Tom Heffner, Mapp is a Unlocking Achievement 2.0: Expert in Design Thinking (300+ LUMA workshops), executive coaching, and consulting, helping tech leaders achieve success.. Colleagues describe them as "I was lucky enough to work for Tom in 2015. Now that I practice Human Centered Design professionally, I realize how lucky I was to learn from Tom and his teammates. Not only is Tom an expert in the field, he has a knack for making complicated and unfamiliar concepts accessible to different audiences, he is also a master at designing elegant solutions to those complications. In addition to his expertise, Tom's approachable demeanor makes him an asset to any team and refreshingly… Show more" and "I've worked extensively with Tom on a variety of Design Thinking projects at Johns Hopkins Applied Physics Laboratory. Tom excels in bringing creativity, drive and enthusiasm to the process. This is critical in execution as Design Thinking can be ambiguous and vague to participants. Tom is often critical in ensuring everyone moves along through the process. Additionally, Tom is very skilled at analyzing research and findings from the process. He is able to determine key insights and… Show more"