• Supported, mentored, and coached three other intern peers to lead execution of the top business priority leading to output growth from 180 to 250 per day resulting in $1.4M incremental revenue per month• Created, implemented, and managed a digital idea submission process to empower operators to highlight their ideas for improvements plant wide• Setup brand new production line and process for the largest LV drive the site has built to date• Optimized floor layout of one assembly line’s packaging area to reduce area footprint by 16% while rebalancing line to meet takt time• Optimized assembly lines by conducting time studies and recreated the standard-of-work across three assembly areas

•Reduced number of sales order defects by 20% by creating and managing a defects report that was distributed to store management monthly•Trained 15 staff members regarding new standards-of-work and policies created by management and office personnel•Created an additional document storage location by utilizing 5S techniques to optimize the office area•Promoted from quality assurance associate to team lead after demonstration of leadership abilities over one year

• Verified all paperwork processes are completed correctly by sales professionals• Assisted customers with complaints or questions• Assisted sales professionals with managing their customers and orders

• Oversaw the operations of a $3M store for both sales and support teams• Created and implemented new merchandising process between 3 company locations that reduced execution time by 50%• Trained and mentored 14 associates ranging from tenured to new hires between 2 company locations• Increased EBITDA by 20% year-over-year by optimizing the store layout and holding weekly sales team meetings

• Utilized consultative sales techniques to assist clients in the purchasing of appliances• Mentored other sales associates to build their soft skills and boost their KPI metrics