Partner, Operations & Product Management for leading provider of web based fundraising solutions featuring mobile bidding for silent auctions.Manage sales channels and partnerships, growing the business from 12 events in 2011 to over 700 in 2015.Set software product direction & release dates, including designing a complete re-write of our flagship product in 2014-2015.Lead software product testing, ensuring 20 quality releases in the first 6 months of 2015 alone.Manage financial decision processes and accounting manager, implementing cash flow projections and various other financial monitoring/managing processes.Implemented and internally championed Podio for managing sales leads, events and customer service.Negotiate contracts and coordinate with counsel on legal matters for the business.Knowledge resource for customer service reps, providing technical assistance for system inquiries and recommendations for event flow scenarios.Provide onsite support for client events, training volunteers on using the system and providing front line troubleshooting for guests and clients.Adept or fluent in use of:ClickBidGreater Giving Mobile Biddinghttp://Sapling.mobi Greater Giving ESOBrainTree Payments Merchant Account PodioAxosoftQuickBooksTwilioSendGrid

Co Founder, COO/CFO for provider of easy and secure sharing of data from leading CRM tools like Salesforce with ClickBid's mobile bidding platform.

Overall management of Roeper's annual MOSAIC auction fundraiser and developing and executing the school's annual fund campaigns.MOSAIC Auction responsibilities include:Represent School in auction related transactions with venue, auction vendors, donors, bidders, winning bidders, sponsors, staff, mediaLead auction volunteer co-chairs throughout auction processRecruit & train volunteers for all aspects of eventLead/delegate acquisition processResearched, recommended and implemented ClickBid software, improving bidding process for guests and substantially reducing workload for volunteers relating to bid sheets, data entry and checkout.Maintain auction software databaseMaintain Auction webpage on Roeper.orgDevelop/maintain annual Greater Giving web pages enabling online registration, item/cash donationsManage all community auction communications (print, email, social media)Develop Auction budgetResearch, recommend, procure, install, train users and use auction related technologyResearch, recommend and procure auction related servicesCoordinate packaging of and assembly of auction itemsWrite item descriptions for auction itemsCoordinate development of Auction theme, decorations, set up and print materials Coordinate transportation of auction items, decorations, etc. to/from auction venueMonitor sales tax, in-kind donation & gaming law Manage all cash, credit and on-line transactions including receiptingProvide internal & external Auction reporting post-eventAnnual Fund responsibilities include:Plan and implement a 12-month campaign to raise annual fund contributionsAuthor and Coordinate the production of Direct Mail brochure and lettersOrganizing the logistics of the Phonathon CampaignRecruiting volunteersImplementing E-Mail/Website/Video/Social Media strategies Segmenting and Personalizing constituent groupsCoordinating data and reports with Development Data ManagerCollaborate on the cultivation and identification of Major Donor prospects

Researched, recommended, and implemented AuctionPay Event Software, improving auction item tracking, sales and payment tracking, donor management, and event night process flow.Developed and launched an event web site through AuctionPay enabling online event ticket & raffle ticket purchases, cash donations, item donations, and unprecedented visibility to auction packages.Contributed ideas, concepts, and recommendations for the well-received ROEP-AIR theme, invitations, décor, and promotions.Pioneered and managed the auction's first sponsorship/underwriting program, expanding the school's circle of supporters and increasing contributions to the event.Coordinated Ford IT and CEC personnel to establish full networking support at the venue, enabling card swiping at check-in and virtually eliminating check-out lines, as well as providing advanced receipt printing.Individually pursued and secured first-time or increased donations from businesses including: Boyne, Don Thomas Sporthaus, Caruso Caruso, The Whitney, Ruby + Associates (sponsorship).Actively managed the school's inaugural tuition raffle including ticket design, printing, scheduling a sales team, selling tickets, and developing a process with the development office for managing revenues.

Implemented Newforma document indexing software including full prep of server, setup of web interface w/SSL certificate, end-user rollout and training support.Implemented a new accounting software system including extensive coordination with an outside consultant to enable legacy data conversion, system testing, development of custom forms, training employees, issues tracking, and software launch.Produced and launched original and first upgrade of www.rubyusa.com web site with integrated marketing materials, providing much needed support to company marketing efforts.Implemented online employee time entry module including testing, training, and documentation improving time sheet accuracy, eliminating a redundant process, and reducing overhead cost.Produced graphical display boards of company projects for submission to industry organization state and national award competitions. Received ‘Best Graphic Display of a Project’ award from the American Consulting Engineers Council, Michigan chapter and Michigan Society of Professional Engineers.

Project Manager, Development Services (2000 – 2001)Quality Assurance Manager, N-tier Product Development (1999 – 2000)Business Analyst, N-tier Product Development (1999 – 2000)Design Lead/Team Lead, Professional Services (1997 – 1999)Project Manager, Professional Services (1996 – 1999) Staff Consultant, Professional Services (1995 – 1996)Managed a team of 19 professionals to on-schedule delivery of 4 releases over 8 months, representing $6M in revenue delivering critical functionality in a short time frame.Managed on-schedule delivery of 6 high quality releases in 10 months, collaborating with all levels of personnel in the product development group, from developers and testers to VP/’C’ level.Improved QA group efficiency and accuracy by implementing automated testing processes.Managed a staff of 11 QA engineers, effectively addressing project and personnel needs.Authored product specification documents to translate customer requirements into system enhancements - used by programmers, QA engineers, technical writers, and implementation teams.Communicated with programming, QA, and documentation teams to ensure functional requirements were implemented, tested, and documented accurately.Improved effectiveness of consulting, sales, and marketing as a knowledge resource for system and implementation capabilities.Presented technical concepts to all levels of client audiences to ensure implementation success.Increased services revenue and value for clients by providing guidance and direction for a team of 6 consultants on multiple projects concurrently.Ensured successful completion of over 8 implementations in two years on projects up to $700k.Fulfilled client operational requirements by designing functionality and coordinating with 3rd party equipment and software vendors.Communicated client enhancement designs to the programming team and ensured on-time completion.