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Tom Hartwig Email & Phone Number

General Manager North American Customer Service and District Sales at Atlantic Container Line
Location: Virginia Beach, Virginia, United States 12 work roles 1 school
1 work email found @aclcargo.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

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Current company
Atlantic Container Line
Role
General Manager North American Customer Service and District Sales
Location
Virginia Beach, Virginia, United States

Who is Tom Hartwig? Overview

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Quick answer

Tom Hartwig is listed as General Manager North American Customer Service and District Sales at Atlantic Container Line, based in Virginia Beach, Virginia, United States. AeroLeads shows a work email signal at aclcargo.com and a matched LinkedIn profile for Tom Hartwig.

Tom Hartwig previously worked as General Manager North American Customer Service/District Sales at Atlantic Container Line and Senior Project Manager at Apex Systems. Tom Hartwig holds Bachelor Of Arts - Ba from University Of Richmond.

Company email context

Email format at Atlantic Container Line

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{first_initial}{last}@aclcargo.com
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AeroLeads found 1 current-domain work email signal for Tom Hartwig. Compare company email patterns before reaching out.

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Profile bio

About Tom Hartwig

🔷Client-focused and data-driven Customer Success Executive with over 20 years’ experience transforming underperforming teams, achieving productivity, & increasing customer satisfaction and loyalty with innovative solutions in global environments. Enthusiastic and flexible, with ability to influence through; conviction, data analytics, thoughtful strategies, and a commitment to culturally aligned customer success. Excellent multi-tasking and prioritization skills with a track record of utilizing strong interpersonal skills to influence and build credibility within a team-oriented, collaborative environment. Change agent skilled at formulating and promoting client success strategy, direction, and initiatives while cross-collaborating with other departments to ensure voice of the customer is represented. Visionary with unsurmountable success in developing and implementing data-driven strategies that strengthen teams, drive business value, and increase customer satisfaction and success in on and offshore customer care organizations.

Listed skills include Shipping, Transportation, Logistics, Freight, and 30 others.

Current workplace

Tom Hartwig's current company

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Atlantic Container Line
Atlantic Container Line
General Manager North American Customer Service and District Sales
Website
aclcargo.com
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Company profile
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12 roles

Tom Hartwig work experience

A career timeline built from the work history available for this profile.

General Manager North American Customer Service And District Sales

Atlantic Container Line

Virginia Beach, VA, US

Senior Project Manager

Apex Systems

Glen Allen, VA, US

Hired to help a Fortune 100 company run a large project as part of their significant transformation in the customer care space.

Sep 2021 - Feb 2022

Vice President Customer Care

Cma Cgm

Marseille, FR

Served as department leader for the 3rd largest global ocean container shipping company. Report to the CEO and lead a team of >300 Customer Service managers and Staff Members to undergo significant transformation in support of off-shored production to India & Costa Rica. Executive contributor to the 3-year plan. Managed a $MM annual budget.Select.

Jan 2019 - Dec 2020

Head Of Customer Service, South East Asia Cluster

A.P. Moller - Maersk

Copenhagen, DK

Functional Leader for a new territory spanning across nine (9) countries, 3rd largest by volume in the company. Led >240 staff to manage 13K+ calls weekly, not including dotted line support from the back-office organization. Managed $MM annual budget.Selected Contributions:◼Introduced Customer Loyalty Program and stood up Customer Experience Team.

Jan 2016 - Dec 2018

Director, Head Of Customer Service East And Central China Cluster

A.P. Moller - Maersk

Copenhagen, DK

Hand-selected to lead new global operating system integration for Customer Service. Functional leader for largest cluster globally, by volume, with accountability for 200 employees across two locations (>7K calls weekly). Managed $MM annual budget.Selected Achievements:◼Created strategy to offshore work from high-cost Shanghai to low-cost Chengdu global.

Jan 2013 - Jan 2016

General Manager, Head Of Customer Service North China Cluster

A.P. Moller - Maersk

Copenhagen, DK

Tapped to lead a transformation of a dysfunctional and poorly led customer service team of 100-members and serve as functional leader on expatriate contact center operations assignment from the USA. Managed $MM annual budget.Selected Contributions:◼Improved Employee Engagement from 25% satisfied to 83% satisfied◼Offshored booking process to shared service.

Aug 2010 - Jan 2013

Import Customer Service Manager Key Clients, Usa Cluster East

A.P. Moller - Maersk

Copenhagen, DK

Manager Level. Led 16 specialists and supervisors who are responsible for the customer service of our country's key clients and top ocean transportation intermediaries. Asked to create new team from offices consolidated into one location. Improved both employee engagement and customer satisfaction, which the highest productivity of any customer service.

Jun 2008 - Aug 2010

Import Documentation Process Owner

A.P. Moller - Maersk

Copenhagen, DK

In charge of the global service center import documentation process.

Feb 2007 - Jun 2008

Import Documentation Manager

A.P. Moller - Maersk

Copenhagen, DK

Led team of colleagues to handle the pre arrival import documentation tasks for cargo arriving in North and Central American ports.

Dec 2004 - Feb 2007

Commercial Operations Specialist

A.P. Moller - Maersk

Copenhagen, DK

Import process specialist and systems trainer for Customer Service Team in North America

Mar 1999 - Dec 2004
Team & coworkers

Colleagues at Atlantic Container Line

Other employees you can reach at aclcargo.com. View company contacts →

MK Maciej Kersten Maciej Kersten Colleague at Atlantic Container LineWejherowski, Pomorskie, Poland, Poland View → TB Tom Brunner Tom Brunner Colleague at Atlantic Container LineUnited States, United States View → EW Erica Williams Erica Williams Colleague at Atlantic Container LinePortsmouth, Virginia, United States, United States View → SM Steve Mclaughlin Steve Mclaughlin Colleague at Atlantic Container LineLiverpool, England, United Kingdom, United Kingdom View → PJ Paula Johnson Paula Johnson Colleague at Atlantic Container LineNorfolk, Virginia, United States, United States View → บบ บุศราวดี บุญมาก บุศราวดี บุญมาก Colleague at Atlantic Container LineNonthaburi, Nonthaburi, Thailand, Thailand View → JD Jaap Dijksman Jaap Dijksman Colleague at Atlantic Container LineContact Info, United States View → WV Wout Varekamp Wout Varekamp Colleague at Atlantic Container LineThe Randstad, Netherlands, Netherlands View → BS Brandon Schroeder Brandon Schroeder Colleague at Atlantic Container LineVirginia Beach, Virginia, United States, United States View → JM Joanne Mcparland Joanne Mcparland Colleague at Atlantic Container LineRutherford, New Jersey, United States, United States View →
1 education record

Tom Hartwig education

  • University Of Richmond
    University Of Richmond
    Bachelor Of Arts - Ba
FAQ

Frequently asked questions about Tom Hartwig

Quick answers generated from the profile data available on this page.

What company does Tom Hartwig work for?

Tom Hartwig works for Atlantic Container Line.

What is Tom Hartwig's role at Atlantic Container Line?

Tom Hartwig is listed as General Manager North American Customer Service and District Sales at Atlantic Container Line.

What is Tom Hartwig's email address?

AeroLeads has found 1 work email signal at @aclcargo.com for Tom Hartwig at Atlantic Container Line.

Where is Tom Hartwig based?

Tom Hartwig is based in Virginia Beach, Virginia, United States while working with Atlantic Container Line.

What companies has Tom Hartwig worked for?

Tom Hartwig has worked for Atlantic Container Line, Apex Systems, Cma Cgm, and A.P. Moller - Maersk.

Who are Tom Hartwig's colleagues at Atlantic Container Line?

Tom Hartwig's colleagues at Atlantic Container Line include Maciej Kersten, Tom Brunner, Erica Williams, Steve Mclaughlin, and Paula Johnson.

How can I contact Tom Hartwig?

You can use AeroLeads to view verified contact signals for Tom Hartwig at Atlantic Container Line, including work email, phone, and LinkedIn data when available.

What schools did Tom Hartwig attend?

Tom Hartwig holds Bachelor Of Arts - Ba from University Of Richmond.

What skills is Tom Hartwig known for?

Tom Hartwig is listed with skills including Shipping, Transportation, Logistics, Freight, Logistics Management, International Logistics, Supply Chain Management, and Ocean.

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