintaining inventory of thousands of diamonds, gemstones, gold, and silver pieces of jewelry.

Shoe sales specialist.

Actively sell cameras to clients by matching them to the best equipment to meet their needs and budgets.Upsell related accessories and services.Address customer service issues and seek quick and cost effective resolutions.Manage fast-paced photo production lab, workflow, and associates.

Assist students in the campus computer labs with questions or problems relating to campus computer systems and network.

Take photographs as assigned by the Photography Editors of The Signpost, Weber State’s student-run newspaper.Write interesting and accurate captions for photographs.

Sell, stock, and take inventory of a variety of Hewlett-Packard computers (both desktop and laptop), monitors, scanners, printers, and related equipment and accessories at the BX on Hill Air Force Base.