Tom Heller Email & Phone Number

Burlington, Vermont Area

As part of the Technical Specialist Team (TST), the main goal is to help pediatricians and their staff Connect to PCC (EMR). In some cases, we manage and maintain their wan and LAN network. Much of my day is on the phone, troubleshooting, educating and resolving client issues. I use various methods of connecting, but mostly Teamviewer, Facetime and Zoom. One call, I am explaining full screen mode in Firefox and how to turn that on and off. Another could be setting up profiles and… Show more As part of the Technical Specialist Team (TST), the main goal is to help pediatricians and their staff Connect to PCC (EMR). In some cases, we manage and maintain their wan and LAN network. Much of my day is on the phone, troubleshooting, educating and resolving client issues. I use various methods of connecting, but mostly Teamviewer, Facetime and Zoom. One call, I am explaining full screen mode in Firefox and how to turn that on and off. Another could be setting up profiles and addresses on a new printer or scanner. To keep things challenging, we also get the calls where the client announces their internet provider was here and just changed the modem, "Now, nothing works!" I am often called upon to collaborate with other technicians based upon the needs of our clients. Maintaining, customizing and expanding their network is also a job of the TST team. Show less

Milton, Vermont

During the first semester I taught a required course called Computer Literacy which covered basic computer skills including office tools, photo editing, 3D graphics, audio editing, video editing, basic web design, and an introduction to various programming programming languages.During the second semester I taught various technology electives:Science and TechnologyIntroduction to ProgrammingAnimationComputer Hardware and MechanicsWeb DesignMy classroom was the… Show more During the first semester I taught a required course called Computer Literacy which covered basic computer skills including office tools, photo editing, 3D graphics, audio editing, video editing, basic web design, and an introduction to various programming programming languages.During the second semester I taught various technology electives:Science and TechnologyIntroduction to ProgrammingAnimationComputer Hardware and MechanicsWeb DesignMy classroom was the Maker Space at Milton High School so I often had students coming in to work on projects at random times. The space had two 3D printers which we created many cool projects including 2 drones! I also have a “Wall of Broken Success” which is all the broken phone screens I helped students replace.I used an Ubuntu LTSP server so most students used Linux in my space. We did have Windows 7 & 10 on many computers and one old IBM was running Windows 3.1. Four of these PC’s in my space were assembled by students. Talk about ownership! Show less

Vergennes, Vt

My career as a technology integrationist began with a Middle School Computer literacy course. I created a flipped classroom. Assignments, with instructions and guidelines, were posted online. Computer lab time was to work on the assignments and ask questions. At first these assignments were just shared Google docs linked from a web page. Using Adobe Contribute, I began helping other teachers create and maintain web pages. With the rise of online learning, I then created a LMS using… Show more My career as a technology integrationist began with a Middle School Computer literacy course. I created a flipped classroom. Assignments, with instructions and guidelines, were posted online. Computer lab time was to work on the assignments and ask questions. At first these assignments were just shared Google docs linked from a web page. Using Adobe Contribute, I began helping other teachers create and maintain web pages. With the rise of online learning, I then created a LMS using Moodle. I designed pages, imported students/teachers, assisted teachers with creating appropriate activities, and imported modules to add flexibility to the system. I also maintained the website. With input and help from students, we redesigned the site to be mobile friendly.During my time at VUHS, I began using Linux. At first, I created an LTSP server for the computer lab. Then the entire middle school began using it on all their workstation. When those students moved up into the HS, they wanted to keep using Ubuntu. We were able to accomplish this by utilizing PXE boot. When I left, I was the administrator for a 50+ page website, a LMS with over 500 users, and an LTSP server with over 500 users available on 250+ workstations. Oh, and I also taught classes to students and teachers. Show less

Vergennes Union High School

I began as a middle school math teacher with one HS level course for advanced students. Over time, I began teaching more HS level courses as I moved into my tech position.