Tom Heaton Email and Phone Number
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Tom Heaton personal email
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I have over 19 years of experience in online publishing, with over 23 more broadly working in Information Technology related roles.I am focused on commercial development and driving growth across a number of online services through effective product development. I can take your online offering to the next level.
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Manager - Data Driven Customer SuccessThomson ReutersSydney, Nsw, Au -
Manager, Westlaw Product ManagementThomson Reuters Apr 2018 - PresentSydney, AustraliaI manage a suite of online services in the Legal, Tax, Accounting and Corporate markets across Asia and Emerging Markets including Australia, New Zealand, Asia and the Middle East. These products include Westlaw Australia, Westlaw New Zealand, Westlaw Classic, Westlaw International, Westlaw UK, Westlaw Asia and Westlaw Middle East and Westlaw China.I am responsible for the product management of these services in Asia and Emerging Markets. The role entails elements of customer engagemen (UX), product development, development pipeline creation and delivery, requirements gathering and documentation, pricing, sales briefings, business case creation and strategic planning.
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Anz Online LeadThomson Reuters Mar 2016 - Apr 2018Sydney, AustraliaI am responsible for driving online growth in Australian and New Zealand through the commercial management of our domestic and global online services. These services include Westlaw AU, Westlaw NZ, Thomson Reuters Westlaw, Westlaw UK, Westlaw Asia and Westlaw China.
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Online Product ManagerThomson Reuters Jul 2009 - Jul 2012Sydney, AustraliaAs the Online Product Manager at Thomson Reuters I was directly responsible for the day to day management of our online services including support prioritisation, customer communication, new feature development and the global leverage of shared technology.The role involved customer engagement as well as internal stakeholder briefings and demonstrations of new features and functionality.
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Customer Contact Team LeaderThomson Reuters Apr 2006 - Jul 2009Sydney, AustraliaMy role as Customer Contact Team Leader involved managing two teams. A Technical Help Desk and a Customer Contact Call Centre team. Responsibilities• Staff mentoring, management, training and development for a team of 11 staff• Customer escalations and issue resolution• Technical Subject Matter expert
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Digital & Customer Support AnalystThomson Reuters Nov 2004 - Apr 2006Sydney, AustraliaMy role was autonomous, reporting directly into the Customer Care Manager. I was responsible for reviewing and documenting Customer Care work process and practices and developing programs to improve these. Skills Utilised• Business Analysis• Process Flow Documentation• Training
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Digital Support ConsultantThomson Reuters Sep 2002 - Nov 2004My role was phone based technical support of Thomson Reuters Online & CD based Legal and tax products. Skills UtilisedCustomer Service• Technical troubleshooting and testing• Problem resolution• Email and phone communication
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Project Manager/System CoordinatorLeading Solutions Nov 2001 - Apr 2002Sydney, AustraliaIn September of 2001 Leading Solutions was contracted to provide The HIH Royal Commission with a total IT solution for the duration of the Commission. At this time I moved on site to coordinate the running and support of the network and commission staff's IT needs. I had 2 staff members reporting into me.Note: As a prerequisite to this position I undertook a full background check and was granted Highly Protected Security Clearance by the Attorney General’s Department.Skills Utilised• Effective leadership under pressure situations• Issue prioritisation and time managment
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Warehouse ManagerLeading Solutions Nov 2000 - Oct 2001Sydney, AustraliaSkills utilised• Running all aspects of the Sydney warehouse • Stock control, ordering, processing and delivery• Quality control • Customer and Supplier liaison for LS Returns Policy• Server and PC builds
Tom Heaton Skills
Tom Heaton Education Details
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Australian College Of Project ManagementProject Management -
Irm TrainingBusiness Analysis
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Sociology -
Newington CollegeHigher School Certificate
Frequently Asked Questions about Tom Heaton
What company does Tom Heaton work for?
Tom Heaton works for Thomson Reuters
What is Tom Heaton's role at the current company?
Tom Heaton's current role is Manager - Data Driven Customer Success.
What is Tom Heaton's email address?
Tom Heaton's email address is to****@****ers.com
What is Tom Heaton's direct phone number?
Tom Heaton's direct phone number is +1 646-223*****
What schools did Tom Heaton attend?
Tom Heaton attended Australian College Of Project Management, Irm Training, Macquarie University, Newington College.
What are some of Tom Heaton's interests?
Tom Heaton has interest in Rugby, Online Information Delivery, Web Site Usability, Web Ui Analytics.
What skills is Tom Heaton known for?
Tom Heaton has skills like Online Publishing, Online Research, Online Communications, User Experience, User Interface Design, User Acceptance Testing, User Centered Design, User Experience Design, User Research, User Interface Specifications, Digital Media, Content Management.
Who are Tom Heaton's colleagues?
Tom Heaton's colleagues are Alfonso Gómez Chavarría, Vaidehi Bhavsar, Melody Marden, Elizabeth Ohana Dos Santos Chagas, Daziah Williams, Mahaveer Ananthraju, Wilma Rodrigues.
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Tom Heaton
Greater Sydney Area -
1 +614218XXXXX
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