During my nearly 20 years at Transact I’ve held a variety of roles all with one clear goal in mind – to provide the best customer service possible to our users and to attract the best businesses.I’d consider myself to be a BDM that has delivered a solid performance; I’m reliable, knowledgable and very adaptable. I form strong relationships with clients.I’ve always looked for any opportunity to progress myself and the business, and have worked on many initiatives, including:Working with a large Asset Management firm, I was responsible for developing the very first DIM relationship and worked with our Head of Sales, Group Counsel and Operations teams to establish this new way of working.Implementation of smaller breakfast / regional meetings, which lead to a more formal national take up.Established a suite of literature that the sales team could use with advisersCompetitor pricing and functionality comparisonsMarketing - responsible for the introduction of HTML emails, creating a social media profile, published articles, training videos and the first iteration of the Transact marketing site.Working directly with our development team in Australia to produce integrated client reporting