Tom Hill Email & Phone Number

Milton Keynes, Gb

In my current role I lead the Reception staff and Indoor Skydiving instructors to ensure the best and safest customer experience at iFLY Milton Keynes, whilst ensuring the branch achieve volume and profitability targets. Responsibilities include:• Contribute and delivery of the Customer strategy, in line with the iFLY strategic objectives• Recruiting new members of staff and completing staff appraisals• Arranging staff meetings to ensure clear communication and the daily objectives are set• Completing the appropriate Training of new and existing staff and ensuring ongoing development• Handling complaints and queries (from customers and staff) both face to face, written and over the telephone• Ensuring Financial responsibilities are met including budgeting and spending of company funds• Arranging and hosting customer and corporate events, from the planning to hosting to ensure the best possible experience• Arranging and hosting promotional events on behalf of iFLY including TV production crews, VIPs and presenting in a number of promotional external videos• Demonstrating new technology skills when new customer experiences are introduced including the implementation of Virtual Reality experiences• Demonstrating safety awareness and responsibility at all times including the management of accident forms and follow up

Rugby, Warwickshire, United Kingdom

Manufacturing fibre optic delivery systems to the highest possible standard. Having a keen eye for detail and great dexterity was essential for this role• Being able to work from Technical drawings• Using a wide variety of tools and machinery achieving maximum productivity with minimum wasted effort or expense• Ensuring all health and safety regulations were adhered to at all times.• Making sure targets were met within the required timeframes• Testing of the products to ensure they met the correct quality standards and specifications provided by the client• Thinking as a team member, sharing my ideas and being proactive as well as working well on my own and using my own initiative