Tom High Email & Phone Number

Naperville, Il, Us

Itasca, Illinois, Us

Austin, Texas, Us

Championed SaaS technology implementation operations in Automotive Retail. Directed global business unit with $15M budget and 100+ office based, virtual and field-based associates responsible for all setup, verification, field-based training, and post implementation support.Spearhead solution driven deliveries, resulting in annual conversion of 350 customer sites and fiscal plan improvement of ~45% annually that surpassed corporate performance expectations of unit count and revenue, delivering EBITDA improvement of 40% in FY22.Achieved sustainable improvement and long-term financial success by managing budgets, planning for growth, and maximizing resources, resulting in P&L performance of $7M YoY.Outperformed customer expectations, achieving 40-point YoY improvement in customer NPS and a 60% overall improvement in quality.Pioneered staffing model to ensure work is balanced correctly, high quality standards are maintained, and all resource investments were maximized, including 30% improvement of time allocated to contracts in FY22.

Austin, Texas, Us

Headed global business unit of 150+ associates and leaders responsible for delivering and supporting a complete financial and legal document portfolio for automotive retail.Directed annual budget control, including efforts to drive down spending by 15% while maximizing productivity, transforming 3rd party contracts and re engineering contract to sale timelines.Shattered status quo by pioneering special projects and initiatives through intelligent and measured risk taking and leading six sigma activities, accelerating revenue, and driving cycle time improvement of 25%.Revitalized organizational health through motivation, empowerment, and mentorship, leading to overall employee engagement score improvement of 20% annually.Relentless quest for information in order to make bold decisions, including restructuring of 3rd party strategies, leading to $8M in annual savings.

Austin, Texas, Us

Directed team of Program Managers supporting a cross functional SaaS implementation projects including acquisitions, new product installs and support activity.Entrusted with relationship management, client satisfaction, communication, and future opportunities with publicly traded dealer groups, resulting in site and product growth.Oversaw final escalation point for onsite installation issues for all areas of business, including implementation, change control and compliance.Shaped financial results, including exceeding volume, site counts and revenue expectations by guiding cross functional relations, perceptive decision making and financial discipline.

Madison Heights, Mi, Us

Directed team responsible for client relationship with focus on all acquisition phases, including requirement reviews, proposal development, negotiation, award and delivery.Championed successful execution of $2B+ annual P&L boosting 12% YoY profit increase through tactical management of supply chain, logistics oversight and transparent internal and external reporting.Managed overall compliance of all business systems, including finance, property management, implementation, and auditingCreated and led departmental resources, budget, hiring and personnel development.

Madison Heights, Mi, Us

Drove 300+ person cross-functional team, including stakeholders from sales, engineering, supply chain, quality, logistics, manufacturing, finance, accounting and legal. Oversaw multiple domestic and international customers, programs, and pursuits.Delivered year-over-year sales and negotiations on individual orders, averaging $250M through rapid negotiations, expedited deliveries, leading expectations and constant communication.Extensive background of negotiating all finance terms, including price, profit, and indirect rates, developing terms, conditions and requirements in both urgent high stake and long-term acquisitions.Monitor current contract compliance to include on time delivery performance monitoring and analytics.

Orlando, Fl, Us

Managed all Corporate Contracts Activity including Prime and Subcontract vehicles of varying size and complexity to include IDIQ contracts and task orders.Monitor current contract compliance to include on time delivery performance monitoring and analytics.Create, prepare and communicate contractual information as the primary liaison between the organization, customers and teaming partners.