Tom Hopper Email & Phone Number

Managing multi-channel electrical retail

Abingdon, Oxfordshire, United Kingdom

Abingdon, Oxfordshire, United Kingdom

Managing AO, Amazon, DSG & ShopDirect

Abingdon, Oxfordshire, United Kingdom

Managing key Independent online accounts and distributors

Abingdon, Uk

Working externally across the South-East region and managing over 45 Independent retailers, I have immersed myself in learning about a new industry. The role consists of managing and developing a set number of retailers that range from single store to several branches. Being one of many white goods brands the retailers engage with, the role requires strategic account planning to understand and be able to develop the business over a long period of time and in a sustainable model. It requires me to interact with many different stakeholders within the businesses I manage, from shop floor staff to website designers, and requires effective communication to ensure we are the brand that is ‘top-of-mind’. With extensive product and promotional development within Miele, I have to present to my customers in the most effective and strategic way to build a mutual respect and long-lasting partnerships. As well as this the role requires accurate forecasting, business planning, target setting, presentation and regular product & sales training.

Bracknell

At the start of 2013, my role was expanded into managing an ever-growing portfolio of Daler-Rowney’s Export customers as well as managing the UK framing market. This aspect of the role demanded 20% of my time, as I managed distributors and wholesalers in countries such as Italy, Thailand, India, Spain and Belarus. The role involved travel to meet face-to-face with these accounts to gain a better understanding of their business requirements in their unique market place. The role gave me a well-rounded understanding of communicating in a global business sense and required me to improve further my communication (both written and verbal), planning and relationship skills. I thrived on adapting to other cultures and improving the business’s reputation in the Export markets.

Bracknell

Working externally across the UK with a varied customer base, I was solely in charge of selling Daler-Rowney’s framing product portfolio into large wholesalers, contractors and retailers. My account base consisted of customers ranging in size which enabled me to hone my relationship building skills further, as I interacted with numerous different business stakeholders on a daily basis. This role allowed me to put further focus on structured account planning and the importance of working with individual accounts to draw up and execute long-term business plans. I was solely responsible for proposing and delivering on an internal budget and forecast for my business. This included understanding all business costs, processes, internal pricing and an acute understanding of my accounts and market trends within the sector.

Feltham

Working in collaboration with two external Account Managers across three territories, I was responsible for delivering a yearly revenue target to the business from NHS Trusts across England and Wales via our distribution channel. I interacted with all levels of management within the customer base and sell the benefits of Cisco across all departments and job roles. I managed to build up close relationships with a large number of Cisco partners and the four major distributors gaining a solid understanding of their work processes and how these can most successfully deliver Cisco sales. A key aspect of the role was providing weekly, monthly and quarterly forecasts to both my internal Manager and the UK Healthcare Manager, with a sharp focus on accuracy and close plans. I excelled at territory and account mapping and executing on the strategy I had drawn up.

Master’S Degree, Journalism, Hons

Bachelor’S Degree, Communication And Media Studies, Second Class Honours, Division One

Activities and Societies: Media Studies, Football, Athletics Union