Tom Hering, Mba Email & Phone Number

New York, NY, US

New York, United States

Strategy, Change Mangement, Risk Management for a major Federal Government Agency.

Charlotte, North Carolina, United States

• Performed quantitative and qualitative analysis to evaluate and diagnose business and management decisions across public, private sector and global retail clients
• Conceptualized official state legislature documents for public sector client that would secure $20MN in future funding for provided IT Strategy recommendations
• Reengineered workflow and project management processes by coordinating a team to identify and resolve efficiency issues resulting in $14MN in secured project funding for quality assurance recommendations (Fortune 500.
• Trained 15 global C-suite employees to facilitate knowledge of new business processes by creating comprehensive Change Management templates covering software integration (Fortune 500 CPG Client)
• Launched internal initiative to organize and create a central hub for all consultant technological services/tools for consultants resulting in reduced inefficiencies of up to 30%
• Using Agile methodologies- constructed and planned change management focused launch for various products within Transformation Services/Products

• Troubleshoot and architect solutions of SME for GPS and external projects/programs/products like KDP listing issues on worldwide Amazon websites; Expanded Distribution (EDC) issues; KDP Digital titles stuck in.
• Partner with Print Quality Assurance and Customer Service team to identify and solve key emerging issues affecting GPS and Print-On-Demand processes.
• I performed root cause analysis on customer dissatisfaction, and found Calendar books represent 16% of T3M issues (180 of 1200, doubling YoY from 8% to 16%). Calendar orders resulted in $360K of US Indie customer.

Charlotte, North Carolina, United States

• OTR Delivery Ops Manager at DLT1 in Charlotte, North Carolina.
• Lead PoC for community engagement for the site. Championed monthly volunteer initiatives around the greater Charlotte area such as gathering and donating extra COVID-19 safety supplies to a local school.
• Managed a team of 20-30 Amazon Associates and Assistant Managers to successfully complete Load-Out and Return to Station objectives daily. Increased my Manager Connections score by 25% and 45% in managerial-related.
• Successfully executed RTS and Load-Out Operations, including Peak 2020, resulting in L5 promotion for Q2 2021.
• Identified an area for growth in the daily operation and originated a daily report, helping result in record-setting Peak 2020 performance for the site. One of six Area Managers responsible for 2019/2020 YoY Peak.
• Helped increase the On-Time Dispatch from an average of 28.34% in 2019 to 82.57% in 2020 during W46-51 (191.35% increase). This ultimately lead to a 2020 to 2019 YoY decrease in packages returned to station of 53%.

Raleigh, North Carolina

• Researched and drafted social media content and strategies for agency social for clients -- Wrangler, Moe’s Southwest Grill, Pendleton Whiskey, Wilmington Beaches & Convention Center, Concord Hospitality Group and Tree.
• Executed, monitored and reported on social media campaigns with Sprout Social
• Performed influencer research and list building

Raleigh, North Carolina

• Facilitated production shoots with clients ABB, Boone Tourism, Town of Charlottesville and Raleigh Convention Center.
• Edited and assembled footage and interview packets for Clean’s client testimonials and NC Zoo.
• Researched and facilitated meetings with potential vendors and clients.
• Organized and executed media buys with Spectrum for the client Boone Tourism.

Chapel Hill, North Carolina

• Executed various roles like Assistant Director, Shadow, Grip, Camera Operator, EVP replay, Xpression Operator, for 19 differentUNC sporting events like football, baseball, basketball, lacrosse, field hockey, and.
• Collaborated with ESPN to successfully communicate on and off-air time for commercial breaks and game wrap-up.

Bachelor Of Arts - Ba, Advertising

Activities and Societies: Student-athlete on the Varsity Cheer Team. Worked for Go Heels as a Production Assistant.Hussman School of Media.

Master Of Business Administration - Mba

Business Analytics focus Operations, Data Management (SQL), Data Storytelling (Tableau), Strategy

Media & Journalism, Public Relations, Advertising, And Applied Communication

4.0 Gpa

Activities and Societies: President's List- Spring and Summer 2016 Term. Phi Theta Kappa Gamma Beta Phi