Vp, Customer Success
Madison, Wisconsin, United States
• Sold the Mediasite Video Platform, a complex server-side application with scalable live and on-demand video delivery, delivered in the form of hardware devices, on-premises and/or SaaS distribution services, and room-based and personal capture applications. • Main customer-facing technical sales representative for large projects in the US, Europe, and Asia, performing business development activities and maintaining ongoing relationships with existing customers. • Member of large account development teams, providing pre-sales consultation and post-sales relationship management for clients such as Hospital for Special Surgery (NYC), Duke Medicine, NC State University, Pepsi-Cola, Lockheed-Martin, Northrup Grumman, The University of Leeds, New York Law School, NTNU Medicine (Norway), and GE Healthcare – Medical Imaging.• Managed a global team of distributed Sales / Solutions Engineers, and Systems Support Engineers • Delivered regular onsite and virtual presentations to customers, potential customers, and integration partners regarding product considerations, roadmap, and best practices.• Presented at regional, national, and international company summits, and taught 2-3 manufacturer’s training sessions at Infocomm/AVIXA trade shows in the US and Europe annually since 2008.• Developed and maintained global partner and integrator relationships and assisted with integration planning in the partner sales process.• Coached and trained team members on presentation skills, situational analysis, and conflict resolution.• Conducted regular monthly webinars for customers and the general public to discuss product-specific workflows, roadmap plans, and general best practices for streaming video in education.