Tom Jackson Email & Phone Number

About me...Often in the world of IT support, clients are rushed out of the door as soon as their issue is resolved.For me, the most important aspects of the support procedure are analysing the cause and giving a definitive solution to the user. Fixes should not be applied with sticky tape and an "it'll do" attitude, they should be applied with belts, braces and solid documentation.At Q2Q I strive to provide firm resolutions, to reduce the number of second passes and repeat incidents that a client could require or encounter.About Q2Q...Every business has a story, and we’re pretty proud of ours.Q2Q was born out of frustration with the lack of plain-speaking, honest, and affordable IT services so we set out to change the way IT support was offered to SMEs.All these years later, and with over 100 years of specialist IT experience between us, we’ve become renowned for being a friendly bunch of technical experts, dedicated to taking the strain out of IT, but with exceptional customer service at our core.Lead by a complete non techie with an Operations background, this gives us the edge that keeps us focused on relationships as much as technical solutions, and we ensure that you feel like we are part of your team, not just a supplier.We get to know our clients, their company objectives and what makes them tick, so that we can deliver IT support tailored to their needs not just for today, but also with an eye on their future aspirations.We recruit based on attitude, experience, and technical ability – in that order. After all, the most technically capable candidate would be of limited value to us if they couldn’t effectively communicate with our customers. Q2Q is more of a family than a team, and some of our crew have worked together for more than 20 years!We’re constantly on the lookout for emerging technologies or solutions, and partner with like-minded providers, that will help clients reduce costs, work smarter and, ultimately, grow.For a no obligation consultation about how we could support your business, call us on 01524 581 690 or drop us an email: hello@q2q-it.co.uk

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  Junior Technical Support Engineer

  Q2Q Ltd.

  Aug 2019 - Present - Lancaster, United Kingdom

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  Garstang Community Academy