Tom Grant Email & Phone Number

Sydney, New South Wales, Australia

• Identify, design, and coordinate training programs for Operations teams (~700 people), including Customer Experience, Facilities, Student Experience, Wellness & Hygiene, and Scape Eats.• Deliver training on key topics such as standard operating procedures, customer service, compliance, safety, and leadership.• Manage training budgets, ensuring cost-effective delivery of training programs.• Oversee and maintain accurate training records to ensure compliance with industry regulations and company policies.• Collaborate with the Operations Leadership team to align training initiatives with Scape’s strategic goals.• Drive continuous improvement by regularly reviewing and updating training programs and materials.• Build strong relationships with internal and external stakeholders, including training providers, universities, and subject matter experts.•Foster a culture of continuous learning to support the professional growth of team members.

Sydney, New South Wales, Australia

• Develop and apply frameworks for the identification of learning needs among professionals working in government, non-government, clinical and community settings.• Design training curricula to achieve program and project objectives.• Develop training packages, updates and resources, including face-to-face sessions, live sessions, e-learning modules, webinars and communication pieces, to deliver the training curriculum in line with project and program objectives.• Develop resources and build training skills across the organisation.• Determine and maintain appropriate metrics to evaluate the impact and efficiency of the training offerings, aligning with Cancer Council's strategy.• Management of relationships with key stakeholders, including the NSW Health sector, Cancer Services, other Cancer Councils, government agencies, and researchers, to encourage partnerships and/or support for Cancer Council NSW's tobacco control strategies.• Provide technical and general information - both written and verbal - to health professionals, public health and community service organisations, and the community through reviews, briefings, seminar and conference presentations, other addresses, published journal articles, website information and social marketing strategies.• Contribute to submissions to secure funding for Cancer Council NSW.

Sydney, Australia

• Worked across multi-disciplinary, cross-agency teams delivering government and health department learning contracts.• Creation and management of curriculum for 3500+ community organisations supporting older Australians to learn technology.• Consultation with learners and stakeholders to identify training needs, knowledge gaps and opportunities for improvement.• Ideation, development, creation and iteration of training packages, e-learning courses and instructional videos translating technical language into easy-to-understand, Plain English.• Program implementation using continuous improvement instructional design approaches.• Face-to-face, distance (webinar via Zoom) and e-learning training package delivery.• Stakeholder management and consumer engagement through focus groups, user testing.

Sydney, Australia

• Coordinated the recruitment of organisations into the Be Connected program• Supervised recruitment team and directed recruitment efforts• Supported members to ensure high retention rate• Trained organisations that were a part of the program and encouraged use of resources

Barnsley

• Creation and implementation of community education programs and training content for technology education for members of the public and internal departments• Walkthrough and training video creation• Change management, specialising in new systems and procedures• Consultation with different internal departments, scoping their digital training requirements• Development and deployment of both internal and community-focused digital training packages • Delivery of training to staff on new IT systems and equipment• Product expert/superuser on various new systems and applications• Business process redesign to create streamlined processes involving new systems• Agreed and achieved targets regarding the uptake of technical training packages

Sheffield, England, United Kingdom

• Senior management team role in hospital services department that managed the storage and transport of blood products to hospitals• Trained members of staff on new systems and products in line with the NHS’s digital by default framework• Trained staff to Standard Operating Procedures (SOPs) to ensure a nationally unified approach to managing medical products• Contributed to development and review of training packages and SOPs with the national training manager

• Managed a team of 13 emergency social care advisors taking and actioning emergency calls• Responsible for onboarding training and ongoing development of my team as training department disbanded • Training lead on customer service centre migration to new computer and telephony systems• Training packaging adaptation and delivery to suit the needs of our organisation• Superuser testing and support for customer service centre

Working in the technical support department required me to process a large amount of information regarding a wide variety of problems. My ability to do this efficiently enabled me to relay the information to the customer in a way that they could understand, without making them feel patronised.

Articulate 360 Suite Advanced, Educational/Instructional Technology

Bachelor Of Science - Bsc (Honors), Social Sciences

• Developed skills and knowledge in a range of forensic science tasks: • Crime scene investigation • Physical evidence collection • Sample.

Customer Service Management

Level 3 (Uk) - Cert Iv Equivalent, Education And Training, Pass (Highest Grade Possible)

The qualification covers the knowledge and skills required by teachers in the further education and skills sector, such as: • The roles.