Tom Grant Email & Phone Number

Sydney, New South Wales, Australia

• Identify, design, and coordinate training programs for Operations teams (~700 people), including Customer Experience, Facilities, Student Experience, Wellness & Hygiene, and Scape Eats.
• Deliver training on key topics such as standard operating procedures, customer service, compliance, safety, and leadership.
• Manage training budgets, ensuring cost-effective delivery of training programs.
• Oversee and maintain accurate training records to ensure compliance with industry regulations and company policies.
• Collaborate with the Operations Leadership team to align training initiatives with Scape’s strategic goals.
• Drive continuous improvement by regularly reviewing and updating training programs and materials.

Sydney, New South Wales, Australia

• Develop and apply frameworks for the identification of learning needs among professionals working in government, non-government, clinical and community settings.
• Design training curricula to achieve program and project objectives.
• Develop training packages, updates and resources, including face-to-face sessions, live sessions, e-learning modules, webinars and communication pieces, to deliver the training curriculum in line with project and.
• Develop resources and build training skills across the organisation.
• Determine and maintain appropriate metrics to evaluate the impact and efficiency of the training offerings, aligning with Cancer Council's strategy.
• Management of relationships with key stakeholders, including the NSW Health sector, Cancer Services, other Cancer Councils, government agencies, and researchers, to encourage partnerships and/or support for Cancer.

Sydney, Australia

• Worked across multi-disciplinary, cross-agency teams delivering government and health department learning contracts.
• Creation and management of curriculum for 3500+ community organisations supporting older Australians to learn technology.
• Consultation with learners and stakeholders to identify training needs, knowledge gaps and opportunities for improvement.
• Ideation, development, creation and iteration of training packages, e-learning courses and instructional videos translating technical language into easy-to-understand, Plain English.
• Program implementation using continuous improvement instructional design approaches.
• Face-to-face, distance (webinar via Zoom) and e-learning training package delivery.

Sydney, Australia

• Coordinated the recruitment of organisations into the Be Connected program
• Supervised recruitment team and directed recruitment efforts
• Supported members to ensure high retention rate
• Trained organisations that were a part of the program and encouraged use of resources

Barnsley

• Creation and implementation of community education programs and training content for technology education for members of the public and internal departments
• Walkthrough and training video creation
• Change management, specialising in new systems and procedures
• Consultation with different internal departments, scoping their digital training requirements
• Development and deployment of both internal and community-focused digital training packages
• Delivery of training to staff on new IT systems and equipment

Sheffield, England, United Kingdom

• Senior management team role in hospital services department that managed the storage and transport of blood products to hospitals
• Trained members of staff on new systems and products in line with the NHS’s digital by default framework
• Trained staff to Standard Operating Procedures (SOPs) to ensure a nationally unified approach to managing medical products
• Contributed to development and review of training packages and SOPs with the national training manager

• Managed a team of 13 emergency social care advisors taking and actioning emergency calls
• Responsible for onboarding training and ongoing development of my team as training department disbanded
• Training lead on customer service centre migration to new computer and telephony systems
• Training packaging adaptation and delivery to suit the needs of our organisation
• Superuser testing and support for customer service centre

Working in the technical support department required me to process a large amount of information regarding a wide variety of problems. My ability to do this efficiently enabled me to relay the information to the customer in a way that they could understand, without making them feel patronised.

Articulate 360 Suite Advanced, Educational/Instructional Technology

Bachelor Of Science - Bsc (Honors), Social Sciences

• Developed skills and knowledge in a range of forensic science tasks: • Crime scene investigation • Physical evidence collection • Sample.

Customer Service Management

Level 3 (Uk) - Cert Iv Equivalent, Education And Training, Pass (Highest Grade Possible)

The qualification covers the knowledge and skills required by teachers in the further education and skills sector, such as: • The roles.